Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great help from Allan and the guys at strathmartine road depot Dundee, Fixed me and the wife cars recently and are very professional handling customers.....class”

Helpful Report

Posted 4 years ago

“Visited Stourbridge. Busy time so recommended I returned at a later time. Excellent, friendly chaps. Efficient service to get new tyre fitted. Good communication to explain best price and tyre to be fitted. Time spent on tracking and checking tyre pressure. Felt confident to drive a safe and roadworthy car.”

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Posted 4 years ago

“Recently had tyres replaced, at Fielden Street branch, was surprised at speedy efficient service, would also, like to mention young Liam, who made me feel comfortable, especially due to me recently shielding, nothing was a bother to him, will definitely return.”

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Posted 4 years ago

“Visited Kwik-Fit Surbiton needing a tyre urgently. We were served by Chris who was excellent and 20 minutes later we left with a new tyre. The service was excellent, efficient and courteous. Would definitely recommend visiting Kwik-Fit in Surbiton.”

Helpful Report

Posted 4 years ago

“Absulutley amazing service from mechanic louie in Portsmouth branch . He went above and beyond to ensure my car was safe. Would highly recond him.”

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Posted 4 years ago

“complete cowboys my car had a puncture that wasn't repairable surprise surprise middle of the tread refused to repair because tyre was close to legal limit I asked them to take my car out and asked to get tyre blown up to which they refused to blow it up so had to blow my own tyre up decided to get a second opinion went to farmer auto care to find out the tyre was at 3.63 mm using a digital gauge took them 20 mins and a was back on the road puncture fixed for free avoid at all cost”

Helpful Report

Posted 4 years ago

“Unhelpful staff, wouldn’t help even though I was distressed as I’d got a flat tyre across the road from the shop. They offered overpriced tyre. This was my second bad experience with them so would not recommend.”

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Posted 4 years ago

“Brilliant job done on exhaust replacement ,staff are polite and friendly .”

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Posted 4 years ago

“Went in for wheel alignment at k/F in Erith younge lad Rhys did the job flawless thumbs up great fast service. Would recommend”

Helpful Report

Posted 4 years ago

“Purchased 4 hankook tyres for my van lasted me 3 months of that 4/5k miles. Thread bare and a whole on both front. Van fully checked no issues just terrible quality tyres !!! Asked for a response in writing and just keep phoning me !!!”

Helpful Report

Posted 4 years ago

“I went to kwik fit at Windsor industrial estate Hertford and they couldn’t have been more Helpful. Anthony the manager sorted out the exhaust problem I had while I waited. The service and price were both excellent. I will definitely use them again when the situation arises”

Helpful Report

Posted 4 years ago

“Went to the shop on London road, Peterborough and met Steve one of their employee today who did work for my car. Found him customer friendly, got some genuine advice required for my car making me feel happy to return to the same shop again in future”

Helpful Report

Posted 4 years ago

“I paid for an MOT and wanted to cancel. They gave me a number to call for cancellation which I called and waited for HOURS with no reply. As no one was able to reply, I was unable to cancel which is very frustrating and unfair. I would not recommend them. Their online booking cancellation system does not work either. It feels like a scam to stop you from cancelling or moving your appointment.”

Kwik-Fit 1 star review on 24th August 2020

Helpful Report

Posted 4 years ago

“Booked hankook tyres, they fixed budget tyres. I lost my money. Fully cheating. I never recommend to anyone.”

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Posted 4 years ago

“Told me they had taken a shard of metal out of my tyre and I needed a £129 new tyre. Next day - my mot and service confirmed there was nothing wrong with my tyre . Scammers ??”

Helpful Report

Posted 4 years ago

“Not recommended, lied about puncture, said I needed a new tyre for £80, as there was a nail in the side wall of tyre, when asked to see nail, it was in fact was in the centre of tyre, independent garage repaired puncture for £15. Just felt they were lying and attempting to make unnecessary sale”

Helpful Report

Posted 4 years ago

“Great staff great service”

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Posted 4 years ago

“I got a puncture on the way to a near emergency hospital appointment, and was towed to the nearest Kwik Fit being SE15, London. Noticeable that there was a staff shortage, it was asked how long the process would take additionally explaining the personal situation, Kevin said it would be a minimum of 90-120 minutes before being seen to. What was not expected was for Kevin particularly acknowledging that i had a personal commitment that albeit was not his issue / problem, but managed my expectations at every opportunity. It was clear that on this particular day there were numerous challenges for the SE15 Kwik Fit team, and despite that, witnessed a duty of care towards customers to do their best possible. Thus I would just like to commend Kevin and the team for not only managing my expectations, but beating it by where i was able to be on my way just after a 75 mins.”

Helpful Report

Posted 4 years ago

“Brought a set of brand new tyres, 1.5 years later they’re threadbare and one developed a hole, phoned them up to report and was told the guarantee was only for 12 months. Total waste of money and time.”

Helpful Report

Posted 4 years ago

“The booking service on line does not interact with the technicians diaries so you can book and pay on line only to get a phone call the next day saying they won’t be coming. Great, especially when you’ve arranged a day off so as to be available at the time booked.”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 645 reviews