Kollect IE Reviews

Name: Kollect IE
Rating: 4.72

4.7 Rating 206 Reviews

94 %

of reviewers recommend Kollect IE

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About Kollect IE:

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Phone:

051-364495

Email:

info@kollect.ie

Location:

Waterford Business ParkCity Enterprise CentreCork Road, ,
Waterford

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 4 years ago

“Very nice and helpful people to deal with. Highly recommend them”

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Posted 4 years ago

“I'm very happy with Kollect. Specially the customer service. It's the best CS. The guys in the trucks are always helpful and friendly. Keep up the good work.”

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Posted 4 years ago

“I have been with Kollect pretty much from the start. I would NOT change to anyone else always ontime great value for money and never any worries. Excellent customer service skills always polite and good sense of humor which helps too. Very good company would reccomend to anyone who would listen.”

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Posted 4 years ago

“Brilliant service ye provide highly recommend ye”

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Posted 4 years ago

“Great price it is a brilliant idea for big and small waste 👍”

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Posted 4 years ago

“I am in neutral mood with Kollect. When they first started they were fantastic. Pay as you go bin collection service where the general waste was 10€ and recycling was 6€ and no annual or monthly fees. When I would forget to put the bin out, the collecters would come into the garden and get the bin and empty it. Single mother with a newborn, I found them to be a great service and always recommended them. Then I was also told that if I referred a friend that I would get a free bin collection, who doesn't love that? I had to actually argue with someone on the phone to say a friend did sign up and said I referred them. Not a year later, one day I got a call, they said because they got a new website designer they were going to be charging a subscription service fee of 25€ per year. Grand you get reminder texts but you should let people actually sign up for that and then charge them, bin collections also increased to 13€ for general waste and 7€ for recycling (also get charged a fee when booking online). Then I left a comment on one of the adds on Facebook that stated no hidden fees or annual costs and I commented saying they should change their add to state they do in fact charge 25€ per year. That comment was deleted so I left a 3 star review on Google but left a blank comment. One week, I had extra general waste so borrowed a black bin and booked for 2 General waste collections and put 2 bins out the night before so they could be collected. Only 1 bin was collected. I rang and Erica said that I should have booked for 2 bins to be collected before such a time on the Monday. Again I had to argue that I did in fact do it the week before. So my faith in Kollect being so customer focused is gone, especially since their expansion. Almost 6 months after I left 3 stars on Google, Meghan called to say that they were curious why, I expressed some concerns and she said if I changed it to 5 stars they would put 25€ in my account but I would still need to pay annual fee of 25€. I didn't change my 3 stars. Unfortunately I kept my opinions to myself and my dad signed up for the 300€ a year for collections and he was told he would get 2 free months and for 6 weeks they have messed up his collections and they keep apologising. I tried to book collections last month and reluctantly pay the annual fee of 25€ but kollect never accepted it. So now I'm shopping around for a refuse collection service. When anyone asks me I suggest if they have a car, just go to Big Bag collection points or to the dump itself or sign up with any other service where you know they are expensive but at least you know what you're getting. Unfortunately I don't have a car. Now just in case this review gets deleted, I will copy it to Google. I am only leaving this review because Kollect messaged me asking for me to leave a review and people like my dad should be informed. Today's date is February 24th 2020. Around 10:30am.”

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Posted 4 years ago

“Professional service without any hassle. Keep it up”

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Posted 4 years ago

“So far so good:-)”

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Posted 4 years ago

“Great service. Nice to be able to pay as I go. Easy to arrange on the website. Will you be creating an app?”

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Posted 4 years ago

“I like that you Always constant ... getting reminders is great ... no issues”

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Posted 4 years ago

“Great service and brilliant customer support also.”

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Posted 4 years ago

“Its great service!the only bad thing is Price increase 3rd time in 8 months”

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Posted 4 years ago

“Great customer service. Would highly recommend”

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Posted 4 years ago

“Good work lads”

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Posted 4 years ago

“Kollect is a great service, I have left this review online before but it really stands out to me. I was away on holidays for 2 and a half weeks and the Kollect staff went out of their way to collect my bins even though I didn't leave them out. Amazing service and great staff.”

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Posted 4 years ago

“Great service. Collection man very good an don't just leave the bin in middle of road like a lot of other companies do. Regards Eleanor Mccarthy”

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Posted 4 years ago

“The idea of Kollect is great however the actual service falls short. There were many times that I wasn’t notified of bin collection dates (not a massive deal but a company that provides themselves on customer service that’s a no no). There were again times that my bins weren’t collected and then the bins were placed back haphazardly in the middle of my drive way (see point one again). The final straw for me was that Kollect we upped their prices without informing me (I asked friends as well and they weren’t notified either). When I called and said this they said I should hand gotten the text. A text to inform me of a price hike? That’s ridiculous. I have also stopped my service to Kollect and I have received this email which is a GDPR breach.”

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Posted 4 years ago

“Excellent service and the most helpful of staff. Highly recommend.”

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Posted 4 years ago

“Great Service”

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Posted 4 years ago

Kollect IE is rated 4.7 based on 206 reviews