“Unfortunately, my Chocolatiers Selection box arrived five days after ordering, and the chilling pack had failed to the degree that the chocolates were oily and not at their best. We have bought them a number of times previously with no such problem. Disappointing!”
“The boxes are Christmas presents and arrived in Canberra promptly and in good condition.
Was very pleased with service and the chocolates should be a delight.”
“I greatly enjoy the Koko Black range. The quality is always reliable and special. My recent order had a minor problem, however, the service I received when I contacted them about the issue was excellent. They were sympathetic and helpful and resolved the problem in a manner that greatly exceeded my expectations. Thank you for a wonderful product and service.”
“Mail ordered five products, three of which had a beat before of just over three weeks. This meant that these intended Christmas gifts would have been out of date before they were given as a gift. There was no mention of best before dates on the website when I was ordering. Further to this, when I emailed my concern I was informed that a 2 week time frame is what the company adheres to. Not impressed.”
“Chocolates were amazing as was promised.
However transportation to Coffs Harbour was terrible maybe another way can be looked at as it arrived 5 days after the due birthdate!”
“Unfortunately I slightly miss spelt the suburb name for the delivery address and this delayed them getting to their destination. However the ICU staff really enjoyed the treat once they did arrive. I put my order in on 20th November, they were dispatched on the 22nd November but did not get to the destination until 30th November.
Next time I’ll check all my spelling very carefully.
Email queries to Koko Black were answered promptly when I became concerned about the delivery delay.”
“The sales staff were wonderful to help play along and make my birthday a surprise (Virginia arranged a treasure hunt and Koko Black helped sweeten the moment).
Thank you!”
