“I have ordered from LAAM and i am satisfied with the product quality. Customer service is really good, only they need to improve the shipping process or if there is any issue with the shipping they needs to inform customers by email.”
“Places order 2 months before wood and it still hasn’t come and Eid is in 2 days. Customer service is terrible. Do not order from here so many better option. First item got delayed and now shipping is taking over 14 days”
“Order was placed 30 days before eid ul fitar
Promised to deliver by 1st april shipped on april 4th via dhl express delivery. Delivery time as per DHL 15th april and no reply from Laam wasted money on ordering from them even a month before worst ever website to order customer service is pathetic dont trust.”
“I came across Laam about a year ago, but I just recently ordered from them. The clothes that I ordered came before Eid and turned out to be absolutely stunning! I will say that shipping is a bit pricey, but it’s definitely worth it. Especially where I live, you don’t really come across decent Pakistani clothes. They’re either out of style or just not Pakistani at all. So, it’s nice to have a trustworthy website to order your clothes from. Additionally, shipping does vary, depending on what you’re ordering. Mine took approximately 2 weeks. I definitely recommend Laam to anyone looking for trendy Pakistani clothing, and I will be ordering from here again!!”
“Love love the dresses. I got my order on time before Eid. Perfect fit well made. 10 on 10 for a customer service and also for clothes. I will definitely purchase it again. As a matter of fact this is my fourth time purchasing...”
“I write the below email and no response. I called their customer service number but no response. When they sent their product overseas, they don't inspect. I received my product which look like used product and very poor quality of stitching.
Dear Laam Customer Service,
I am writing to request a return and full refund for a recently purchased dress (order number: #: 1110253). Unfortunately, upon receiving the dress, I discovered it was damaged.
The stitching quality is poor, and decorative motis are falling off or missing in several places. It is concerning that the product was not inspected before being shipped. Some pictures of the cloths are attached as well. i need to take at least 20 pictures to show the full condition of the dress. Its not ironed and also looks like a used product.
Given the Australian Consumer Law, I believe I am entitled to a full refund, including any shipping costs incurred.
I have attempted to contact you regarding this issue through several channels, including phone calls and WhatsApp messages, but have not received a response.
Therefore, I am formally requesting a return shipment label and a full refund for the dress, including shipping costs. For your reference, I have attached screenshots of the dress's condition, as well as documentation of my attempts to contact you.
Thank you for your time and attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
XXXXX”
