KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I wish I can give Kooding zero stars if that is even possible! They never shipped anything and its been about 3 weeks and the order is still in process. WTF? I requested to cancel my order and guess what? $14.99 will be deducted from each order I made. (I bought three items so about $45 will be deducted.) One of the item only costs $10 and they are deducting $14.99!? That's a phony. DO NOT BUY ANYTHING FROM KOODING! THEY ARE PHONY! THEY ARE SCAM!”

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Posted 5 years ago

“Do not buy anything from kooding. I never got anything from them. They never deliver and no refinds, it's been over 3 months waiting and they send me email that, they don't have in stock.”

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Posted 5 years ago

“I ordered something 5 months ago and I still never got my products!!!! I have been asking for a reclamation all the time but the customer service is terrible!!!!!!!!”

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Posted 5 years ago

“my package took forever to receive it. Items that I ordered doesn't even look similar as pictures. Most of sweaters are one size and Models looked petite seemed fit nicely however mine was a way too big. Material very poor compare to the price My review doesn't show on kooding's site , so I am writing here. Please think again when you purchase them.”

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Posted 5 years ago

“DO NOT BUY ANYTHING FROM KOODING. Customer service is terrible! I regret spending 100+ on this website. I never got a single one of my purchased items. No doubt the WORST shopping experience I’ve ever had.”

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Posted 5 years ago

“First of all I payed about 67 euro for the items. After a week they Said 1 item was out of stock so u chose to refund my money cause they Said that if I wanted something else I needed to pay shipping Costs again cause my order was allready send. Then I live in the netherlands but what they say about delivery time is not True it took almost 7 weeks to arrive. Then today I got a card from The local post office that I could get my package but j need to pay an aditional 20 euros because of Customs. Kooding responded with that they never have issues with Customs but sometimes it can happen and that they cant do nothing for me as I agreed on there terms. I don't care how cute there products are I will never ever order again.”

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Posted 6 years ago

“I ordered 2 items from there and paid $60 USD but the item never came at all!! they are really dishonest and cheated me of the US$60 basically.”

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Posted 6 years ago

“I purchased 4 items and returned 2. For items eligible of return, there are two options: 1) Gift certificate with 8.99 deducted or 2) Refund to original method of payment with 14.99 deducted. I opted for the return credit on a gift certificate. The return was processed with a confirmation email, however, I did not receive the gift certificate. I reached out to customer service multiple times and have not received a response. This company is not doing honest business. The only way to contact them is through online communication. There is no customer service phone number. I will file an FTC complaint and encourage you to do the same if you experience unfair business practices as a Kooding customer.”

Helpful Report

Posted 6 years ago

“Never got the refund for out-of-stock items. They were shown out of stock on the “my purchase ” on their website after a week since I place the order. In other words, they charge me full price of the order and I got nothing. Not even an email or response.”

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Posted 6 years ago

“i've got a missing item, i tried to reach the customer service for months but never got a replay.”

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Posted 6 years ago

“10/10 place to shop! KOODING has great customer service and you'll find the most unique pieces on their site. Shopped over 5 times already and I always get asked where I get my clothing! Definitely a one-stop shop to find all Korean fashion”

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Posted 6 years ago

“Kooding is the best online shop for me, it provides a lot of stylish korean style clothing, and apparel! Also, you can use coupon, I usually check https://bekupon.com/coupons/kooding.com cheers!”

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Posted 6 years ago

“Horrible quality and customer service will never get back to you regarding your complaints. Never ever buy from this site”

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Posted 6 years ago

“Product descriptions and images are off, horrible return policy. Advertises free returns with big letters but when you read the fine print, it's for US customers only. They will also not give you a full refund. So only option for me is to sell the goods locally to recoup my losses.”

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Posted 7 years ago

“Quality of clothes much lower than expected. Sizing also wrong on several items, particularly shoes.”

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Posted 7 years ago

KOODING is rated 4.3 based on 975 reviews