KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was haste in giving a rating didn’t check my other inbox as the customer service team had gotten back to me Return status is not yet granted but the assistance so far has been great”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Based on our records, we have already repllied to your email the same day. Please check your spam folder if you have not received our email. Please let us know if you have any other questions.

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“The clothes that I bought shipped to me really really fast, like in 4 - 5 days from Korea to Canada. The only thing is the quality of the clothes is quite thin, but at the end of the day, it does look nice.”

Helpful Report

Posted 2 years ago

“Shipping was better than last time. It was delivered in reasonable time.”

Helpful Report

Posted 2 years ago

“I was very happy with what I bought from Kooding, But I was little disappointed about one item is made from China. I wouldn't mind made from China if there's nothing going on between Korea and China. China claims Kimchi and others, made me very upset so I am refused buy things are made from China. Would of been nice it shows where is made from. Other then that everything shows up on time and product is great. Thank you”

Helpful Report

Posted 2 years ago

“My order arrived quickly and in excellent condition.”

Helpful Report

Posted 2 years ago

“everything was easy to find check out the only thing was the shipping was long and i understand with what is going on”

Helpful Report

Posted 2 years ago

“I liked the item, but started to unravel as soon as I pulled it out of the package.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear you experienced an issue with your product. Please let us know your issue here: https://www.kooding.com/contact-us and we will be able to help you further. Thank you.

Posted 2 years ago

“Returns seems to be a hassel; its been awhile, still waiting for email....to be approved?!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry you were not satisfied with return process. Per our Return Policy (https://www.kooding.com/returns), review process may take up to 3 business days (excluding weekend andn holidays). Your return was authorized and we sent the instruction in 1 business day. We hope this can clarify the confusion. Please don't hesitate to contact us if you have any other concerns.

Posted 2 years ago

“Lengthy delivery”

Helpful Report

Posted 2 years ago

Thank you for your feedback. After reviewing your order, we wanted let you know that the estimated ship-out date of your order was between Feb 21 – 24, 2022 and the estimated arrival date was 5-12 days after the ship-out date. Please note that your order was shipped on 2/20 and delivered on 2/25, which is early than the expected dates shown during checkout. Thank you for your understanding as USPS might have taken a little longer to deliver your package, Please let us know if you have any other questions. KOODING Customer Service Team

Posted 2 years ago

“For my first time using KOODING. I made an order on January 27th , I've never received an email from you saying that you received my order. I felt strange, I thought that it was a fake website. I tried to contact you, you have no customer service phone number or chat. I sent you an email, of course, no one get back to me, finally, I found your Messenger, I sent you a message still no one get back to me. Finally, I received my item on February 28th, I'm thankful that I received my item however the communication was really terrible”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that there was a communication issue. Please note that we sent the email notification for each step of our order process and we have replied to all your email inquiries within 48 hours. Please check your spam (or promotions) folder if you haven't received emails from us. This can also happen if you provided the wrong email address with a typo. Please also note that you can also contact us through Facebook and Instagram messenger. We hope you have better experience next time. Please let us know if you have any other concerns.

Posted 2 years ago

“Timely delivery, good product with excellent style. Fit for Asian sizing.”

Helpful Report

Posted 2 years ago

“Shopping and check-out was easy and shipping was fast! Product description was fairly accurate and very helpful to have images of the product on a model and just on a hanger. Packaged very nicely on delivery as well. Very satisfied.”

Helpful Report

Posted 2 years ago

“Quality clothing and quick delivery!!”

Helpful Report

Posted 2 years ago

“Im rlly glad i found this website:)”

Helpful Report

Posted 2 years ago

“Good quality and high fashion, thank you KOODING! Sincerely, Michelle Lee Chong”

Helpful Report

Posted 2 years ago

“Got my earrings a couple of days ago and love them! Will definitely purchase from this company again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. After reviewing your order, we wanted let you know that the estimated ship-out date of your order was between 2/7-2/11 and estimated arrival date was 5-12 days after the ship-out date. Please note that your order was shipped on 2/8 and delivered on 2/14, which is early than expected dates. Thank you for your understanding as USPS might have taken little longer to process your package, Please let us know if you have any other questions. KOODING Customer Service Team

Posted 2 years ago

“Very wide selection of merchandise. Just difficult and expensive with the return process.”

Helpful Report

Posted 2 years ago

“Very excellent”

Helpful Report

Posted 2 years ago

“This is WITHOUT doubt the best clothing site I have EVER used—bar none!!”

Helpful Report

Posted 2 years ago

KOODING is rated 4.3 based on 975 reviews