Kotomi Reviews

Name: Kotomi
Address: 23/442 Geelong Road, 23/442 Geelong Road, West Footscray
Rating: 4.80

4.8 Rating 1,014 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Kotomi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Such a unique style!! Fits perfectly and is true to size. Ordered a size large, I am a 34DD and 12 pants size both top and bottom have really good stretch. I am hippy and most buttons I have to pop a seam or two to get into but this I had no problem sliding it on. The suit is true to size and same color as pictured! Can’t wait to wear my bikini to the beach.”

Helpful Report

Posted 3 years ago

“Absolutely love the kini. Fits perfectly with great quality material. Cant wait for summer so i can wear it everyday”

Helpful Report

Posted 3 years ago

“I received my kotomi swim today! I’ve ordered before and I love it! But I was a little disappointed that the swim suit didn’t come in a cloth bag like it did the first time☹️instead it came in plastic. But over all I still love my swim suit, I went up in size this time to a medium. The medium is a bit to big but the small is a little to small, wish there was an in between?”

Helpful Report

Posted 3 years ago

“The suit I ordered was far too large, took a very long time to arrive (granted I live in the U.S.), and now I cannot return it for a refund to my card... They will only give store credit, without insurance or shipping costs. I have contacted Kotomi 2 days ago about my concerns and the site said they would get back to me in 24 hours. I am disappointed in the customer service!”

Helpful Report

Posted 3 years ago

“I have been looking for a high quality, in-style bathing suit and Kotomi delivered! The entire process was seamless, and I received my suit promptly. Alongside, a small Vegemite sample in true Australian style! You can feel the quality of the material, closures, and sewing. In addition, the company delivers in an environmentally friendly bag which is very important to me.”

Helpful Report

Posted 3 years ago

“I absolutely adore your bikinis, they are all so cute and stylish. My only complaint is that i ordered this bikini a month ago and the tracking says it’s still in Australia:(”

Helpful Report

Posted 3 years ago

“Return policy is store credit only which would be fine except this company does not offer any type of free returns or exchange policy. It would have costed me more than what I paid for the product to ship it back in order to get a different size or product. Very inconvenient.”

Helpful Report

Posted 3 years ago

“Great quality and very sexy! The only difficulty is ordering the right size, the tops seem to run small. But after ordering a couple bikinis I’m getting to know which size works best for my body type. Highly recommend!”

Helpful Report

Posted 4 years ago

“Fast delivery . Best bikini I’ve owned yet - in love!!”

Helpful Report

Posted 4 years ago

“Beautiful and high quality bikini. Great communication and delivery tracking. Keep up the great work Kotomi!!”

Helpful Report

Posted 4 years ago

“I absolutely love my Jasmine bikini! The quality of the suit is amazing and so flattering. Kotomi also has wonderful customer service and are very helpful in sizing and meeting all your needs. Definitely recommend!”

Helpful Report

Posted 4 years ago

“Great product! Thank you”

Helpful Report

Posted 4 years ago

“The packaging was so cute and the fabric/fit was amazing! I’ve order from a lot of expensive bikini brands and been disappointed in the quality and fit but kotomi is going to be my new go to! The order was also sent to me in Canada so fast which was nice”

Helpful Report

Posted 4 years ago

“Very high quality swimwear, super quick delivery, absolutely love them”

Helpful Report

Posted 4 years ago

“I really loved the bikini I ordered! It came beautifully packaged and with its own dust bag. I would definitely repurchase!”

Helpful Report

Posted 4 years ago

“Love everything. The bathers sit nicely on my body and are great quality! Shipping was also nice and fast :)”

Helpful Report

Posted 4 years ago

“Best bikinis ever!”

Helpful Report

Posted 4 years ago

“Love love love kotomi bikinis. I buy one every year and they are a great fit and have amazing customer service.”

Helpful Report

Posted 4 years ago

“I love them. I wish I bought more but I will certainly be buying more from them in the future.”

Helpful Report

Posted 4 years ago

“Great product! The bottoms do not really fit as pictured (more coverage) on the model but overall very happy and love buying from small businesses!”

Helpful Report

Posted 4 years ago

Kotomi is rated 4.8 based on 1,014 reviews