KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never heard back about my return request.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please note that return authorization process may take up to 3 business days as it was described in our Return Policy. We notice your return was already authorized and return label was sent. Please take a moment to check your email including spam, promotion, and any other folders that our email may land. Please let us know if you have any other questions here (https://www.kooding.com/contact-us).

Posted 2 years ago

“Amazing quality and matches online images. Definitely will shop here again!”

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Posted 2 years ago

“Good material”

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Posted 2 years ago

“I love everything that I bought from kooding! Nice quality!”

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Posted 2 years ago

“Kooding Website issues preventing me from logging in and returning products that don't fit. still waiting for responses from customer service - its been 3 days”

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Posted 2 years ago

Thank you for your feedback. According to our record, our CS team has replied multiple times to address the issue you are experiencing. We kindly ask you to check all folders including spam, promotions, or other folders your email client may automatically forward. Nowadays, email clients are being very strict on emails and we always suggest checking all folders thoroughly. Please let us know if you have any other questions.

Posted 2 years ago

“good quality clothes and ship on time.”

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Posted 2 years ago

“I love the styles and good quality of clothes that Kooding offers.”

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Posted 2 years ago

“Great selection and quality. Speedy delivery. Great overall experience!”

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Posted 2 years ago

“The clothing was very well made and was delivered quickly. I have placed another order!”

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Posted 2 years ago

“bad quality”

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Posted 2 years ago

Thank you for your feedback. First of all, we apologize for the inconvenience. We have passed your feedback to the brands that sold the products. Please note that you can always return items through https://www.kooding.com/returns. Please let us know if you have any questions.

Posted 2 years ago

“Styles and quality are affordable, but sizing of one size fit isn't the same for the clothes.”

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Posted 2 years ago

“I ordered a pair of earring cuff, but when they came in, there was only one earring. I did love the pair of finger rings that I bought, though, which is why I gave this site 2 stars instead of just 1. One last problem is that when I tried signing back into the site, it kept telling me that my email or password was wrong. I don't know what the issue was.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We reviewed your account, and you placed the order as a guest, which is the reason why you can't log-in, because you don't have an account. For the earring cuff, we truly apologize for the inconvenience. Please contact us through https://www.kooding.com/contact-us, and we will be able to assist you better. Once again we apologize for the inconvenience and please let us know if you have any other questions. Thank you

Posted 2 years ago

“I order 2 item exactly what i want”

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Posted 2 years ago

“good quality!”

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Posted 2 years ago

“Ghyhn hjjnmmmm grdfvhyujncg”

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Posted 2 years ago

“I like shopping on Kooding.com because there is a wide assortment of fashion and beauty products.”

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Posted 2 years ago

“Beautiful clothing good price fast shipping”

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Posted 2 years ago

“Really liked the clothes!”

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Posted 2 years ago

“The customer service is not responsive at all, I have to send multiple emails to ask for my refund and no one tells me my refund status even though the shop received the return more than 10 days ago.”

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Posted 3 years ago

Thank you for your feedback. We are sorry you experience communication problem. According to our record we have many email chain communications from you and we have replied all your inquiries within 2 business day. We are not certain why you are experiencing no-response when we have replied all the inquiries and vice versa from you. Your refund was also issued on 11/16 and should be back in your account by now. Please don't hesitate to contact us (https://www.kooding.com/contact-us) if you have any other concerns.

Posted 3 years ago

“I loved the earrings and they came fast!”

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Posted 3 years ago

KOODING is rated 4.3 based on 975 reviews