“I ordered this an one other proudct - 2 hampers - and they managed to completely forget to pack and ship this one. It took a week to finally get delivery of it.”
“Chocolates had the wrong card on them. Really disappointing. Recipient would have not known it was from us has we not followed up. Refunded $2 which isn't much compensation for the mistake. Customer service not great. Chocolates were for an important client. Won't be back”
“I love the chocolate from Koko Black and have been a loyal customer since my first purchase. Other brands just don't compare. Even brands that are more expensive do not give the same value/quality for money.”
“The chocolate from Koko Black was exquisite! What's more, when my second order didnt arrive for Easter, I was reimbursed! Such incredible customer service. The order that arrived at my brother's house for my nephews was just the most wonderous treat - they all adored their surprises and as I mentioned, the quality was second to none.”
“My family in Melbourne thoroughly enjoyed the deliciousness of the chocolates which arrived in good condition. I look forward to sampling some (not from that box!) when I visit in your Spring.”
