La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.74

1.7 Rating 253 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and super fast delivery - very impressed!”

Helpful Report

Posted 7 years ago

“Nightmare service. One order came and the sizes were ridiculously large. Trousers that should have been a size 10 absolutely drowned me - more like a 14, and if I want to change them for a smaller size (which I wouldn't have to if their sizing was correct) I have to pay the shipping. At around the same time, also ordered a separate order - two weeks later, it is still not here. Contacted customer service - apparently that is 'normal" but I really feel it is not normal for clothing when compared to anyone else and I also feel that if it is "normal" then it should state that on the site at the point of order which it does not. To add insult to injury, looking at the order online, they have now dispatched half of it. Not that it is here, but when it does arrive, I will still be waiting for the rest of it. They do nothing to help at all when you email them or call, just tell you it's normal. Totally unfair experience, inaccurate sized clothing, rubbish, arrogant customer service, and shambolic delivery to boot. Very upsetting, we've spent quite a bit of money with them, haven't had what we paid for and they do not care at all.”

Helpful Report

Posted 7 years ago

“Very good value for money and my granddaughter liked the fashion styles. They don't charge for delivery if you pick it up from a local shop, which I find easy to do, and more convenient because you don't have to wait in for the delivery.”

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Posted 7 years ago

“I found the lamp base I was looking for to go with my pooky lamp shade. Happy days.”

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Posted 7 years ago

“Easy to navigate and also easy to get through to the end”

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Posted 7 years ago

“EXCELLENT SERVICE”

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Posted 7 years ago

“Bought 2 pairs of fabulous trousers. Easy online ordering and free local pick up. Fast delivery to a choice of local shops.”

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Posted 7 years ago

“Prompt email communication”

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Posted 7 years ago

“excellent product, good company to deal with but lost a point for slow delivery which is surprising today when most deliveries are pretty prompt.”

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Posted 7 years ago

“Good range and customer service but glacial-paced delivery.”

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Posted 7 years ago

“They rocked my socks.”

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Posted 7 years ago

“Quality products at very reasonable prices, great customer service. Would definitely recommend!!! :-)”

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Posted 7 years ago

“I have ordered a dress from La Redoute. I tracked the item and it said it is on its way to the local shop. Then I checked it again, it said delays wait for 24 hours. After 4 days still the same message. So I contacted the customer care after 2 days no reply. I decided to phone them which is not free!!!! They told me they can't help me I have to wait for the email. I received an email later on saying they shared my email with the correct department. Then another email to say they are looking into it. I asked them to cancel and refund the payment... Still waiting!!!! Why shall I pay for something I haven't received. Why shall I wait for so long for an email and refund??? I think this is the worst company with the worst customer care! I will never use them again and advise you to use a reputable company who treats their customer with respect.”

Helpful Report

Posted 8 years ago

“I've been shopping with L Redoute since 2006, and they are excellent. The clothes are original, good quality, and the prices are affordable, with excellent discounts.”

Helpful Report

Posted 8 years ago

La Redoute is rated 1.7 based on 253 reviews