Lance James the Jewellers Reviews

Name: Lance James the Jewellers
Address: Lance James The Jewellers, PO Box 13373, Chelmsford, Essex
Rating: 4.84

4.8 Rating 173 Reviews

96 %

of reviewers recommend Lance James the Jewellers

4.8

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

Location:

Lance James The Jewellers,
PO Box 13373,
Chelmsford
Essex
CM1 9LX

Write Your review

Tell us how Lance James the Jewellers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lance James the Jewellers 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“by turning my gem ???? stone into this beautiful ring. Thank you Amy and Claire”

Helpful Report

Posted 7 years ago

“Many thanks to Claire for an excellent service on sending me a Nicole Barr necklace, I would certainly recommend Lance James.”

Helpful Report

Posted 7 years ago

“Just got my beautiful Furrer Jacot diamond ring I am over the moon it is just stunning. The staff are so helpful and pleasant and nothing is too much trouble for them. No other jewellers come close to the service and smile you get from these guys. It's the only jewellers I would recommend to my friends xx”

Helpful Report

Posted 7 years ago

“Absolutely in LOVE with my Fiance's Carbon Fibre and Palladum wedding band. Beautifully hand crafted and the service I received was great. Updates on the rings progress and dispatch info. Amy was friendly and helpful. Thank you! X”

Helpful Report

Posted 7 years ago

“Went to the Chelmsford store on Friday and received fantastic customer service! The rings are beautiful and my fiancé found his wedding ring. Can't wait to go back to pick it up!! I can highly recommend this jewellers!”

Helpful Report

Posted 7 years ago

“My fiance and I came here to pick our wedding rings, where we were served by Ana and Lance himself. They were very friendly and professional throughout, making the process of choosing our rings so easy and straightforward. We found that there was no sales pressure at all, Lance and Anthony are simply jewelcrafters looking to find people their ideal ring. Thank you so much for all your kind help.”

Helpful Report

Posted 7 years ago

“So impressed with the service received from Lance James. My fiancé had his heart set on a ring that we seen online but where gutted when we saw they didn't stock It in his size. I emailed them and within minutes they had popped size onto the site. We also received a discount code and was sent a ring sizing kit to ensure it fitted him perfect. The ring has now arrived and it is lovely. Can't wait to see him wearing it everyday once we are married. Thank you from Rebecca & Kieran!”

Helpful Report

Posted 7 years ago

“We attended the wedding ring event today. Walked away with his and hers rings for a brilliant price and what we both wanted. Antony who served us was awesome and guided us on exactly what we needed. Look forward to seeing the finished articles now”

Helpful Report

Posted 7 years ago

“We attended the wedding ring event today. Walked away with his and hers rings for a brilliant price and we r both so happy with them exactly what we wanted. Amy was brilliant so lovely n friendly. Everyone was so good with our little girl kept her entertained while we was sorting the ring the man on the door was dancing with her and the staff played hide and seek. We got cuff links and a gorgeous bracelet. Can't wait to get our ring in a few weeks. Thank you so much x”

Helpful Report

Posted 7 years ago

“Have used Lance James to resize, re shank and clean my antique engagement ring, as well as using family gold to create both my wedding band and my husbands - both custom made and exactly how we had imagined and wanted. Wonderful service and excellent results every time - we continue to use Lance James with confidence!”

Helpful Report

Posted 7 years ago

“Lance James come with a very high recommendation from me. I have purchased many things from you over the years, gifts and personal. I have always been happy with everything! I've had jewellery re-sized and been over the moon with it! I've been served by many staff at lance James and they have all been very polite and helpful! I also love my new Scarlett bracelet too! Will always be back for more!! Thank you x”

Helpful Report

Posted 7 years ago

“Lovely personal service, we attending the spring wedding event yesterday and ordered our wedding rings - exciting times! Such a lovely choice and free gifts too!”

Helpful Report

Posted 7 years ago

“My fiancé and I came to the wedding ring event in Ipswich. We were so pleased to meet Lance himself and the personal service we received was outstanding. Both Lance and Anthony sat down with us individually and worked out our personal wants and needs for our rings and I'm glad to say we left with two beautiful rings perfectly matched to each of us that we will treasure every day for the rest of our lives! Thank you so much. I can't wait for our wedding so we can start wearing them!!”

Helpful Report

Posted 7 years ago

“I am so happy with the repair on my nans engagement ring which is very sentimental to me. The claws have been re-tipped, the diamond reset and cleaned and polished to an amazing standard. I am so happy with it and I can't stop staring at it! Thanks ever so much for your hard work, I am absolutely amazed by it! I wouldn't go anywhere else after seeing this repair. Thanks again”

Helpful Report

Posted 7 years ago

“Customer service second to none! They literally couldn't have done more to help me try and get exactly the product I was looking for, including designing bespoke pieces. On top of this, they have an excellent range of beautiful and very weel priced products.....can't go wrong!”

Helpful Report

Posted 7 years ago

“We got our daughter the pink sapphire studs as a graduation present . She was thrilled with them.”

Helpful Report

Posted 8 years ago

“I have just received my nans engagement ring back from you, which has been repaired, it is very sentimental and had been broken for a long time. The claws needed re-tipping and the whole diamond needed re-setting. The ring has even been cleaned and polished to an amazing standard, I am so so happy, it looks amazing and I can't stop staring at it! Thank you so much”

Helpful Report

Posted 8 years ago

“Excellent service and repair to a lost diamond in a ring. All the staff were lovely from the first phone call to collecting my mended item. Thank you so much.”

Helpful Report

Posted 8 years ago

“I would really like to thank Lance James in Barrack Square, Chelmsford for the wonderful job they have made in engraving the silver rings of my bagpipes with a beautiful rope type Celtic design. Whilst I did find a design myself, it was not suitable for use due to insufficient accuracy of the resolution so they helped me to find something very similar & altered it to make it to my liking. Within the design I also wanted to incorporate an inscription & they have achieved this for me too to make the rings very special & personal for me. I have to say, the care & customer service I received from the shop staff was second to none including emails regarding alteration in the design to my personal requirements & the workmanship of the engraving was superb. Having spent time trying to find an engraver who would be willing & able to engrave such unusual items as bagpipe rings, I am so glad that I took the plunge with Lance James as they have not disappointed in any way & I would have no hesitation in recommending them to anyone who might be looking for an engraver who would give a high quality of service & workmanship. Thank you. Robert Adam”

Helpful Report

Posted 8 years ago

“I have just received my order from lance james the jewellers. So impressed with how it arrived! Loved the quirky thank you note! Will be back to order again soon xx”

Helpful Report

Posted 8 years ago

Lance James the Jewellers is rated 4.8 based on 173 reviews