Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t bother to turn up for the mobile fitting and didn’t bother to contact me either. They are a disgrace.”

Helpful Report

Posted 4 years ago

“Not only do the staff have poor manners and no etiquette, they lack the knowledge of being able to perform a simple task, like changing the right tyre. On 27/02/2020, we took the vehicle to a Kwik Fit garage in Tamworth (B79 7NU) to replace a tyre situated at the rear due to there being puncture in the tyre. We were later told that the 2 tyres at the front of the vehicle needed replacing due to the quality being under the legal standard, to which we were happy to pay for the replacement of the tyres that needed changing. It cost £164.97 for 3 tyres to be changed, however, they didn't replace the tyre with the puncture, and unnecessarily replaced a tyre that did not even need touching. Due to the time in which we rang to pick the car up, because they had not bothered to inform us that the car was available to pick up, it was dark, therefore we were unable to check the car over before driving home in poor weather. It was only, after driving over 9 miles home, we discovered that the tyre that we initially requested, with the puncture in, was not replaced. We drove the car in the dark, in the rain, where it was completely and utterly irresponsible for the car to be on the roads. When we went to complain, and have the issues resolved, we were met with rude reception staff, who were uninviting, to say the least. They showed no remorse, and was not apologetic for the error they made. The fact that the car was allowed out of the garage is appalling, representing how colleagues do not complete sufficient checks before handing keys back to owners after doing a half-arsed jobs. This has left the owner of the vehicle shaken up, and feeling unsafe in his own vehicle, which shouldn't be the case when going to a (supposedly) reputable garage. I would advise you all to stay clear of the Upper Gungate (B79 7NU) garage. We wont be going there again, for the drivers, and other road users safety.”

Helpful Report

Posted 4 years ago

“Fantastic service in January. Making the appointment was easy and pleasant and the gentleman who came out to fit my new tyre was efficient and kind. Very impressed”

Helpful Report

Posted 4 years ago

“Mobile tyre fitting - do not use! They accept your booking, take your payment, send confirmation of booking appointment in 2 days time - then email to say they won’t be coming for 4 days. No car for 4 days - payment taken - dreadful service. I wish I’d read all the bad reviews before I parted with my money! Two of their email contact addresses they have on their website don’t take emails. What a dreadful company”

Helpful Report

Posted 4 years ago

“Went into kwik fit bedford today for front discs and pads on my focus mk1,the service was exelent the staff were polite and helpfull,the place was clean and tidy,i needed to use their toilet which was spotless and smelt lovely all in all top service”

Helpful Report

Posted 4 years ago

“Was in kwik-fit barrhead on7th feb needed coil pack and plugs got coil pack and was wrong won was to late to order one staff was very friendly offered me a lift home and phone me when my car was ready even offered me to get me picked up next day they went out there way to make me feel welcome thanks guys”

Helpful Report

Posted 4 years ago

“KwikFit Huntingdon are an excellent team, we go there for early all our vehicle needs, John the manager when he isn't working provides good banter and explains what's being done and why. He has a very efficient the working with him, always a pleasure to wait and have a coffee while the cars being MOT'd Serviced, New tyres etc”

Helpful Report

Posted 4 years ago

“Good service, but the've charged me almost double for a tyre than price from their website.”

Helpful Report

Posted 4 years ago

“Had my MOT done recently. Very fast service, friendly and helpful staff at the Holloway branch”

Helpful Report

Posted 4 years ago

“Hugo and Aj top professional will recommend to anyone cheers guys”

Helpful Report

Posted 4 years ago

“Told i needed a new tyre as it was badly worn on the inside,called at another local firm informed me the tyre was fine just needed the puncture mending”

Helpful Report

Posted 4 years ago

“Went to the Kwik fit off lode lane Solihull quoted at least a 2 plus hour wait How can they call it Kwik”

Helpful Report

Posted 4 years ago

“garage at… This is a review for Reading garage at Richfield Avenue I gave up taking my car to this garage... everytime I've been there they "recommend" many things that you don't actually need...I took my car to fix a nail punching and they "recommended " changing the 4 tires... and they refused to fix the punching... I think this is a management issue... because I used to go to the one in Addlestone and they are just fine. If you don't want to get ripped off don't take your car to this garage. They abuse of our ingenuity of car mechanics.....”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I went to kwik fit branch in dewsbury for wiper blades, guys were very friendly and polite. Excellent service. 😊”

Helpful Report

Posted 4 years ago

“Tried telling me about lots of faults on the car, there were none, confirmed with car dealership only wanted exhaust checking :: beware::: I did a google and find this is common practice bbc dailymail etc have reported similar”

Helpful Report

Posted 4 years ago

“The AA called ahead to the Sevenoaks branch to check if they could replace a punctured tyre. The branch confirmed they had tyres in stock and could do the repair within 45 minutes. After an hour and a half at the branch I was informed they didn’t have correct tyres and I would need to come back. I declined especially after I had to tell the staff 3 times which tyre had the puncture and them arguing they knew what they were doing and I was wrong. On a positive, they did find the puncture on the third tyre they tried.”

Helpful Report

Posted 4 years ago

“I booked to have two tyres fitted at home as I have a disability. I was quoted over £25 cheaper but would have meant going into a garage to have the work done and I didn’t feel up to that. I booked and paid 24 hours later on Friday I got a call saying they could no longer install at home and I would need to go into the nearest garage and have to wait another 24 hours. The company that originally quoted me couldn’t get the tyres in prior so I ended up paying more money and the garage took over 75 minutes to complete the work. A total waste of my time and money. Been waiting for customer services to get back over 6 days I have heard nothing from them!! Cheaper and more reliable companies out there stay away.”

Helpful Report

Posted 4 years ago

“Seb the manger and Josh the person who fitted my wheel were both excellent. The staff at St Albans Kwik Fit were all superb and could not have done a better job - fabulous many thanks”

Helpful Report

Posted 4 years ago

“Took my car for MOT week before christmas to Kwik-Fit Birstall. Long story short - they quoted me £700 for work which ended up costing less than £200 elsewhere!! Will never return to Kwik-Fit.”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 645 reviews