“I absolutely love your products, especially since I have very small wrists. However, I purchased two of the 433 stack. As yoy can see by the picture, on one set of the 3mm have a larger ball while the other set doesn't. Not very good quality control. Otherwise, I really love your products.”
“First, I want to say that the jewelry is beautiful—I was very happy with the quality of the pieces.
However, I placed two separate orders on April 28, 2025, just minutes apart. While the first order arrived just in time for Mother’s Day, the second never showed up. I followed the instructions on your website and reached out via email. Although I received a prompt initial response, there was no follow-up. I had to send a second message, which also went unanswered. After a third attempt, I finally received a reply with an insurance form to complete.
Unfortunately, this entire process was very frustrating and disappointing. The second order did not arrive until May 29, 2025—well after Mother’s Day.
While I appreciate the product, this experience left me hesitant to order again, knowing that delays may occur and customer service follow-up is unreliable.”
“I’m not ready to give a review because I did not get the correct item for my last order. I have emailed and keep getting one back that says we will contact you in a few days. I have not gotten anything resolved
I ordered a 3mm bracelet and received a 2 mm one. I sent pictures as proof. Am still waiting”
“I love everything I have purchased from kylar Mack. It is great quality. A fair price. They keep you informed about where it is and when you will get it and you get it when promised or before. Wonderful to business with.”
“Thank you for replacing the necklace that had some tarnished beads. The new necklace is similiar except for not being stretchy, which is fine. I plan to wear it often and already get compliments on it!
Thanks again”
“Ordered the 15 inch chocker necklace(stretchy)...received the one with the clasp,not happy,they said it was sent in error and i would have to wait a few weeks for them to come back in stock....I'll give a better review was I receive the actual one I ordered.”
