Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 2.98

3.0 Rating 645 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to my local branch today, but got ignored by the only person that was there. He eventually came to find out what I was needing, but only when he was ready. Didn’t even have the courtesy to acknowledge that he had seen me there waiting. I know it’s strange times just now but you would think that firms should be bending over backwards to get some business.”

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Posted 4 years ago

“Great service, friendly fitter and gentleman working at desk. The work was completed well and within the timeframe stated .Good fair price, will go here again.”

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Posted 4 years ago

“Just ripping people off left right & centre . Giving false information.and the price was unbelievable.so went to a different company on the advice off a friend.so I had one tyre .and a puncture repair which kwik fit said no . The man said just trying to sell you something the tyre is in excellent condition just a small hole .big? Kwik fit .I just saved £150.00 had excellent service and a cup of tea .Do Not Go There . support your independent garages and money in your pocket.”

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Posted 4 years ago

“You guys are the best, forgot to pick up my car after MOT test passed, and kindly you wait for me to finish work and pick up my car! Good service, good people. 🙂”

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Posted 4 years ago

“Great Price for tyres for my motorhome at Newton Aycliffe branch.Good service from Curtis the fitter and Luke the manager. Will use again.”

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Posted 4 years ago

“I have always found the teams helpful and on several occasions not been charged. It would be terribly easy( especially as a woman), having taken in a car with a battery fault or tyre pressure fault to be persuaded to have a new battery or tyre(S). I have been to many different branches over the years and had the same consistent approach. Just had another honest assessment from the Outer Circle Team in Lincoln! Thankyou!”

Helpful Report

Posted 4 years ago

“Worst place (Hinckley KWIKFIT) i have come across; reported an exhaust fault, did not even raise car off the ground, just looked under bonnet. they couldn't be bothered because i told them i was not interested in other services the girl on reception had tried to push. As for a timed appointment, that's a joke, they think the customer has nothing better to do than watch them talking to each other. Total waste of time.”

Helpful Report

Posted 4 years ago

“car went in to have front brake pads done, they said discs need doing as well also need a new back tyre. so paid £295. but drove out without any brakes hardly working. took it back they said rear brake pipe is broke and leaking oil and they can do nothing about it.so had to drive home using handbrake. car went in fine everything good . came out of kwikfit very dangerous to drive.”

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Posted 4 years ago

“jacked up my car and damaged the jacking points and sill this was skegness kwik fit”

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Posted 4 years ago

“I’ve been taking my car to kwitfit in Stockton and I can’t fault them, friendly, quick appointment great service and good value”

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Posted 4 years ago

“I have now written 2 emails to complain , I took my van in for a full service they were supposed to check the suspension which they didn’t it had been making a squeaking sound so I paid extra for tracking they said it was nothing dissatisfied I took it to a separate garage a week after it turned out it was the stabiliser arms as they were bent to top it off 2 weeks after a brake pad fell off because it was so worn down it was metal on metal so they couldn’t have checked that either , makes me wonder did they actually change the oil or did it just go for 3 hours and sit there”

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Posted 4 years ago

“I only give this star because I had to give a rate .....went there with an exploded wheel today and they said no appointment available. A woman with a child rolling in on completely flat alloywheels.... I asked them if they would be able to help me to put on the spare wheel so i could get to the next tyre service?? They said again no as there are no appointment available...seriously?? And there are three of them were sitting in the waiting room doing nothing!!.No humanity at all!! I asked a random man on the street to help me in that 10 min job and managed to fix my car with an engineer who cares about his job . Shame on you guys!! Would never ever walk in your garage and will not recommend to anyone to do that. Careless staff!!”

Helpful Report

Posted 4 years ago

“This is for chester le street branch.I took my car as it had a puncture cost £25 problem they damaged my alloy in repairing tyre. Not good i suggest you stay away from here.They then offered me back the price of puncture repair £25 as compensation.Disgraceful service”

Helpful Report

Posted 4 years ago

“Halifax - Pellon Lane branch : Brilliant, organized & exceptionally helpful whole team. Amazing customer service guys, thank you so much.”

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Posted 4 years ago

“I had a telephone agreement with Kwik - Fit at Alexandra Road Plymouth branch, to do an oil and filter change on my van. They agreed to do this for me in 1 hour as I needed my van urgently for another appointment. I drove 15 miles to Kwik - Fit to be told they would need my van for 2 1/2 hours. ?????? I think my pig is whistling or do I have birds in my head ? Bad experience ! Bad Customer service ! Left hand doesn't know what right hand is doing ! Will never return to SLOW - FIX.”

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Posted 4 years ago

“Great customer service. Would highly recommend.”

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Posted 4 years ago

“Don’t bother with mobile fitting.”

Helpful Report

Posted 4 years ago

“Great service and attention from Nathan Thompson and his team at Harrogate Road, Ripon.”

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Posted 4 years ago

“Didn't tighten my wheel nuts and nearly killed me as my wheels came loose on the duel carriage way. Told it was my own fault, I should have checked them. Mmm, like everyone does of course!”

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Posted 4 years ago

“I did their wheel aligment ,after the service the car strangely run and the steering wheel is not set stright ahead for driving.I was on the patch already 2 times but still unable to set the steering wheel for straight-ahead. Everything was fine before the service was done!”

Helpful Report

Posted 4 years ago

Kwik-Fit is rated 3.0 based on 645 reviews