La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get a response from these people Side tables turned up damaged. They call and say they will try again, which they do not, and do not bother calling mobile provided. Tables now out of stock. Not impressed.”

Helpful Report

Posted 6 years ago

“There’s a reason for all the negative reviews. I ordered a parcel, which arrived in the shop yesterday. Got there today with my confirmation email and text. Shop keeper had no idea where the parcel was and said that it never came in. Called Customer Services to get a refund on the order, to which they said “we need a few days to deal with this matter”. Fair enough, however they proceeded to tell me they couldn’t provide me with any updates and that they couldn’t transfer me to the parcel shop team so I would just have to wait until my refund is processed with no information. That is completely unacceptable. I asked for an email confirmation and all I had was “I’ll ask them to email you.” So at this point I have no parcel, no refund and have no idea when anything will be processed or whether my query was even passed on the parcel shop team, so will have to phone back daily to ask for updates.”

Helpful Report

Posted 6 years ago

“Horrible experience ! I bought a shoe cupboard from them, the panel was scratch and it took over a month to get them to send me replacement. They can’t just send the panel itself but send the whole unit ! I have to took time off to receive the bloody item !!! Another worst part, the replacement arrived. The finished of the shoe cupboard is different. The 1st one that I received was matt finish , the second was gloss finish ! I end up needed to change all the 3 panels . On top of this.. I am speading 7 p per min to call their customer care !! AVOID !!!”

Helpful Report

Posted 6 years ago

“If I could give La Redoute zero stars I would. Avoid La Redoute at all costs, faulty goods and an untrustworthy company with cocky useless agents. Agree with so many other dissatisfied customers on here, please be warned. Items are either poor quality grossly overpriced rags, severely delayed, out of stock or faulty, if not all of the above and you will have to fight tooth and nail for your rightful refund. Received faulty brogues weeks ago and am still waiting for the refund to be deposited back into my account even now! The insole almost fell out upon trying on and was too short for the size leaving a big gap at the toe! Sent their shoddy shoes back through their Hermes return service, told to wait 14 days once back to their warehouse but not a squeak well after this time lapse. So much time wasted chasing this up with useless agents devoid of a brain cell or basic manners. Told to call on their chargeable customer services phoneline which is an absolute cheek when they are at fault. Finally received email stating the brogues had not been returned and to send a copy of my postal receipt in evidence if I wanted my refund!!! Luckily I kept this with the Hermes stamp. I always post with Hermes and they are 100% reliable and trustworthy, the opposite of La Redoute who could learn heaps from them about the meaning of good customer service. This company are intent on keeping your money for returned goods, please beware and using delay tactics in the hope you forget or give up! If you return an item be sure to get a receipt from the courier as they will deny receipt. The return order sheet was also placed inside the shoe box, so absolutely no mixups at my end. To add insult to injury they have the cockiness to add the tagline 'at La Redoute we strive to offer an amazing customer service' to all their useless emails, what a joke. All you get from this company is red faced! Please be warned- always keep your returns receipt or you will not see your refund.”

Helpful Report

Posted 6 years ago

“I'm very unhappy with the service of La Redoute. The site states the 'easy return-policy', but the reality is a lot more cumbersome. You need to pay the costs of sending something back yourself. The customer service suggested that I should pay for returning the package back to France (which would costs about EUR 30,-) to get refunded for the amount I paid for the product (about EUR 31,-). Additionally, the customer service is unable to provide answers for your specific situation: they only copy + paste standard pre-written non-specific answers. I will never (!) order a product again at La Redoute and I would like to warn other potential buyers as well!”

Helpful Report

Posted 6 years ago

“I have orderd a few items and am very happy with my orderd and delivery time xx 10/10”

Helpful Report

Posted 6 years ago

“I couldn't actually see or receive my order because of the terrible delivery company (Panther Group) selected by La Redoute. Missed scheduled deliveries twice in a row despite having received items on time by La Redoute. I would highly recommend all retailers NOT TO USE Panther for delivery. 6 Apr - item was delivered to Panther in wrong depot 7 Apr - item was moved to the correct depot (more than 24hrs before scheduled delivery) 8 Apr - scheduled delivery missed because they couldnt scan item on time... 11 Apr - scheduled delivery missed again”

Helpful Report

Posted 6 years ago

“La redoute have taken order and the payment and not sent the order. 12 days on...3 emails which have not been replied to and two phone calls (first told me la redoute have been v busy!, the second told me that la redoute would send an email later that day with the results of the investigation of my failed to be delivered order...of course la redoute did not send that email reply). advice is to AVOID this company - they take your money, don't deliver and then don't answer queries and worst of all they still have my money!!!! fraudulent practices I have resorted to reviewing here in the hope that la redoute have the courtesy to reply and offer an explanation, as well as to warn others to avoid this dishonest company. I rate la redoute zero stars”

Helpful Report

Posted 6 years ago

“I ordered some bedroom furniture in December and 3 months later, I am still waiting for some of it. There was nothing to indicate that it would be out of stock at the time - had there been, I wouldn't have placed an order. I've chased multiple times and I was firstly told there was insufficient stock in the website (despite it still being available for sale online). Then I was told it had arrived in France but there were "IT issues" causing further delays. Customer services keep fobbing me off with the same, copied and pasted response and nobody seems to have a clue when my items may arrive. I has issues with the courier who delivered the rest of the order (Panther Logistics - avoid at all costs). Despite La Redoute's website saying that their couriers will text to arrange a convenient time for delivery, this does not occur. Panther text about 10pm the night before they intend to deliver. This gives you zero time to arrange leave from work/someone to wait in. They don't provide a phone number to reschedule deliveries and the "tracking link" which they send in their text messages doesn't let you track the order, let alone reschedule. I was hounded by a delivery driver who was trying to deliver despite me phoning customer services (having searched online for a number to no avail and replied to the automated text message in the hope that this would result in me receiving a number - it did). Panther's customer services didn't bother to tell him that I'd rescheduled so he kept phoning me to say that he was on his way and I kept asking him not to bother. He then turned up at 10pm in the evening, despite the cancellation, but told La Redoute that he has delivered at 7pm. Oh and Panther actually managed to lose my kingsized bed. They told me it would be delivered one day and they cancelled because they had lost it! All in all, an utterly useless combination. Avoid La Redoute furniture unless you want a load of agro.”

Helpful Report

Posted 6 years ago

“their product are great and delivery is fast”

Helpful Report

Posted 6 years ago

“I bought a black faux fur jacket from la redoute, at a discount price, and was extremely impressed with the quality. I had many compliments when I wore it to a recent christening. Many thanks.”

Helpful Report

Posted 6 years ago

“Been shopping here for ages now. The quality of the clothes is top notch and although you do pay a bit more for them, they are well worth the money.”

Helpful Report

Posted 6 years ago

“The worst company ever, please do not buy from them. Twice I made the mistake to purchase from them and on both occasions they messed it up. I was delivered a chair (matching a desk) only to be told (5 days after I received the chair) that the desk was discontinued. The 2nd episode was in early December 2017 when they delivered me a faulty rug (big stain on a pattern), after the return they sent me another rug but it was smaller. I have spent so much time on the phone with them, it is appalling. Simply stay away please.”

Helpful Report

Posted 6 years ago

“Ordered a jacket and it never arrived. I did get my money back but only after weeks long struggle with the company. Will not order again.”

Helpful Report

Posted 7 years ago

“They gave me more credit so I shopped around on the site, to then be told after 2 weeks that they've canceled my order due to late minimum payment which I'd already paid. Theyre french so expect rude service.”

Helpful Report

Posted 7 years ago

“Great value and selection of products. Had to return an item after Christmas, customer service were very helpful and informative. Simple process from start to finish.”

Helpful Report

Posted 7 years ago

“Great service, quality products.”

Helpful Report

Posted 7 years ago

“Order three items to be told 2days later that due to high demand there will be a delay its Christmas folks...4weeks later 2items arrived really not happy the dressing gown was such poor quality and was not the one I ordered .....I will never order for this firm again.”

Helpful Report

Posted 7 years ago

“Terrible customer service. No response to my emails, but I can ring them at 7p per minute, but face being on hold for over 10 minutes. All I wanted was clarification of when my order will be dispatched, but nobody matters with la Redoute. Keep coining it in on that complaints line! I feel like telling la Redoute to stick my order up their derrière. Lousy company, avoid at all costs.”

Helpful Report

Posted 7 years ago

“I ordered some really nice quality products in 40% discount on Nov 10 and when it came to checkout, I was informed that due to high demand there may be delays in delivery. I read some negative opinions earlier so I was a bit concerned that they may finally cancel my order but I decided to wait and see. On Nov 16 I got an email about delays again and on Nov 17 that my order is being prepared. About a week later I received my parcel, everything was there and nice quality as expected. I'd be completely happy if they gave me some more specific delivery dates.”

Helpful Report

Posted 7 years ago

La Redoute is rated 1.7 based on 253 reviews