La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.75

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 26th September 2024

Olena

La Redoute 3 star review on 24th August 2021

Peter Guertler

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clothes. Sizes can be a little erratic. Delivery a bit slow when using click and collect but excellent when having items delivered straight to home. Always offering special discounts which means clothes that aren’t in the high street are a little more reasonable”

Helpful Report

Posted 5 years ago

“Great service. No issue. Delivery in 7 days. Very nice customer service.”

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Posted 5 years ago

“I had an account with this company from 2002 untill 2014 i paid ppi as they sneaked it onto my statements every month. I paid 4 years worth of payments to them and they have only refunded 129.00 . They are a joke and very dishonest company.”

Helpful Report

Posted 5 years ago

“I have Not any trouble with LaRedoute in 2 years and some reviews here are extremely pathetic and childish. This is a mail order obviously drop shipping a lot of their goods, fact is they are good for returns, good for refund and good for delivery, I have my stuff delivered to a local Newsagent as I work a lot. Also, most of my stuff comes within a few days, however some stuff can take up to 14 days so if YOU have Zero patience then it’s not for you. Excellent service keep up the good work.”

Helpful Report

Posted 5 years ago

“It's a painful company to deal with. The system is awful and the same as the service. Bought a glass display case, and it arrived damaged. Asked for a replacement, but they asked me to buy another one and refund me the damaged one. So I did, the second one arrived damaged again. It took a lot of hassle to return both products, and they didn't refund the correct amount after all! I noticed that after almost a month and then asked them to refund me the difference. But then they refunded more than they should, after that, they sent me thousands of letters and emails to ask me to make the payment. I did try to log into my account but I can't find anywhere to make the payment. There is no way I should make an effort to go to the post office or call them to make payment for their mistakes! I keep receiving endless emails and letters. it was super annoying.”

Helpful Report

Posted 5 years ago

“no imagination that sometimes people can't collect items within the window allowed and need to extend it. Lesson learned. Won't be using the company again”

Helpful Report

Posted 5 years ago

“Put an order in on Saturday was delivered within 4 days, both items came together and both fit perfectly. No issues will be ordering again.”

Helpful Report

Posted 5 years ago

“Rubbish! Cannot hit their own delivery deadlines, and you cannot get through to them on the phone. Waste of time”

Helpful Report

Posted 5 years ago

“Do not order from this company the customer service is terrible. I also question the security of their online systems as I tried to make a purchase and then within hours a credit application was made in a different name (a female - no females here) using my address.”

Helpful Report

Posted 5 years ago

“Absolute nightmare shopping experience from start to finish. Delivery service is very slow and unreliable. Incorrectly sized orders sent out on each occasion (I'm 4 orders in and they still haven't got it right yet) 1 item arrived absolutely covered in animal hairs. Another had a very obvious stain down 1 trouser leg. Other items have been incorrectly sized on the labels or baged up in wrong packaging and so we're also the wrong sizes. Customer services had very long waits to actually speak to someone (30mins) staff were polite but couldn't do anything to help. Returning my entire order for a refund and won't be shopping with them again.”

Helpful Report

Posted 5 years ago

“The worst customer service ever she hanged the phone on me horrible people”

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Posted 5 years ago

“Worst customer service ever. First did an order which i asked to be delivered at my office. 1 months later I still havnt heard from them so send an email to know where is my order. They tell me its been cancelled because they cannot deliver to an office. I re ordered straight away to my home adress and been trying to know where is my order for a month without anyone responding. WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 5 years ago

“I posted a negative review recently concerning my recent order, only to find that a week later I received an email from you saying that my review was not within your guidelines and had been refused to be printed?! Why? If you're going to refuse negative reviews then there's no point having reviews at all if you're going to control them. What happened to democracy?”

Helpful Report

Posted 5 years ago

“Possibly the worst company I have the displeasure to deal with. I bought two stackable beds 6 weeks ago, unfortunately both beds were broken . I had to waste a full day to wait for the beds to be collected. In order to speed things up bought another two while waiting for the refund of the first order. When I received the second order both beds were again broken so I had which meant wasting another full day to wait for the collection. I bought another two bed in the mean time to speed the process up. In the next two only one was broken so another day wasted in my life. Finally today I have received the latest replacement which is broken I will have to waste another day for the collection which makes me furious. In total I have bought 6 beds and only one was not broken. This is absolutely ridiculous and I would it recommend this company to anyone.”

Helpful Report

Posted 5 years ago

“Having waited over a week for a large navy velvet bedspread RRP £135 to arrive, I opened the package only to find out La Redoute had sent a totally different smaller, cream and grey bedspread RRP £40 on their site. Initially I was disappointed but patient hoping that their customer service would be friendly, helpful and apologetic about the inconvenience and that they would do their best to put it right as any other online company would do. Well I was wrong! Standard 'sorry to hear about your experience' followed by return the parcel, wait for your refund and then order the item again. No exchange, no real acknowledgment of the fact this is THEIR fault, not mine. I work six days a week, full-time and now have to find time to take care of this return of something I had never even ordered. Judging by the reviews on here, I am not alone in either receiving the wrong item and then finding out that La Redoute 'customer service' consists of nothing more than parroting generic blanket apology statements, offering no explanation or compensation for the mistakes made on their part before inconveniencing their paying customers further. Working in retail myself, I've never known anything like it! I could never provide such a poor service to customers, especially if the mistake was my own. I wish I'd shopped elsewhere and will do in future.”

Helpful Report

Posted 5 years ago

“The worse costumer service E.V.E.R!”

Helpful Report

Posted 5 years ago

“Worst cusotmer sercvices I have even ecountered. Serously if they employed a group of chimpazes to do it the sevice would be much better. I have been wondering for a while if they actually employ people or they use robots as all they do is to parrot the same nonsense all the time. I put one star because there is no option to put none I genuinely think one star is too generous.”

Helpful Report

Posted 5 years ago

“My last order looks all right. I was waiting around 4 days so its normal time.”

Helpful Report

Posted 5 years ago

“689380840 Référence client: 689380840. Service de livraison déplorable et agressif. Service client incompétent et lent. Je ne commanderai plus jamais sur la redoute. Le livreur arrive avec une semaine de retard, Il ne parle pas Français (ou fait semblant), livre seulement un des trois colis (la table), il oubie le tapis et le canapé. Il demande à ma femme de signer un reçu qui dit "trois colis livrés", elle refuse, il s'énerve, elle refuse encore une fois et lui demande de partir. Ma femme me téléphone en pleure. Je téléphone à la redoute, très très énervé, le service client me promet de résoudre le problème et de nous dédomager. Personne ne m'a jamais recontacté, deux semaines plus tard, après 20 appels, la redoute a ouvert une enquête pour trouver le canapé disparu. L'enquête prendra un maximum de trois semaines et la suite est incertaine. On me dit: "cela dépendra des résultats de l'enquête du serice livraison monsieur, merci pour votre patience". Service incompétant, agressif, minable, sans respect. Je suis tellement énervé que j'ai pris contact avec un avocat.”

Helpful Report

Posted 5 years ago

“Bad experience with La redoute, and it is not the first time. First time, I ordered a rattin mirror and I received a Rug !!! Second time, I ordered a dress and I received a complete different dress, horrible dress. I called their customer service and they explained that I could apply for a refund, customer service agent was apologetic but explained the dress that I wanted was no longer in stock.. On the website i could see the dress in my size but the price was back to the original price 55 GBP instead of the reduced 16.50GBP price. It is only when I insisted that she could see the item in my size in her own system....I order ALL the time from Next, M&S, amazon, accessorize. I never once had an order problem with the order companies, the product ordered was the product received. What's wrong with your service La redoute, I will avoid from now...”

Helpful Report

Posted 5 years ago

La Redoute is rated 1.8 based on 249 reviews