Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.65

4.7 Rating 354 Reviews

91 %

of reviewers recommend Konditor

4.7

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Konditor 5 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully decorated store and always met with a warm welcome.”

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Posted 1 day ago

Hi Aliyah, Thanks for leaving us a review! I am so pleased to see that you enjoyed your visit to our Cullum Street branch, they are a lovely and friendly bunch!! We hope you enjoyed your sweet treats :) Thank you, Nicole

Posted 1 day ago

“5 star as always.”

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Posted 2 days ago

Hi, Thanks for the 5 stars! I am pleased that you enjoyed your experience with us and enjoyed our delicious Mince Pies! They are super tasty warmed up and with cream :) Thank you, Nicole

Posted 1 day ago

“Ordered for a friends birthday. When it was due to be delivered, they cancelled on me. It was a courier issue. Lady on the phone couldn’t have cared less. Didn’t offer to find another way to get them to me. So disappointing. Won’t order from them again if I need it for a special occasion.”

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Posted 4 days ago

Hi, I'm really sorry to hear that your order wasn't fulfilled due to a courier issue and I'm sorry that we couldn't offer more in that time! Unfortunately, we were limited on options on how to resolve it quickly as our courier were unable to send another driver sooner, so they gave us the option for a next day delivery at the earliest. We have followed this up with our courier already and we will try find more solutions if a situation like this occurs again (hopefully not!). I completely understand your frustration and disappointment and if you have any further feedback on how we can resolve this then please email hello@konditor.co.uk! Thank you, The Konditor Team

Posted 3 days ago

“Konditor is a fantastic cake shop with a wonderful selection of beautifully crafted treats. The flavors are delicious, and each item is presented with impressive detail. The staff is friendly and helpful, making each visit a pleasant experience. Highly recommended for unique and tasty baked goods!”

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Posted 4 days ago

Hi Karen, Thanks for the 5 stars! Thank you for such kind words, I am so pleased that you had a great experience with us and enjoyed seeing what we offer! We hope you enjoyed your order and we hope to see you order again with us soon to try some more delicious treats :) Thank you, Nicole

Posted 3 days ago

“Easy to order, excellent customer service :) shop was beautiful and sweet :)”

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Posted 4 days ago

Hi Elzbieta, Thanks for the 5 stars! I am pleased to see that you had a great experience with Konditor, especially with the team at Cornwall Road! We hope to see you pop in again soon :) Thank you, Nicole

Posted 3 days ago

“It’s a lovely store & would recommend it to anyone but I do think you chocolate chip cookies are too expensive. In Ile & steen you can buy a lovely cookie for just £1.85”

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Posted 4 days ago

Hi, Thanks for the review! I'm pleased to hear that you had a great experience at our Bow Lane branch, they are a lovely bunch! We appreciate all feedback, so I will pass this on so we can see what we can do :) Thank you, Nicole

Posted 3 days ago

“Excellent products and excellent service”

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Posted 5 days ago

Hi, Thanks for leaving us a review! I am pleased that you are happy with your order and the service you received from us and we hope you enjoy all future orders :) Thank you, Nicole

Posted 4 days ago

“Love Konditor and Cook for all occasions ! Delicious and fun!”

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Posted 5 days ago

Hi Wei, Thanks for leaving us a review! It's great to see that you are a fan of Konditor, it's great for when you want a sweet treat or to give a gift to a loved one :) Thank you, Nicole

Posted 4 days ago

“Very easy ordering and collection process.”

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Posted 5 days ago

Hi, Thanks for the 5 stars! I am so glad that you had a good experience with us, from ordering through to collecting! I hope you enjoyed your order :) Thank you, Nicole

Posted 5 days ago

“Amazing amazing amazing”

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Posted 6 days ago

Hi, Thanks for leaving us a review! I am so happy to see that you are a fan of Konditor and we hope you become a regular with us to try some more delicious treats :) Thank you, Nicole

Posted 5 days ago

“Beautiful and delicious cake.”

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Posted 1 week ago

Hi, Thanks for the 5 stars! It's great to see that you loved our Curly Whirly cake, this is a fan favourite and definitely a popular option :) Thank you, Nicole

Posted 5 days ago

“Regardless of what time of year I visit Konditor, it's never let me down!”

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Posted 1 week ago

Hi Ajay, Thanks for the 5 stars! I am so pleased that you are a regular customer with us and have always had a great experience with Konditor! We hope to see you order again soon to try some of our yummy Christmas range :) Thank you, Nicole

Posted 1 week ago

“I live in Scotland so cannot regrettably try any of the cakes. We do enjoy the amazing mince pies and about to try brownies.”

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Posted 1 week ago

Hi Patricia, Thanks for leaving us a review! I'm sorry that you can't try any of our cakes, but if you ever take a trip to London, we are more than happy to welcome and serve you!! At least you can try our yummy mince pies and brownies :) Thank you, Nicole

Posted 1 week ago

“Great staff”

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Posted 1 week ago

Hi Christian, Thanks for leaving us a review! It's great to see that you had a lovely time at our Gray's Inn Road branch! We hope to see you pop in again soon :) Thank you, Nicole

Posted 1 week ago

“efficient ordering and nice shops”

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Posted 1 week ago

Hi, Thanks for the 5 stars! I am so pleased that you had a good experience with us and we really hope you enjoyed your order, the Carrot & Pistachio is a personal favourite of mine :) Thank you, Nicole

Posted 1 week ago

“Collected Monday morning and immediately stored in the fridge to use the following day. Unfortunately most raspberries were moldy by the morning. No replacement available in store so we were offered smaller cakes to compensates. Consequently there were no anniversary celebration notes on the cakes as a result. Very disappointing.”

Helpful Report

Posted 1 week ago

Hi Mehdi, I'm so sorry that your order wasn't up to our usual standard or quality, the use of fresh fruit on our cakes is something that we are looking on changing as it fresh raspberries do hold a short shelf life. I will look into this and discuss with the kitchen about the mouldy raspberries as this shouldn't have been given out in this condition! Furthermore, I'm sorry that the store were unable to replace the cake but this is due to our larger cakes being made to order and therefore, they are not available on the day. I completely understand your disappointment as I would feel the same in this situation. If you have any other feedback to provide, please email hello@konditor.co.uk so we can find a way to look into this further. Thank you, Nicole

Posted 1 week ago

“Konditor prepares orders on time and collection experience always is without issues. The staff is very nice and polite.”

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Posted 1 week ago

Hi, Thanks for leaving us a review! I am pleased to see that you had a good experience ordering and collecting with us! The staff at Cornwall Road are lovely and are always happy to help you :) Thank you, Nicole

Posted 1 week ago

“Love Konditor. But the red velvet cake was a disappointment”

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Posted 2 weeks ago

Hi, Thanks for leaving us a review! I am so glad that you are a fan of Konditor, we love having regular customers! I'm sorry that the Red Velvet wasn't up to our usual standard or quality, if you have any further feedback on how we can improve then please email hello@konditor.co.uk :) Thank you, Nicole

Posted 1 week ago

“It's absolutely tasty and super fresh. The icing tastes like Philadelphia cheese and doesn't have that sickly sweet taste. I purchased it for my boyfriend's birthday, and everybody enjoyed it! The sponge was incredibly soft and moorish. Highly recommend :-)”

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Posted 2 weeks ago

Hi, Thanks for leaving us a review! I am so pleased that you enjoyed our Frosted Victoria Sponge, it's a fan favourite for sure! A great choice for a light and delicious treat. We hope to see you order again soon :) Thank you, Nicole

Posted 1 week ago

“I really like the pumpkin pie. It's not overly mushy. I buy one every year. However, you should sell it through the Christmas season, not just until the end of November. It is as much a Christmas thing as it is an Oct/Nov and Thanksgiving thing (for Americans, at least, many of whom live in London, like me).”

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Posted 2 weeks ago

Hi Eric, Thanks for the 5 stars! I am so pleased that you are a fan of our Pumpkin Pie, it's definitely a tasty autumnal treat! We would love to have it through the Christmas season but unfortunately, we have to swap it out for Christmas goodies! Thank you, Nicole

Posted 1 week ago

Konditor is rated 4.7 based on 354 reviews