Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE READ BEFORE USING KWIK FIT I had the most disgusting experience with Kwik Fit in Wednesbury. I am recovering from surgery and so therefore sent my partner with my car for it’s MOT. It failed it’s MOT and due to the extortionate prices I was quoted (£210) I found somewhere to else to carry out the work (available car) which managed to source the parts and do the labour for £30. When the work was being carried out on my break discs and pads by another mechanic he said my oil had been overfilled and was overflowing (purposely overfilled) which caused the oil to seep down, through the body of the car onto the floor, therefore looking like an oil leak. My partner then took my car back for a retest (at this point i’d spent over £50 on MOT tests) for us to be told that it had failed YET AGAIN due to the car having an “oil leak”. Funnily enough this “oil leak” wasn’t picked up in the first MOT and even though the car hadn’t been driven for 3 weeks AS I CANT DRIVE (and no signs of oil leaks on our drive) it must of been us which caused this leak. Upon saying this the “mechanic” said that it must of happened when my partner drove less than 5 minutes to our Kwik Fit. They then said that it would cost us a further £70 for parts and labour and they would re test for free. We obviously laughed in the “mechanics” faces and did our research and found we could buy the part that we needed for £10!!!!! Once again available car came to our rescue and have charged us £40 for parts and labour. We strongly believe that the oil filter was sabotaged to get more money as we sourced other mechanics to fix the parts needed and didn’t go through Quik Fit. As funnily enough 3 weeks went by and there was no sign of a “huge oil leak” on our driveway. Just because Qwik Fit are a branded name it doesn’t mean you should trust them. Never will I go here again, absolute con artists. You should be ashamed of yourselves Qwik Fit Wednesbury.”

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Posted 3 years ago

“Offer cheap MOT, but then Fail car on Made UP grounds! AVOID AT ALL COSTS!”

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Posted 3 years ago

“Very good experience with Kwik Fit re my car service and MOT. I find the staff very helpful and polite and careful with Covid guidelines. Thank you Dorking Kwik Fit”

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Posted 3 years ago

“Thank god for Darrell at kwik fit Shinfield he saved my life ,when I went to get two new tyres he checked the back one as I was losing air and to his horror I only had two nuts holding my wheel on !! Promptly Darrell and Ethan got me back on the road safely and legal, they are always happy to help and are quick and efficient with a smile can't rate them enough !!”

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Posted 3 years ago

“I had ben going to them for years in west midlands. They damaged the back part of my car on the ramp when trying to sort out my tyres. Then because I am female they told me I must have done it off a pavement. I was so angry. They are very demeaning to their customers, also very rude. They charge so much for what they do. I have since found another Garage where they treat me nice and tell me the actual price, not make it up on the spot. And my car is running fine now. Do not go to Kwikfit. They will take your money and run.”

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Posted 3 years ago

“Always helpful, polite and not condescending. First class service every time.”

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Posted 3 years ago

“I had a very good experience at Kwik Fit Cricklewood. I booked my car in for two new rear tyres and free battery/wheel alignment tests. My mechanic Anil - and his young colleagues - answered all my questions with patience, reassurance and most importantly with honesty and overall I was impressed with the service I received from everyone. I can only speak about this one branch - it does seem from other reviews that branches vary wildly - but I will definitely return to the Cricklewood branch.”

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Posted 3 years ago

“Kwikfit is a poor paying company they dont look after the workers on the shop floor who do all the work and make money. If you a manager and above you are looked after, bonuses are non existent and if you do hit a bonus target managers get 60%of it ,then supervisors get a share then the rest of the staff to share a mesley amount. Lucky if you get £25 bonus. Very long working hours and you not allowed to get I'll becomes a problem. I will never recommend anyone to work for kwikfit coz you are just a number. As an ex employee I think they are slave drivers.”

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Posted 3 years ago

“The Uxbridge Kwik-Fit branch stole my original ford battery and replaced it with an old one. I got into my car after paying for the £600 car service and the car wouldn't start. I lifted the car bonnet up and they had stolen my original ford battery and replaced it with an old one. When I confronted the staff and the manager they were very rude and I felt very intimidated. I talked to the mechanic who fitted this old battery and he told me that his manager told him to do it. They wouldn't give my ford battery back; I was a student nurse at the time and was very shy and timid as I was only 18. I tried to complain to Kwik-Fit customer service and they didn't care and kept putting me in touch with the manager who stole my battery. These guys are thief's, I should have called the police. Avoid this branch at all cost as they will steal the original parts of your car and replace them with old ones. Very dishonest people who work at this place.”

Kwik-Fit 1 star review on 14th March 2021

Helpful Report

Posted 3 years ago

“I went in for one new tyre to Kwik Fit Hendon. Three mechanics swarmed around the car, telling me I needed 4 new tires and my wheel alignment was wrong. I was having none of it, and took my car to my local garage. Turns out 3 tyres were fine, my wheel alignment was fine, and indeed all I needed was one new tyre. Never again, Kwik Fit. They exaggerated my problem to get more sales.”

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Posted 3 years ago

“Very happy with the service. The manager is great and they are very helpful. Thank you 🙏🏽”

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Posted 3 years ago

“Booked a Service and Mot at my local Branch firstly surprised that full payment was taken 10 days before appointment and my vehicle failed its Mot on 3 issues and then had to pay a large amount to have issues resolved .I feel that I was ripped off with this work and was shown no proof of failed parts or print out on emissions failure which was one of the issues.Several people warned me about this Company after I booked it in and paid for original Service and Mot which was proved to be accurate that they find issues to over charge you most unsatisfactory would not recomendd”

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Posted 3 years ago

“I went to the Lancaster branch for an MOT and Danny Morgans went above and beyond and was extremely helpful, he is a credit to Kwik Fit.”

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Posted 3 years ago

“I went for an MOT at Kwik-Fit Lancaster and my car failed. When I got a quote on fixing it the price was a lot higher than other mechanics I checked with and included a new battery which is not part of an MOT. I believe they were trying to exploit my lack of car knowledge by charging high prices and charging for things not needed. I moved my car to a different mechanic and the price was halved and my battery was fine. Do not recommend.”

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Posted 3 years ago

“Kwik Fit Chester le Street branch. I arrived on time and was dealt with immediatly by Stew and Alf. Very professional service.....2 new tyres and wheel alignment. No nonsense service.”

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Posted 3 years ago

“It does what it says on the tin A quick and easy and efficient garage with friendly staff.”

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Posted 3 years ago

“Kwik-Fit in Bletchley. Excellent service from the team in Bletchley. Came in with a flat tyre, quick but thorough assessment resulted in a repair rather than a new tyre. Speedy service and I was soon back on the road. All of the team were very engaging and efficient with particular thanks to the manager on at the time ( Sunday 21/02) who gave excellent customer service. No hesitation in using this depot again.”

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Posted 3 years ago

“I popped into my local Kwik Fit Sudbury depot, for some brake pads and tyres for my stepdaughters car, both Jamie and Darren where very helpful, excellent customer service would highly recommended.”

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Posted 3 years ago

“Over priced and was charged for work not carried out. I had two budget front tyres and a ‘wheel alignment’ done. I was charged for the replacement of 4 tyres rather than two and I had my car checked by a mechanic after the work was done and he confirmed that kwikfit had not carried out the wheel alignment as there was no evidence that the nut had been cracked in order to of carried out the work. The mechanic at kwikfit did not try and provide evidence of the work being carried out”

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Posted 3 years ago

“I went in to Kwikfit Chandlers ford for just a quick tyre check and was overwhelmed by the great service and assistant by the team who were so helpful and got me sorted and happy..thank you most of all to the Manager David Clark..you have excellent customer service and I will recommend to all my friends and family...Tazz pather ..Thankyou Dave and your team”

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Posted 3 years ago

Kwik-Fit is rated 3.0 based on 645 reviews