KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the various Korean brands represented at Kooding. Ordering is easy and shipping was fast!”

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Posted 2 years ago

“I have been trying to return an item that wasn't what I expected it to be. I first tried to return it within the return window but didn't receive any help after I submitted a return ticket through your website - I then tried to reach out to your customer support and have not received any response...now my item is out of the return window and I am extremely frustrated. I would like assistance in returning my item (item no. #US86A1D7)”

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Posted 2 years ago

Thank you for your feedback. We have reviewed your inquiry, and it looks like when you first contacted us on 3/23, it was already passed the return grace period. We have also replied to your inquiry on 3/24 explaining the above reason. Please make sure to check spam folder if you did not get our response to your inbox. If you have further questions regarding the return period, please kindly visit our Return Policy page: https://www.kooding.com/returns.

Posted 2 years ago

“Nice quality and true to size”

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Posted 2 years ago

“I have not expected that i have to submit documents and fill in the data by myself for DHL to make the customs clearance.”

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Posted 2 years ago

“Received order in good time.”

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Posted 2 years ago

“I love kooding only that is it’s little expensive. Other than that I love all”

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Posted 2 years ago

“Never received my purchased item.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear that you have not received your package. It looks like DHL had some issue in delivering your package. This kind of issue is very uncommon and we have contacted DHL regarding the issue. We will let you as soon as we hear back via the email that you've provided upon checkout. Once again, we apologize for the inconvenience and we appreciate your patience. Thank you,

Posted 2 years ago

“NICE QUALITY”

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Posted 2 years ago

“Customer service is always very prompt in responding.”

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Posted 2 years ago

“Thank you 🙏”

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Posted 2 years ago

“Amazing products. My first purchase was a smooth experience. Will repurchase certainly!”

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Posted 2 years ago

“All the clothes I purchased were exactly what they appeared on the website and fit perfectly!”

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Posted 2 years ago

“Easy to order Good quality”

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Posted 2 years ago

“Beautiful style and fast delivery.”

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Posted 2 years ago

“Very good, very fast shipping, Chinese products are available on this site, I like them very much.”

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Posted 2 years ago

“It is super fast in getting the merchandise ordered.”

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Posted 2 years ago

“Poor and lack of communication and response through email. No way of contacting other than email.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear that you had issues with the communications. Based on our record, we've responded to all your inquiries by email and please also note that we are available through Facebook/Instagram messenger. Hope to serve you better next time and once again we apologize for any inconvenience.

Posted 2 years ago

“I was sent the wrong item and had to follow up multiple times and chase for refund . Refund did not include freight which I paid for . I would not buy from this website again unless changes are made that when it’s their error they take full responsibility and customer does not incur any charge. Super disappointed”

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Posted 2 years ago

Thank you for your feedback. We are sorry for any inconvenience that may have been caused due to the wrong item being sent by the brand. The reason why the refund didn't include freight is that you had another item in your order, it's not because of the the wrong item. Once again, we apologize for the wrong item sent, and we look forward to serving you better next time. Please let us know if you have any other questions.

Posted 2 years ago

“Ordered 4 spring sweater vests, they came in good condition, and in a timely manner.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

KOODING is rated 4.3 based on 975 reviews