“You have my email correct, you have the shipping address's correct, but you have the purchasers or billing name as the ones receiving the gift for Christmas, why would you be asking them did they enjoy them, they haven't opened their gift yet, my second order with you again was just as muck up as the first, given both had extra sleeves wishing the receivers by name, merry Christmas from us, by name, every time I tried to redo the billing address you web just keeps on reverting back to the wrong names, all though I had thought I fixed the problem, obviously didn't, what a shame your not able to get this problem sorted because your chocolates are sublime, and with out the mix ups would have received 5 stars, this was not a stand alone issue, my daughter sent chocolates for fathers day, ordered in early August they also had the wrong name on them and ended up sitting at the post office until the start of October after she had pushed you to follow up as to where they were,
JK”
“Haven’t tried the chocs as they are Christmas gifts. Arrived in perfect condition. Look great, my daughter is addicted too ho ho hot chocolate. Get her a couple of packs every year 😊”
“I'd love to say how wonderful the Advent Calendars are but I cannot - they were ordered on 16 November I was not given an ETA or tracking number and they never arrived. Several emails later and a new order is being sent out this time with an ETA of 9 December. Great! Advent Calendars start on 1 December - disappointed children and a very angry mum!! A family Christmas tradition ruined this year. And I nearly didn't get them this year because of the hideous box - is it so hard to make an Advent Calendar Christmasy? It looks like a badly wrapped chocolate box. Regretful purchase.”
“The day after my $400 order arrived I was given an email offer to spend over $200 and receive a free gift. I asked if this could be applied to my order (as I had literally received it the day before) and was told no. For a premium product and for such a large order it would have been nice to have equal customer service, or at least not receive an email advising what I had missed out on. I won't be buying again, it's good but there are other premium chocolate companies that show some extra care for their customers, especially when they have spent so much money with them. Very disappointing and unprofessional response.”
“Chocolate flavours and quality are great. I do find the expiry date is quite soon, especially for one of the boxes that I ordered that was due to expire in 1 week!?! I wrote back and KKB arranged another box to be delivered.”
Hi Diana
Thanks for your review. We’ve investigated this one a bit further and it looks like you placed an order for click and collection at our Karrinyup store. This one has been ready for you to collect since the 6th of November
If there is anything more we can help you with please feel free to reach out to our team via hello@kokoblack.com
“I still haven’t received the delivery which I believe was ordered online by a friend 16 days ago. Was promised they would finally arrive today but tracking again saying delayed (no, really?). Maybe if you want a good review, don't send the request 4 days after something is ordered? Initially sent to wrong state. Sat there for days. Rerouted to right city and has been sitting at the depot waiting to go out (in the heat???) for over a week. Unimpressed so far”
“After an initial issue with receiving a box of chocolates that had a best before date 6 days after it was received Koko black more than made up for it.”
“Delivered to wrong address. Not left in a safe place, in full view of passing foot traffic near busy train station. No help for rectifying. $120 out of pocket for nothing”
“Hi
I received the items I ordered in good condition and well packaged.
I really liked the Honey Joys (3X packets) and Honey Almond Nougat (1X packet).
I however found the Fruity Nutty Drops in Milk Chocolate (3X packets) very unpalatable and ended up throwing the remainder of the packet I had opened in the bin. I have had the Fruity Nutty Drops before and know what they were like previously. In the packet I received the chocolate was sugary and somewhat grainy in texture and clearly was not made well.
For the price that I paid I expected a better quality product and I regret ordering them as I have been unable to enjoy the remaining 2X packets. If I could return them for a refund I would. I will not be ordering this product in future.
THankyou”
