Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

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“Service to change four tyres at St Albans was prompt and I was informed of what was happening along the way. Particular thanks to Sebastian Perez for his good humour and courtesy”

Helpful Report

Posted 4 years ago

“Great Service!! Kwik Fit - Middlesbrough - Longlands Road Chris and his team went the extra mile. I hit a pothole and had a blowout at 5.00pm. I explained I was travelling to see my daughter the following morning at 6.00am and need a new tyre fitting, they stayed open to allow me to have my tyre fitted. They are credit to Kwik fit and a credit to the industry Really pleased with the service. A first-rate service.”

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Posted 4 years ago

“I had a new tyre put on my car at Kwik Fit in Wrexham to which they rotated my tyres back to the correct place very kindly and grately, but ever since I drove at 70mph my steering wheel would shake, so I went back on the weekend and asked if they could take a look at the balancing and explained it was at 70mph, and the rude woman response was 'Our machines only do up to 70mph, so if your driving over that which is illegal anyway, there is nothing we can do about it.' So i explained this has never happened before to which she explained 'we have had other customer's complain about the wheel shaking, but as it's over 70mph there is nothing we can do' to which she then said they could 'check' but it's a 2 hour wait, to which i refused as the way i had just been spoken to! To which i got a second opinion who then advised me this was rubbish! I went to F1 autocentre the next day, and said the same thing to them, which there was No Problem with the 70mph 'limit', to then find out 2 of my tyres had been counter balanced and were completely off by 20! Only go to Kwik fit if you want to mess your car up or be spoken to rudely.”

Helpful Report

Posted 4 years ago

“Booked appointment at Kwik Fit centre as i belive after hiting a curb due to careless other driver made my front wheels tracking not being safe and working correctly.. Expected that after free appoitment to check wheels allignment some correction would be done (not expected to have work done for free). arrived at the centre 10 min prior to appoitment just to be told few words only rude way that made me cancell the appoitment. When arrived, being just told ,,its going to be coupple hours.'' when asked does job takes that long on it, got told straight, ,,no , it will be coupple hours before we get you on the ramp.'' my replay was, ,,so what about making appoitment for selected time?, does that mean anything?'' to witch the response just is ,,APPOITMENTS MEANS NOTHING''. after these few words i decidet to cancel appoitment and leave. the reception guy just responded ,,ok''. Im starting to understand all negative reviews left on kwik fit. it feels that becouse checking is free, centres just avoid doing the job at all. Leaves me with unsafe driving condition and unhappy revievws to leave”

Helpful Report

Posted 4 years ago

“Had a tyre change at Kwik-Fit in Caerphilly. Exceptional level of service with great, efficient and friendly staff, nothing was too much trouble.”

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Posted 4 years ago

“they wanted over £800 for MOT 'repairs' which turned out most were not needed -I paid less than £300 in another garage! Complete con artists, would never ever go to kwik fit again..thank god I got a second opinion”

Helpful Report

Posted 4 years ago

“I’ve been to Kwik Fit twice in for an MOT, once last year and again last weekend. I found the staff to be friendly and informative on my last visit so I chose to go agin this year for an MOT The major reason I am leaving a little 1 star is because of the terribly misinformed information I was given about to the change in law regarding MOT failures!! With no dangerous faults on my vehicle AND 1 week remaining on my current MOT I was told that it would be ILLEGAL to drive my car on the roads as of that day INCLUDING COMMUTING TO WORK. I had 1 week remaking on my MOT and was told that branch couldn’t fix it for 2/3 weeks. I rely on my car to get me to work, I can’t afford time off. Found out today that’s not exactly correct. READ THE CHANGE IN LAW YOURSELF! I took it on good faith I was being told the correct information and it has cost me a weekend of stress, rushing around and nearly £1200 for a new car i didn’t need for repair I could have fixed for £300/£400 in the coming week! The whole experience and information I was told has left me feeling like an idiot and I’m enraged. Based on that I will don’t think I’ll be going back”

Helpful Report

Posted 5 years ago

“the AA assisted me to kwifit Alton with a flat tyre. It was late in the afternoon, I am in my 70s and anxious as to availability of a suitable tyre. Kwikfit staff went out of their way to be helpful and explain what needed to be done. In the event I needed to replace both the damaged tyre and the corresponding one on the other side of the vehicle. The reason for this was explained thoroughly and I am impressed by their efficiency and thoughtfulness. Thank you Kwikfit for getting me back on the road so quickly.”

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Posted 5 years ago

“Had my Mot done with KwikFit Pontypridd. Extremely good service with nice and friendly staff. Easy booking online!!”

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Posted 5 years ago

“Had my MOT at Erith Kwikfit. Car was failed on several major faults all linked to suspension arm and drop links. However, had replaced the drop links previous year so was concerned. Took the car to another garage the next day and it passed without any problems at all. Went back to Kwikfit to question their MOT and received a hostile response. DO NOT USE THIS COMPANY. They are a massive rip off and if I had left my car there to have the ‘faults’ rectified I would have been looking at a £600-£700 bill. BE WARNED.”

Helpful Report

Posted 5 years ago

“Took my car for MOT to the Erith Branch and was told that before they could carry out the MOT I needed to pay for 6l of engine oil bcos the engine oil in the car was low otherwise my car engine will knock. . After the MOT, I was told there was a nail in my tyre and needed 2 buy new tyres, and front & rear break pads needed replacing as well as 2 brake discs quoting £500. As I didn't plan to spend that amount on a 3 year old car, I said I will bring it back at the end of October. I took it to Ancaster Nissan for full car service and was told I only need 1 tyre, and the other tyre with the nail was repaired. For the brake pads, they can still go another 15000 miles, after which they will recheck it to see if it needs replacing. The discs dont need changing at all. In total, I paid £380 for a full service, repair of a tyre and replaced a new tyre. The same would have cost £800+ with Kwit Fit even though it was the manager that attended to me at Kwit Fit.”

Helpful Report

Posted 5 years ago

“Took my car for MOT and was told that before they could carry out the MOT I needed to pay for 6l of engine oil bcos the engine oil in the car was low otherwise my car engine will knock. . After the MOT, I was told there was a nail in my tyre and needed 2 buy new tyres, and front & rear break pads needed replacing as well as 2 brake discs quoting £500. As I didn't plan to spend that amount on a 3 year old car, I said I will bring it back at the end of October. I took it to Ancaster Nissan for full car service and was told I only need 1 tyre, and the other tyre with the nail was repaired. For the brake pads, they can still go another 15000 miles, after which they will recheck it to see if it needs replacing. The discs dont need changing at all. In total, I paid £380 for a full service, repair of a tyre and replaced a new tyre. The same would have cost £800+ with Kwit Fit even though it was the manager that attended to me at Kwit Fit.”

Helpful Report

Posted 5 years ago

“suffered a tyre blow out on the way to an important meeting and I called Kwik Fit Weymouth to see if they could help. The manager Steve could not have been any more helpful along with his assistant Craig. They helped me with a new tyre within no time at all and at a very reasonable price. There was also a problem with my spare wheel so they went above and beyond to get the problem sorted. Well done Kwik Fit Weymouth! It's a shame other garages aren't as helpful as you.”

Helpful Report

Posted 5 years ago

“I phoned this morning regarding a car battery after being mislead and let down by Halfords. Tryone assistant manager answered the phone very friendly, professional and helpful. They were able to fit me in ASAP. I arrived and Tyrone greeted me with a warm and friendly manner. To which put me at ease straight away. A guy called Sam fitted and explained about my battery. First class service. Will definitely recommend. Thank you guy's”

Helpful Report

Posted 5 years ago

“Over priced company. After purchasing a tyre on 30/9/19 from Kwik-Fit I found out that I could have purchased the same at another garage near for over £50 cheaper. Further there were many other garages who were a lot less than Kwik-Fit. Never again.”

Helpful Report

Posted 5 years ago

“I have often heard kwikfit look at your car for mot , service or tyres and make a cheap job expensive . Well that's not our experience. Today we took our Suzuki in. We had been told by other garages that the alternator needed changing. They had a job to change the brake discs. We told them about the alternator and they found no problem. They did change the timing belt and problem was solved. This kwikit in Huddersfield gave us a fantastic job.”

Helpful Report

Posted 5 years ago

“Rip off merchants. Took in for MOT, had fairly new tyres but checked over before hand and could not see an issue. They called saying that there was a tear that went down to the threads in one of the tyres and it will cost £80 to change. It was only after I agreed that colleagues told me this is a trick of theirs and after looking it up online saw other people making the same complaint. They then phoned me up saying the wheels are out of line and they can fix it for £130, I said no. The wheels are fine, had no issues and there was nothing picked up in the advisories last MOT and the service picked up nothing about 5 months before, yet they have made a list of 8 advisory items despite very few miles being done on the car since the last MOT. Will never use again, it seems like most the people in my office have been ripped off by Kwik Fit, please do your research before choosing your garage, speak to family and friends that can vouch for them, and try and avoid chains at all cost, as Halfords have ripped me off before too.”

Helpful Report

Posted 5 years ago

“My son booked a MOT and Interim service online for the 11th September 2019 and payed in full £112 My son dropped of his car a Vauxhall Corsa S Eco flex Reg. SH63 PLJ @ 08:30 11TH September at the Coatbridge depot.. He was contacted at 10:05 by the depot supervisor/manager Craig and was told his car needed a coil spring and a spec switch to pass its MOT. My son gave the go-ahead for the repairs but told the car would not be ready until after 16:30. My son phoned me and asked if I could collect his car as he was backshift and started work at 14:00. I agreed. At 17:01 my son text me and said that he was contacted and that the car was ready. I got a taxi to the depot and waited until 17:55 and then was told the car was not MOT’d or had the service done yet and could I come back in the morning. I asked why and was told by Craig that it needed a coil spring and a spec switch fitted and he didn’t have the time to complete the job even though the car was there from 08:30? He asked me to pay the bill at this time. I asked if I had to pay for the MOT and service also as I did not know my son had already payed it. Craig said as a goodwill gesture he was going to give my son 2 years free wheel alignment because his car wasn’t ready. I payed £250 which I thought was for MOT, Service and the two repairs specified, it wasn’t till I got home I realized that he had charged me £139.95 for what he said was a good will gesture. My son took the car back the next day but Craig did not speak with him. I phone the depot also just to be hung up upon. The wheel alignment was not asked for and my son did not want it so I don’t understand why this guy charged me £139.95?”

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Posted 5 years ago

“Cheap but........ Have now got oil leak drips on driveway!!! Overfilled On checking dipstick, level is 6mm above high mark!!! Very poor service. Engine plastic cover has been removed, but not replaced after service, now cost £60 to replace it. When asked about it, just got excuses that it was not fitted!!! Trust is a big thing, I would never use them again!!! Cheap yes but I would rather pay double and use a main dealer.”

Helpful Report

Posted 5 years ago

“Don’t book with them as is no point! they do not respect it!! Booked the car for 10 am for a break check, and break pads replacement at Cumbernauld Kwik Fit. Dropped the car at 9:50 ( i was the first customer at the center) and told the guy going to wait at nearby coffee place. At 11:10 since nobody called, walked back to discover they not even moved my car. Instead they were dealing with other customers. Wasted 1h from my weekend! Disgraceful! toke car and left and will never bring business to them!!!”

Helpful Report

Posted 5 years ago

Kwik-Fit is rated 3.0 based on 645 reviews