Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

Company Reviews

Questions

Metrics

3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Write Your review

Tell us how Kwik-Fit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from the Widnes store doing a brake check for me today thank you very much”

Helpful Report

Posted 3 years ago

“I think I have just been given a second hand tyre. It has yellow and pink dabs of paint in two locations. A new tyre would never have this. Also that 'new' tyre was inflated to 41 psi when all the remaining three are inflated to 32 psi. The drive home was scary. On top of that, I booked on line for a 10 am appointment, then had to wait until 10.55 am before they looked at the car. Never again”

Helpful Report

Posted 3 years ago

“Happy with the work carried out, but it was not until I got home did I realise they had sneaked on an additional charge for insuring the tyre. I was not asked if I wanted it and at no time did they discuss the fact they had added it. Very sharp practise and suggest everyone checks their bill as soon as they get it, rather than just pay based on a verbal quote. Do not trust them.”

Helpful Report

Posted 3 years ago

“Kwik-Fit Mitcham Road, Croydon. I’ve never waited there long. Very professional.”

Helpful Report

Posted 3 years ago

“Total let down. I scheduled my MOT online, arrived on time and the representative said they would call me in 40 - 60 min when the testing is done. They never called, I returned to Kwik Fit Bracknell shop in the evening, an hour before closing. They said the car failed MOT due to the headlights pointing too high. I told them my car was released from Service that very morning and everything was all right, and requested to see the headlight testing. They invited me into the testing garage after about 10 minutes (!) and - surprise - the lights were now pointing too low, below the mark on the testing wall. When I presented these contradictory statements to the Manager, he offered a third version: "One was pointing too high, the other was pointing too low." (!!) They admitted they made a mistake for not calling me, to tell me about the failed test and to agree with me the next step. They should not have "tried to repair" the deficiency without consulting me. Instead, they decided to leave the car for repair, explained that most likely "the only" way to remedy the defect would be new headlights (GBP 250 + labour). I thanked them, took my car to another MOT Center, where a friendly mechanic fixed "the problem" in less than 2 minutes: the bulbs in the headlights were loose. I called Kwik Fit Customer Service, explained what happened, and they returned the money no questions asked. Sadly, Kwik Fit lost three good customers.”

Helpful Report

Posted 3 years ago

“I had a tyre leaking air because of a slight dent in the alloy due potholes. The service at Lancaster was excellent. The man wrote his name but I can’t read it! It looks like”

Helpful Report

Posted 3 years ago

“for starters i didn't paid the £35 for the Mot in Thetford as advertised by Kwik Fit right outside their shop. paid £45, considering my car is average size and considerably recent model. but then after checking their website it says £35 if book online. thanks, never the less, personally, the person who serve me during the booking could of at least brought that up about the £10 saving as courtesy but i guess the words cost money in that place! and then what i thought would be a quick Mot pass cause the car is running absolutely fine, well it did passed but with a hand full of advisories on the certificate that i found nonsense considering the car is driving perfect with no smells, no signs or strange noises of any kind that indicate that! seriously nothing! i will have this checked by another mechanic to confirm. about KWIT FIT, honestly to me personally my experience was a mistake and a lesson. was my first time in their shop and a lesson to learn. to never again!!”

Helpful Report

Posted 3 years ago

“Received great customer service at KwikFit Widnes. Have been shielding for months and my car was not so healthy being unused for a while. Mark and Ian sorted my car out, gave great advice and went the extra mile.”

Helpful Report

Posted 3 years ago

“MOT and car serviced at Tottenham branch, London N17. Took 3 hours for them to complete, then ended up charging me £50 for screen wipers; gave long list of what I needed to repair- came up to £1,800! Must be joking, never experienced such fraud at car garage; the staff must be very imbecile to think people would fall for that -even if I am a lady driver! Avoid. Dishonest staff/poor service and creating a negative view for Kwik FIt. Would never go to any Kwik Fit - more like Kwik-Cheat!”

Helpful Report

Posted 3 years ago

“Super efficient, really honest about what they could do and good communication around timing.”

Helpful Report

Posted 3 years ago

“Had a spring break on my Yeti during the first look down.Went to My local quickfit which was open.The manger said he could fit it in the next day but asked me to leave the car.Two hours later he phoned to say I could pick it up as the spring was done.Cannot fault the service I got.5 stars.Oswestry branch.”

Helpful Report

Posted 3 years ago

“The Mobile Fitters came to my home to change a tyre. They were very courteous and respected the Covid19 rules at all times. Excellent service from both Fitters.”

Helpful Report

Posted 3 years ago

“Truly awful cowboys. A total pantomime of asking other mechanics to give their opinion, totally manipulative. Should be exposed on TV. Replaced tyres which were absolutely fine. Ridiculous wheel alignment test. Never ever ever be tempted to go to them!!!!!”

Helpful Report

Posted 3 years ago

“So today I had my three children in the car and got a puncture , lucky I was only 3 minute drive from Kwik fit Langley/Iver. I want to say a massive thank you to Chris and Max for helping straight away letting me and the kids wait inside and really going above and beyond to get me sorted , it’s quite refreshing to know that there is still some genuinely nice blokes out there willing help you no matter the situation . Definitely some doughnuts being taken down as a thank you . Would highly recommend them .”

Helpful Report

Posted 3 years ago

“I took the car to kwick fit High Wycombe London road. I said the car is not stable. They said need to change two back shock absorber and the left front ball joint. The quation said almost 500 pounds. But as it was not 500 yet, they said, they forgot to say, need to change the big iron what contact with the ball joint because in this type of car have to. The quation was 540 pounds. I said ok. But fortunately did not have time to do it, they said I can leave the car there and come back tomorrow, and they insisted for it. I said, I do not want to walk to home and tomorrow walk back, it is about 1.6 miles, I bring the car tomorrow. Then I needed to 50 pounds deposit. I drove away. I watched the youtube, nowhere was mentioned to have to change a big iron to change a the ball joint. I took the car to two garage, booth said do not need to change the ball joint. Finally the two back shock absorber was changed, I paid 240 pounds and I passed the MOT. Never again kwick fit.”

Helpful Report

Posted 3 years ago

“Very pleased with the service I received at the Mount depot in York today. Excellent service, the manager very knowledgeable and helpful. Thank you.”

Helpful Report

Posted 3 years ago

“I took my car for full servicing in the Newbury service center. They took the whole day to complete the repair. They left the car oil leaking heavily. My Ref: KF71-7036001. I took the car back to center twice to fix problem but they don't care about customer or car. They also left service sign light and auto start on/off on the dashboard. I am extremely unsatisfied with the service they had provided me and I will not come again.”

Helpful Report

Posted 3 years ago

“Went to Dereham rd Norwich for front pads . Quoted £140, a bit pricey but lifetime warranty. Booked in and went off for 2hours came back car still on ramp. Apparently needed 2 new disks. Quoted £400 including pads which were now only £129;! Plus disk price . Told they were too worn to put new pads on, Told them to put wheels back on as the car had passed MOT 2 weeks prior when I purchased where pads were an advisory. Receptionist told me MOT only does a visual check. Had pads done at Citroen main dealers today for £90 advised disks had worn 3mm since new (10 months ago! Apparently they fitted them ) and still had plenty of life. Ok I know they've probably been quiet for the year but don't screw people over for unnecessary work ... Will never use again”

Helpful Report

Posted 3 years ago

“Just had 4 Pirelli P zero tyres fitted to my Bentley Continental GT V8s. Great job, 100% professional fitter. Will certainly use you again. Thank You”

Helpful Report

Posted 3 years ago

“Can I say what an amazing experience I have had at stourbridge amazing team great work and will be using again a credit to the company”

Helpful Report

Posted 3 years ago

Kwik-Fit is rated 3.0 based on 645 reviews