Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 658 Reviews

49 %

of reviewers recommend Kwik-Fit

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3.0

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang up for prices for a rear box for Hyundai i 10. Leicester .Just needed a rough price guide .Unfortunately the person on the phone line couldn't give me a price and told me i need to come down so they could check the car over for any other defects etc after a free inspection .All i wanted was a rough guide so i could compare with other suppliers i haven't got time to go around different places .Rang another local supplier he gave me 3 quotes on the spot ranging from a back box, centre exhust or full system .Also booked me in for the repair .So i went to him .If kwik fit gave me a quote to compare i would of considered kwik fit .”

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Posted 4 years ago

“My Mini Cooper went in for a full service on Wednesday 14th October at the Ealing Kwik Fit. I was called and told a number of things were wrong with my car that needed immediate fixing and was quoted over £500. - Tyre: £80 - Alignment: £79.95 - Break pads & front discs: £260 - Car Battery: £110 This was way too expensive (the tyre should cost £50 and a car battery is usually £60 plus VAT). I was also finding it hard to believe my car break pads and front discs needed replacing because there were no warning lights that came on and I hardly use my car. (Just over 40,000 miles in 10 years.) The man I spoke to was pushy, claimed he had already started working on the car so dropped the price to £435 for me and then HUNG UP the phone when I said I did not want the work done but just wanted my car back once the service was completed. Today I have taken my car to two local garages who both have stated there is Nothing Wrong with my break pads or front discs!! Also, there are scratch marks on my car bonnet and bumper that appeared after the service was done. Coincidence?! I don't think so. I am fuming as this is absolutely unacceptable and I will be taking this compliant further.”

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Posted 4 years ago

“I went to kwik fit in burnley was very happy with lads very polite explained everything so I could understand first time ive been there would recomend excellent service well done and thank you wendy”

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Posted 4 years ago

“Kwik Fit Cinderford gave the most amazing service recently. A member of staff even drove me home & collected me again when my car was finished. Can't get better service than that! Really very grateful. Many thanks”

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Posted 4 years ago

“Massive thanks to Ryan and Lewis and the team at Cheltenham Kwik Fit for fantastic service!! Friendly, helpful, professional and efficient team! Immediate assessment and provision of service, which was invaluable to an essential key worker in time of need! Would recommend to friends!”

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Posted 4 years ago

“135 GBP for a 205/60R16 HANKOOK K125 96W XL tyre. Now I know Many people afterwards told me that I should know the rule Never use Kwik fit”

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Posted 4 years ago

“Steffan at York street, Swansea branch was brilliant. Had a nail my tyre had to wait a bit because they busy, but all sorted. Thank you!”

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Posted 4 years ago

“Phoned Weymouth branch, extremely busy.Not a problem still sorted my car same day. Been going to them for over 3years used to go to Mercedes!! Great team Steve runs a tight ship.You can expect Great service & prices.I can not sing their praise's enough.It's so rare to find, this level of service.Thank you.”

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Posted 4 years ago

“Took car into not so kwik fit because lease company have contract with them. They broke glove compartment handle when retrieving wheel nut and when challenged about it the manager said the technician claimed he didnt do it. Complained to lease company about them and suddenly they are ordering new part and fitting when arrives. I accept things break and accidents happen but why not admit it instead of trying to cover it up. So 1 star for not being g honest. Would never go there by choice.”

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Posted 4 years ago

“Awful rude and when a customer left I heard them talking rudely about them. -£79 for the cheapest tyre. I went elsewhere”

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Posted 4 years ago

“Attended your Guisborough depot appointment on time,reception clean and tidy comfortable seating adhering to Covid 19 requirements. Tyres fitted within allotted time. Service by all staff excellent.would highly recommend 5#. Thank you. Taffy89”

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Posted 4 years ago

“£25 for a simple puncture repair is just taking the mickey”

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Posted 4 years ago

“Dreadful company, dreadful mechanics, rude, arrogant and how many tines have I had a tyre fitted from them which are not sealed properly and the tyre deflates. Countless having had company cars and tied into Lease Car Deals with them. I would never recommend any of their garages.”

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Posted 4 years ago

“A generous one star, there is no zero option. Took my car for an MOT after which I got a low battery charge warning, now the battery won't charge and as a result the car will only start with a jump start. I don't know what they have done to my car but I am not going back there again”

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Posted 4 years ago

“Popped into Grantham branch as tyre pressure indicator was on, dealt with it straight away. Thank you very much brilliant service”

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Posted 4 years ago

“Never back”

Kwik-Fit 1 star review on 24th September 2020

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Posted 4 years ago

“Everything went wrong I had an all day appointment for 4 new tyres which I did call from about 2.30pm to check they were coming I was told the engineer would ring me shortly so I waited until 4pm then rang again and was told they would come out to me by 5.30pm which was the end of the appointment time. At 5.25pm I get a call firstly she got my name wrong, secondly she made out they had number 4 instead 44 for my house number also had the audacity to tell me the engineer had been to number 4 but they didn’t have my right contact number- certainly not kwik fit and zero customer experience would not use them again. I have booked my tyres with another company.”

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Posted 4 years ago

“MOT/ booked/ paid online.... NOT done they said they left a message...why not send an email as well and NOT taking the payment. I gave the online booking a 1 star and the customer service 3 star for waiting to answer my call and giving my refund”

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Posted 4 years ago

“Advisory on last year's mot was false. I just had it serviced and new mot and both mechanics told me this. This is now on cars permanent record. Will never be back.”

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Posted 4 years ago

“Unable to do MOT that had been booked and paid for. Did not rebook or provide any solutions, meaning MOT would have lapsed. Contacted customer services on 29th August and yet to receive a response.”

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Posted 4 years ago

Kwik-Fit is rated 3.0 based on 658 reviews