“Koko Black is becoming my go to gift. Some years ago I encountered Koko Black's Shop in SA and am so delighted I can now purchase these heavenly tasting Chocolates to share with my family and friends.”
“I live so far away from family and Koko Black have always come through for me.. Making it an easy and effotless way to spoil the ones I miss and love. Janine MacLennan Alice Springs.”
“it was a gift. So I have not tasted any!
they arrived quickly and the giftee was very impressed with the packaging experience and keeps telling me how tasty they are!”
“These chocolates are the best!! Once I started with one I couldn’t stop. I ate them all in one afternoon. I’m not going to say how many there were as it wil show how much of a pig I am 😊”
“Very happy with the packaging which survived the heat but when I opened the pack, the dark chocolate marshmallow (which I received on the 1st of December) was already out of date (23rd of November 2020). This was part of a Christmas gift that I obviously could not now give. Disappointed!”
“I have always been a big fan of yours and Koko Black is my go to for presents and special gifts. This was the first time I used your delivery services and I must admit I was very disappointed.
I ordered gifts on 23/11 but they did not arrive until 1/12. Personally I think this is an unreasonable delivery time frame...especially if there is a Sydney Koko Black store and supposedly you guys deliver "on weekends". It was despatched on Wednesday and still took nearly a week to get to Sydney? I really don't understand why it must be shipped from Melbourne. As a result, I was unable to gift these presents (they took longer than expected).
In addition, the packaged chocolates did NOT come with a bag (i ordered gift boxes). I would expect that since these are gifts, it should at least come with a bag for each gift box. I would get that at a store.
Also, they were just left outside my house in the heat. I was told that delivery takes longer as Koko Black takes the care and time for my packages to be delivered via a freezer truck. And yet, I get a 5 minute warning that it is about to get delivered (on a day much later than expected) and it gets left outside my house in the sun under 40 degrees heat. Most people do not sit at home waiting for chocolates that arrives in the middle of the day. You should at least let us know earlier in the day (not just 5 minutes before) that chocolates are arriving. This part was particularly disappointing
I just want to say that your delivery service is particularly disappointing and I hope you take my feedback to make some improvements. Thank you.”
“the chocolates were a present for my daughter in law and she said they were very yummy. They were a birthday present and, although I ordered them in good time (a week before her birthday) they arrived in Sydney after the day (via Melbourne apparently). That was a little disappointing but probably understandable I guess in these Covid times and she was happy with them when they did arrive”
“Great gift pack and combination with the Five Pillars Shiraz gin. Bewdiful chocolates, excellent service and great packaging. I will order one of these again for sure. Thank you for your great products and service”
“I was impressed with the service we got with KoKo Black I purchased the chocolates for my daughter and her husbands anniversary so ordered on line as I live in England and cannot travel to Australia in these unfortunate times.”
“I am in Tasmania so delivery was a full 7 days, worst part was tracking wasn’t updated and no text to say it was being delivered so it was left at my front door on a Saturday so glad it’s wasn’t too hot otherwise everything was fine.”
“Delicious chocolates, great packaging, fast delivery AND Australian made! Love KoKo Black chocolates and again their Christmas selections are fantastic....well done to the team at KoKo Black.”
