Lance James the Jewellers Reviews

Name: Lance James the Jewellers
Address: Lance James The Jewellers, PO Box 13373, Chelmsford, Essex
Rating: 4.84

4.8 Rating 173 Reviews

96 %

of reviewers recommend Lance James the Jewellers

4.8

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

Location:

Lance James The Jewellers,
PO Box 13373,
Chelmsford
Essex
CM1 9LX

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Lance James the Jewellers 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really amazing service! Quick, efficient and great quality. With everything happening in the world at the moment, we weren't able to have our fingers sizes.. so we used the ring sizing service, which made life much easier. I got an engraving done on my husband's band and it looks so beautiful. I can't wait to give it to him!”

Helpful Report

Posted 4 years ago

“Kind and helpful contact, quick transaction, beautiful necklace.”

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Posted 4 years ago

“Beautiful product, just what I wanted. It was well made, well presented and packaged. Packaging was of a high standard suitable for making the gift special. Prompt service. I would certainly recommend your company and buy from you again. Thank you so much.”

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Posted 4 years ago

“Ring is gorgeous and the postage was so fast. Was packed really nicely too, thank you so much :)”

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Posted 4 years ago

“Was really informative of availability of stock. Product arrived really quickly and perfect Christmas present for my mum. Thank you”

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Posted 4 years ago

“Fantastic service. My ordered arrived quickly and well packed. Attention to detail was also amazing with the packaging being as good as you would get in the shop. The items are a presents which I know will be happily received.”

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Posted 4 years ago

“Hi. The necklace was perfect. It was packaged perfectly, and delivered on time.”

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Posted 4 years ago

“Excellent customer service, quick email response to any questions & items packaged beautifully delivered promptly Would highly reccommend”

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Posted 4 years ago

“Excellent products excellent service Did exactly what they said they would and in fact delivered slightly ahead of promised date Would definitely recommend”

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Posted 4 years ago

“The divinity ring was on my daughters xmas wish list. It came beautifully wrapped with a gift bag included, & a bonus of 10% off plus free delivery. I'm sure she will love it!”

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Posted 4 years ago

“Me and my husband to be were please to find a jeweller that stocked z+ sizes in such a wide range of styles that he could choose from. The customer service I received from Lance James through out the process of my order was amazing. I was kept up to date with my order from when I placed my order until I received my product. Any questions I had were quickly answered and the product I received definitely met expectations.”

Helpful Report

Posted 4 years ago

“We stumbled on Lance James entirely by accident, when looking for a piece of jewellery for my wife’s 50th Birthday. The shop is a nice looking one, in a nice part of Chelmsford city centre, by the River Chelmer. We were met by Anna, who we later discovered, was one of the owners. Her customer service was friendly and professional, but not pushy! This is a rare find these days. Some minutes later we had purchased a nice piece and also given her 3 more orders with work on existing rings. The work was carried out beautifully and for a fair price. We are now hooked on this place and will be regular customers. They also do a bespoke service for wedding rings etc. I can’t recommend it enough. Incidentally, we had already gone into every other jewellers in Chelmsford city centre (according to Google Maps) before this so I am qualified to call Lance James, ‘The Best Jewellers in Chelmsford’ and by a ‘country mile.’ Rob and Clare Jupp, Herongate, Essex.”

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Posted 4 years ago

“We really can't praise this Company enough. We visited the store back in September looking for a diamond necklace for my wife for her 50th Birthday. We met one of the owners, Anna. The service we have received has been exceptional, so much so that we have subsequently ordered other pieces from them. Lovely shop, opposite the River Chelmer in Chelmsford but the showstopper is the service you get. I'm frustrated that I can only leave 5 stars as they are worth so much more. Rob Jupp, Herongate, Essex.”

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Posted 4 years ago

“I’m in love with my new ring! Aquamarine marquise.”

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Posted 4 years ago

“Lance James are an amazing family run business and I couldn't fault their fantastic service. They made me feel very special which is something I always find important being a customer. I have come back many times since as their gift ideas and so unusual and beautiful. A big thanks to Antony who is a fantastic goldsmith.”

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Posted 4 years ago

“Thank you for great service”

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Posted 4 years ago

“Outstanding customer service both online and in the Chelmsford store. I purchased some beautiful pieces of jewellery and will definitely return and recommend to others.”

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Posted 4 years ago

“I had such an amazing transaction with Lance James and would highly recommend them to anyone. Went over and above without hesitation to help and source the item and engrave it. In particular Jill deserves enormous credit. The company should be very proud of her and her handling of a very delicate topic, thank you so much. Best wishes to you all.”

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Posted 4 years ago

“I have been buying items from Lance James since 2009. We went in to look at wedding rings and Antony helped regards an idea and design I wanted for my wife’s ring. They did a beautiful job and I love looking at that ring even now. I have been buying items on a regular basis ever since. They’re extremely friendly, helpful, professional and have become my trusted ‘go to’ jewellers. I have just purchased my first on-line item and their quality service continued, with prompt postage (despite our troubled times) and great communication. The delivery even had a hand written note in there and its these small things that maintain the personal service feeling I always get when buying from them. Great items, great quality, great service, great people. Yes you got it........they are recommended and I will obviously be continuing my custom with them. Thank you for everything over the last ten years.”

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Posted 4 years ago

“Excellent service, communication, and quality. Very good company to buy from and would definitely recommend.”

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Posted 4 years ago

Lance James the Jewellers is rated 4.8 based on 173 reviews