Kotomi Reviews

Name: Kotomi
Address: 23/442 Geelong Road, 23/442 Geelong Road, West Footscray
Rating: 4.80

4.8 Rating 1,042 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Kotomi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very responsive and orders come in good timeline. Little dissapointed with return policies.”

Helpful Report

Posted 3 months ago

“I ordered a medium top and medium Bottom And the top is made small and unconfortable and the bottom is made big like the quality but sizing is horrible so unhappy about that”

Helpful Report

Posted 7 months ago

“size was not true to fit. the small bottoms are gigantic on me”

Helpful Report

Posted 8 months ago

“comfy and cute but the xs is still so big on me!! wish there was more available sizing :(”

Helpful Report

Posted 10 months ago

“The swimsuits were great quality and fit great. I just didn’t like the pattern on me. the exercise wear was ok.. not worth the price in my opinion”

Helpful Report

Posted 10 months ago

“Item was extremely tiny and the shipping is not easy to exchange. I have to pay for for shipping just to get the right size. But pretty bikini”

Helpful Report

Posted 1 year ago

“I’m yet to receive my package ordered well over a week ago I believe the courier had misplaced the package”

Helpful Report

Posted 1 year ago

“The quality was nice, but needed to size up. Unfortunately they don't offer exchanges or refunds, so getting the size I want will take a lot longer.”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you for taking the time to leave your review! If you need your new size earlier, we do offer refunds for your returned item :) You can place a new order now and once we receive your return, a refund will be processed instead of a store credit. If your new order value is less than your return, a store credit will be issued for the difference. I hope this helps! Much love, Matilda x

Posted 1 year ago

“Ive not yet received my swimsuit!”

Helpful Report

Posted 1 year ago

“Recommend sizing up in the bottoms”

Helpful Report

Posted 2 years ago

“Great feeling material but the Tye up areas don’t feel like they will last very long”

Helpful Report

Posted 2 years ago

“The bikinis were cute but they put starbursts in my package and they melted all over the bikinis, so that was pretty gross.”

Helpful Report

Posted 2 years ago

“the bottom fit great a little under the belly button but the top is not really for people with bigger breast.”

Helpful Report

Posted 2 years ago

“Love the bikini bottoms!! Size XS. The top is an L and it still doesn't fit my breasts properly. It would be nice to have a better fit.”

Helpful Report

Posted 3 years ago

“Really beautiful bikini, but definitely not for D cups or above - was recommended to shop an XL for my cup size which ended up being too small in the cups but huge across the back band and completely unsupportive. Also shipping takes a really long time and if you need to exchange or return a size, you end up paying the cost of half the bikini to ship it back to Australia ?”

Helpful Report

Posted 3 years ago

“6/10 quality, the top wasn’t what I thought it would be. Only a tad better then shein Overall 3.5/5 I would wear it if it was the only bikini that I had.”

Helpful Report

Posted 3 years ago

“I absolutely adore your bikinis, they are all so cute and stylish. My only complaint is that i ordered this bikini a month ago and the tracking says it’s still in Australia:(”

Helpful Report

Posted 4 years ago

“Great quality, bikini tops run pretty small”

Helpful Report

Posted 4 years ago

“I received the wrong order, and the sizing I feel is not true to size”

Helpful Report

Posted 4 years ago

“Colours are nice but faded severely within a few wear/washes. The top also strangely traps sand inside the fabric so it looks all bumpy all over the breast area. I tried washing a few times but it didn't budge.. I sent a complaint through regarding the fading and staff were happy to compensate though. I was provided a credit for the top only, which was kind of pointless since I can't wear the top by itself so I ended up buying some bottoms that I can mismatch with a similar top I have already. Probably won't buy again unfortunately :(”

Helpful Report

Posted 5 years ago

Kotomi is rated 4.8 based on 1,042 reviews