La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.75

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 26th September 2024

Olena

La Redoute 3 star review on 24th August 2021

Peter Guertler

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La Redoute has a very large range of clothes for all sizes and shapes. They've never let me down!”

Helpful Report

Posted 6 years ago

“The black Friday offer is a joke. I have purchased some of their products before the black Friday offer and exactly the same products had a different original price that they have now (from £85 to £159) They basically almost doubled the original price and put the black Friday offer on, do not trust their 'good deal'!!!”

Helpful Report

Posted 6 years ago

“Further to my earlier review and having read other reviews here of poor service from La Redoute, I found this article from The Guardian newspaper. https://www.google.co.uk/amp/s/amp.theguardian.com/money/2011/dec/30/la-redoute-order-cancelled-lonmg-wait”

Helpful Report

Posted 6 years ago

“Still waiting for delivery of rug ordered on the 17th Nov. Their delivery service, Hermes, says it has been delivered to 'a secure place' but I have been given no information about wher that is! The delivery advance advice is very vague, the sort that expects youto be home waiting 24hours a day. I had planned to buy more items from La Redoute but am hesitating to do so now.”

Helpful Report

Posted 6 years ago

“The variety of the clothes they offer is different to the high street - the pricing is incredibly competitive too.”

Helpful Report

Posted 6 years ago

“I could cry! I'm struggling as don't hardly have money and this business told me they never recieved my return parcel with items I ordered but their courier collected it! Now they won't give me my money back. I'm distraught cos I needed the money for my childs bedroom and now I'm nearly £££ down and they will not even answer to my emails..I keep crying cos bank can't do anything cos it just looks like a transaction on my statement and they say they sent things to me but they haven't at all. Now I'm stuck cos I can't afford to buy what I need cos everything is a struggle as it is. I only wanted to decorate my kids room cos they being bullied about bedroom being for babies when they're a teen now. Now I dont know what to do cos can't even buy any curtains now.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Order my things and laredoute people stole money from bank. I only want value of 44£ and they took all of my money in my bank all of the £1987 which I had for family burt now they not answer me. Please not mistake like me and avoid them”

Helpful Report

Posted 7 years ago

“Good quality for very attractive prices. Excellent customer service !!”

Helpful Report

Posted 7 years ago

“For me that shop is loosing quality”

Helpful Report

Posted 7 years ago

“Very slow communication and they charge for customer service calls!!! Tried to deliver hat stand 3 times, then lost it in some warehouse, tried to get me to do their job liaising with delivery company. Unimpressed.”

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Posted 7 years ago

“Fantastic discounts, easy ordering, efficient delivery. Brilliant.”

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Posted 7 years ago

“good design and quality at an affordable price and speedy delivery.”

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Posted 7 years ago

“Delivery was slow but products are a good value for money.”

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Posted 7 years ago

“Great products from fashion to home wear, often with discount offers available and free returns if you're not happy with what you've ordered, brilliant!”

Helpful Report

Posted 7 years ago

“Excellent service and super fast delivery - very impressed!”

Helpful Report

Posted 7 years ago

“Nightmare service. One order came and the sizes were ridiculously large. Trousers that should have been a size 10 absolutely drowned me - more like a 14, and if I want to change them for a smaller size (which I wouldn't have to if their sizing was correct) I have to pay the shipping. At around the same time, also ordered a separate order - two weeks later, it is still not here. Contacted customer service - apparently that is 'normal" but I really feel it is not normal for clothing when compared to anyone else and I also feel that if it is "normal" then it should state that on the site at the point of order which it does not. To add insult to injury, looking at the order online, they have now dispatched half of it. Not that it is here, but when it does arrive, I will still be waiting for the rest of it. They do nothing to help at all when you email them or call, just tell you it's normal. Totally unfair experience, inaccurate sized clothing, rubbish, arrogant customer service, and shambolic delivery to boot. Very upsetting, we've spent quite a bit of money with them, haven't had what we paid for and they do not care at all.”

Helpful Report

Posted 7 years ago

“Very good value for money and my granddaughter liked the fashion styles. They don't charge for delivery if you pick it up from a local shop, which I find easy to do, and more convenient because you don't have to wait in for the delivery.”

Helpful Report

Posted 7 years ago

“I found the lamp base I was looking for to go with my pooky lamp shade. Happy days.”

Helpful Report

Posted 7 years ago

“Easy to navigate and also easy to get through to the end”

Helpful Report

Posted 7 years ago

La Redoute is rated 1.8 based on 249 reviews