“Love it !! I swim in it and bath in my jewelry from Kyler Mack and it still looks like new they definitely stand by their product and are very quickly to respond to emails and concerns.”
“My first purchase of 3 bracelets were too small. I emailed Kylar Mack, followed their instructions for return, which was very simple. I received a credit on my credit card.
I did order 3 more in the larger size. I was so surprised they arrived within a week of ordering them! I absolutely love the bracelets!”
“Very disappointed, quality was poor. Color looked like rose gold vs gold; very lightweight beads giving the impression of inferior/cheap material. I’d really like a refund, please send me details on this process.”
“I recently purchased the 4mm ball gold filled bracelet for my daughter. She loves it. The order was processed and shipped quickly. Very happy with my purchase.”
“I received an email stating that my merchandise has been delivered but there was nothing in my mailbox. I have made several attempts to contact customer service but I have not received a reply.”
“I have sent multiple emails because I did not get my entire order. No one responds to the emails. I either want a refund on the bracelet that wasn’t sent or receive the one that’s missing. Very poor customer service. I would not recommend buying from this company!”
“Took too long to ship. Customer service is nonexistent would not respond to to request about shipping questions. I have asked about exchanging jewelry and have not received and replies.”
“I ordered a bracelet, but I still haven’t received it. It’s not your fault. It’s the post office fault but I’ve been trying to get in touch with you to find out how to file a claim so I can get a new one sent to me. I cannot find a phone number either for your company.”
