“i emailed you rght after i rceived the product and no ne returning the email back.
regarding order #KV22646. i order RCC14005 anand u send me RCC14007. I ordered flat top anand u send a different one. please do something about it . . thank u much”
“A total waste of money! The first time I bought a customized stem cap it was great! The letters words cover the whole top surface of the stem cap. I bought the second time - 2 pieces and the custom printing looks like you need a magnifying lens to read it! What a rip-off!!!”
“It doesn't fit my road bike. I have a pretty standard road bike with a very standard headset cap and this one from Kustom Ventures does not fit. It's too small. I was under the impression that they were all the same size since they give you no option to select size of the cap. Very disappointed.”
“I bought 2 head set caps for my Specialized Roubaix, neither fit. I needed a flat bottom headset cap. The Gold color one with white print was hardley legible. Black print on that one would have been better.The ones I received had a cone on the bottom and the bolts were too long.
The presta valves were excellent.”
“Horrible experience, placed order on 4/18, on 5/7 the order still had not arrived, Kustom Ventures blamed USPS. They choose to ship with USPS not me so maybe they need a new shipping partner.”
“Unfortunately the cap did not look like the picture posted on the website, the cap looks washed out , faded , the image on the cap is poorly done , looks like the machine was running out of ink or something. You can barely see or tell what is on the cap. Extremely disappointed. I sent the package back for a.full refund. Before I placed my order I read a review of someone else who had the same issue with a green background and faded looking picture but I disregard that review thinking it might be only the green color having issue and proceeded to place my order. Well I was wrong . Mine too came in exactley as the other person described it in his review , faded and wash out looking. Can not even tell what image is on the cap .Waist of my time. I will not recommend. Poor quality”
“I ordered 2 blankets, got 3 with the names on 2 of them backwards,one of which was a xmas gift,extremely dissatisfied, would not recommend plus the quality is poor”
“I never got my order. The tracking said it was delivered and I went to the mailbox to personally check and it wasn’t there! I’m bummed and out a few bucks too.”
“I purchased the eyeball stem cap. The picture on the website looks so much better than the actual product. It has three white spots. I thought it was just shadowing.👎🏻”
“I was extremely disappointed in the product. The picture made the bicycle valve stems look large and perfect. They are way too small for my bike - went directly in trash as they are of no use”
Hi Donna,
Why would you throw them away instead of contacting us? We There are two sizes of valve stem caps for bicycles. We sell both, but it looks like you ordered the smaller size.
Dan
“The colors did not come as they appeared in the add to create it. Very dull colors. Not vibrant as appeared when I chose the colors. It won’t get used because it doesn’t match the bike at all.”
Thanks for the feedback Craig! First let me say that you are well within our No Questions Asked Return Policy (even for custom products). Feel free to initiate a return via email (info@kustomventures.com).
A bit more info below...
You ordered your design on a pink anodized cap. Our regular pink is, in fact, probably the color we offer that is the least saturated from a color standpoint. Every product page has a color chart and in double checking, the color representation for pink seems to be very close to the physical product.
Hope this helps. As I mentioned, feel free to return it for a refund or a different color/design.
Dan
