“Love the store and the products but their customer service for orders made online is horrible. It takes forever for products to arrive. Moreover, when a package was lost and the shipper confirmed it was lost L'Occitane refused to address the issue until 10 business days had passed. That means I had waited over 20 days to receive an order then have the company address it. I have never had an online retailer be so rigid and unwilling to even call the shipping carrier to address the issue. They just lost a customer who spends thousands of dollars on products over their absolutely awful customer service. Such as shame.”
“I just want to commend on a sales lady named Nicole at North Premium
Outlet in Las Vegas NV.
Nicole is an asset to your company. She was very pleasant to her costumers and helped everyone with smile that busy day I was there.
She even gift wrapped the items I bought.
I always give LOccitane for gifts because it is very classy and have clean nice fragrances.”
“Incredible products, great online service for ordering, packaging is always immaculate and luxurious! Only disadvantage is some products I love are quite expensive and you don't get a lot of it for the price, so I usually only buy these products as a treat rather than for my daily routine. Otherwise, I would buy all the time!”
