La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.75

1.8 Rating 249 Reviews

17 %

of reviewers recommend La Redoute

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 26th September 2024

Olena

La Redoute 3 star review on 24th August 2021

Peter Guertler

La Redoute 5 star review on 11th August 2021

Lorraine Gilmour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT SERVICE”

Helpful Report

Posted 7 years ago

“Bought 2 pairs of fabulous trousers. Easy online ordering and free local pick up. Fast delivery to a choice of local shops.”

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Posted 7 years ago

“Prompt email communication”

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Posted 7 years ago

“excellent product, good company to deal with but lost a point for slow delivery which is surprising today when most deliveries are pretty prompt.”

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Posted 7 years ago

“Good range and customer service but glacial-paced delivery.”

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Posted 7 years ago

“They rocked my socks.”

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Posted 7 years ago

“Quality products at very reasonable prices, great customer service. Would definitely recommend!!! :-)”

Helpful Report

Posted 7 years ago

“I have ordered a dress from La Redoute. I tracked the item and it said it is on its way to the local shop. Then I checked it again, it said delays wait for 24 hours. After 4 days still the same message. So I contacted the customer care after 2 days no reply. I decided to phone them which is not free!!!! They told me they can't help me I have to wait for the email. I received an email later on saying they shared my email with the correct department. Then another email to say they are looking into it. I asked them to cancel and refund the payment... Still waiting!!!! Why shall I pay for something I haven't received. Why shall I wait for so long for an email and refund??? I think this is the worst company with the worst customer care! I will never use them again and advise you to use a reputable company who treats their customer with respect.”

Helpful Report

Posted 7 years ago

“I've been shopping with L Redoute since 2006, and they are excellent. The clothes are original, good quality, and the prices are affordable, with excellent discounts.”

Helpful Report

Posted 8 years ago

La Redoute is rated 1.8 based on 249 reviews