Kotomi Reviews

Name: Kotomi
Address: 23/442 Geelong Road, 23/442 Geelong Road, West Footscray
Rating: 4.80

4.8 Rating 1,042 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful! Bottoms run huge and not to mention I tried to cancel the order literally 3min after placing it and customer service wouldn’t allow it. Don’t order from this site. Terrible customer service.”

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Posted 10 months ago

“It’s to big. I have reached out to this website multiple times to get my return and there has been no customer service help Very disappointed for how expensive this bikini was”

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Posted 10 months ago

Hi Ella! I can see that we replied to your email within 15 minutes of receiving it, but have yet to receive a response from you. I've followed up via email again - can you please check your inbox/spam folder :) Much love, Matilda x

Posted 10 months ago

“Item paid for express post. Sender did not send. Poor customer service when complaint made.”

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Posted 1 year ago

Thank you for your honest feedback about Kotomi. We are sorry to hear that we did not fulfil your expectations in terms of the item you purchased and the express post delivery. We understand how inconvenient and frustrating this experience has been for you. As per our conversational via email, we deemed your original package lost. In which case, we sent out a replacement with express postage and refunded your original shipping cost. Please do not hesitate to let us know your preferred solution. We hope to provide the best service experience to all our customers. Thank you once again for taking the time to review us.

Posted 1 year ago

“It was very poor quality, especially for the price, its similar to the picture but very bad quality”

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Posted 1 year ago

“The bikini appeared to be great in the photos, but upon receiving it, the bottom was asymmetrical, with the lines on the bust being misaligned and the nipples being exposed. The photos made it appear as if there was padding, however, it was not the case and it made the fit look awkward. I attempted to request a refund, however, I could only receive store credit. I will not be shopping here again and was disappointed. Additionally, having to pay for return shipping added to my dissatisfaction.”

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Posted 2 years ago

“Havent recieved it yet :-(((”

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Posted 2 years ago

“The suit I ordered was far too large, took a very long time to arrive (granted I live in the U.S.), and now I cannot return it for a refund to my card... They will only give store credit, without insurance or shipping costs. I have contacted Kotomi 2 days ago about my concerns and the site said they would get back to me in 24 hours. I am disappointed in the customer service!”

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Posted 4 years ago

“Return policy is store credit only which would be fine except this company does not offer any type of free returns or exchange policy. It would have costed me more than what I paid for the product to ship it back in order to get a different size or product. Very inconvenient.”

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Posted 4 years ago

“Terrible fabric and terrible costumer service”

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Posted 4 years ago

“The quality was lackluster and much too big. I won’t be buying from this store again. It’s disappointing that I didn’t receive a refund and only got a store credit. The return process is also a pain.”

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Posted 4 years ago

“I still haven’t even received a confirmation email even though my bikinis were ordered a week ago”

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Posted 5 years ago

Kotomi is rated 4.8 based on 1,042 reviews