“We ordered three bracelets from Kylar Mack as a gift for my mother-in-law’s 60th birthday. Since we live in Boston and the celebration was in Lake Tahoe, we ordered them ahead of time to ensure we had a gift ready for the trip. When the bracelets arrived, we didn’t try them on because they were meant to be a special surprise. However, when my mother-in-law (who is petite) opened the gift, the bracelets were so small that she couldn’t even get them past her knuckles.
We contacted Kylar Mack on 7/28, and their response was to direct us to their return center link, stating that returns and exchanges are accepted within 30 days. However, when we attempted to process a return, we were informed that the items were non-returnable because more than 30 days had passed since the purchase.
Despite several follow-up emails (on 7/29, 8/1, 8/6, and 8/12), we never received any further responses. We’re disappointed because we spent $137.30 on these bracelets ($80.08 for the 3MM Gold Ball Bracelet and $49.14 for the 4MM Gold Ball Bracelet, plus taxes), and they are completely unusable.
We don’t enjoy leaving negative reviews, but after weeks of trying to resolve this and getting no help, we felt we had no other option. We are even willing to provide pictures of just how small these bracelets are. All we wanted was a resolution, but instead, we were left with a frustrating experience.”
“I returned some items I had purchased. The refund arrived in a timely manner. The only issue I had was the additonal shipping costs I had to pay to ship my items back. Other vendors I have used have never had me pay shipping charges.”
“Ordered 8 bracelets total in varying bead sizes. Ultimately returned all of them. Sizing was inconsistent and disappointing. Was really hoping they would live up to the hype.”
“I LOVE what I got, and haven't taken them off.....BUT I wanted ONE of them to be .....couldn't find a 5mmin rose gold to buy separately. They look so nice that I intend to integrate them with my FOPE bracelets for certain occasions..........”
