KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dope clothes, and shipped decently fast.”

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Posted 3 years ago

“The service was really good, but shipping takes a really long time.”

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Posted 3 years ago

“Good quality.”

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Posted 3 years ago

“Thanks for always giving me a prompt service reply to my questions. :) Love your clothes style, though they are kind of expensive at times.”

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Posted 3 years ago

“super cute i love it!”

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Posted 3 years ago

“I ordered 4 items. I satisfied them because of fitting well. They are my personal taste. I will try to buy their clothes again.”

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Posted 3 years ago

“I don’t have my crew necks yet and it’s been a really long time. Are they ever coming?”

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Posted 3 years ago

Thank you for your feedback. We are sorry you order is being delayed by the carrier. We did ship your order within the estimated ship-out date and it's currently in transit to US by DHL. However, the carrier has been experiencing extreme delay due to COVID-19 and high volume. We understand the frustration it may cause when there is delay in transit. We have escalated the issue to the carrier as well. Once again, we apologize for the inconvenience and please let us know if you have any other questions at https://www.kooding.com/contact-us. Thank you

Posted 3 years ago

“Not to size represented in the pictures”

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Posted 3 years ago

Thank you for your feedback. We are sorry that the products didn't work for you. We understand online orders may not always work perfectly. You can always return your products by following our Return Policy( https://www.kooding.com/returns). Please let us know if you have any questions here: https://www.kooding.com/contact-us. Thank you

Posted 3 years ago

“Bad service and bad clothes ! Never again”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you are not satisfied with our service. According to our record, your order was shipped out on April 29th and delivered on May 2nd by express shipping. You order was shipped earlier than its expected ship-out date that was shown during checkout (April 30th and May 10th). Please note that we show expected ship-out date during checkout and in the order to set the right expectation of the delivery time, even though most of the time we ship-out earlier. Please let us know if you have any other inquiries. Thank you

Posted 3 years ago

“I really enjoy shopping with KOODING. Living in Europe I wouldn’t know where to get such a variety of Korean fashion.”

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Posted 3 years ago

“Not bad. It's acceptable.”

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Posted 3 years ago

“A tad overpriced, but the quality is very good! The same brand I have seen sold in Korea.”

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Posted 3 years ago

“I placed an orxer on April 18. Today is May 11. Almost one month has passed and still my order was not shipped.”

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Posted 3 years ago

Thank you for your feedback. We reviewed your order and we are sorry that there was a delay from the courier to deliver your package. We have contacted the courier and escalated the issue, you will see an update very soon. Once again we apologize for the inconvenience. Thank you

Posted 3 years ago

“I've been satisfied with everything I've purchased from Kooding. The quality is average (not low, not high), but the price is right. It does take a long time to receive orders (even before the pandemic), but the estimated shipping time is accurate.”

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Posted 3 years ago

“Love this lotion!”

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Posted 3 years ago

“Products are good and comfortable”

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Posted 3 years ago

“Good service!”

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Posted 3 years ago

“I bought a sleeping mask, and it’s wonderful I love it, it changed my face, very soft and bright”

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Posted 3 years ago

“Slow to get items to me”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear that. However, we noticed that your order was shipped within the estimated ship-out date that was shown during the checkout (Apr 21 – 28, 2021) and was delivered by USPS in 6 days. We do see USPS took little longer than usual due to its high volume season. We apologize for the delay from USPS, thank you for your understanding and let us know if you have any other questions.

Posted 3 years ago

“Elegant, fine quality and stylish collection. Fast and efficient delivery.”

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Posted 3 years ago

KOODING is rated 4.3 based on 975 reviews