Lakeland have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their delivery.
“
I bought a sage juicer from Lakeland so delighted with sage juicer quality is excellent beautifully made wasn’t disappointed it does a great job happy with the price,customer service couldn’t praise them enough so helpful will definitely be visiting Lakeland again great service
”
- Laura Watson
“
Ordered a cuisinart ice cream machine for a bit of fun with my daughter whilst other one away, so went for next day delivery.
”
- L Finch
“
Their delivery company is beyond awful and Lakeland have - so far - not followed up my non-delivery with any degree of effectiveness.
”
- Anonymous
“
Delivery was slower than most firms.
”
- Mrs S Turner
“
I would like to thank Lakeland Customer Services (Kay) and Lakeland Norwich (Joyce, Vanda and the lady on the till) for helping me with my last couple of heavy purchases. Your customer service and the way you treat your customers is excellent. Thank you for helping me with the bulky packages, and for being genuine, decent people. It was much appreciated and you are a credit to Lakeland.
”
- Woods
“
I bought a sage juicer from Lakeland so delighted with sage juicer quality is excellent beautifully made wasn’t disappointed it does a great job happy with the price,customer service couldn’t praise them enough so helpful will definitely be visiting Lakeland again great service
”
- Laura Watson
“
High Street shop, Northallerton.
Excellent selection & service last week, as always.
”
- Kathryn D