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Lands' End Reviews

2.7 Rating 107 Reviews
39 %
of reviewers recommend Lands' End
Company Reviews Questions Metrics
2.7
Based on 107 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Meg Haver
Unverified Reviewer
“Fabulous range of clothes and shoes. Great bargains in the clearance sales and really user friendly website. All topped off with fast delivery and easy returns.”
Helpful Report
Posted 7 years ago
Corinne Botten
Unverified Reviewer
“Great nightwear for colder nights . Lovely grey cords for walking the dog”
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Posted 7 years ago
Sheila McMichael
Unverified Reviewer
“I bought pyjamas which I could not find elsewhere.”
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Posted 7 years ago
Judith Gay
Unverified Reviewer
“They offer quality and value. Customer service and speed of delivery and returns is good, the paperwork is minimal and straightforward. As with everywhere, there are more synthetics on offer these days, but there's still a good choice of natural fibres to be had. Their cotton basics are unbeatable. I hate buying shoes online, but I've ended up with many pairs of LE flat summer sandals which just last and last, and attract comment. They are often jaunty, with just enough style to last a few seasons. Last summer I was even complimented by a group of passing teenage girls while sporting a toe post/pony skin style combo from a few seasons back!! The mens' polo shirts are good too. They did go through a phase a couple of seasons ago of making them longer just at the back, maybe they thought that was trendy, a rather silly fad which fortunately has now passed. They used to be our go-to for business shirts, but then made them all with button down collars so we went elsewhere. I know that's changed now, but we're happy with our new supplier and are unlikely to return. I've been pleased with mens' and womens' coats and jackets in the past, but feel this year's offering is a little more limited. As with all retailers, the dresses are never long enough for me, which is a pity. I hope they start doing what other sellers do, and offer a few styles at least in a longer length. Same with tops, often just too short to look good on me. I haven't had much success with the jeans - always too loose and low on the waist for me. Husband did buy a pair of their chinos, but the legs are just too wide.”
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Posted 7 years ago
Anonymous
Unverified Reviewer
“Fast delivery. Quality clothing and reasonably priced in sale.”
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Posted 7 years ago
Anonymous
Unverified Reviewer
“I am a casual dresser and sometimes do wear a dress and Landsend has what I look for. The clothes are well made and good material.”
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Posted 7 years ago
Ann Barnes
Unverified Reviewer
“Products are fairly priced.”
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Posted 7 years ago
Anonymous
Unverified Reviewer
“Good service”
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Posted 7 years ago
Rosemary Brough
Unverified Reviewer
“Over the years, I have had so many men's, women's, children's lovely, well-made and quality clothes from Landsend...coats - pea coats, squall coats; trousers...cords, crops, capris; sweaters and cardigans, fleeces, polo shirts, T-shirts, hats, scarves, mitts, nightwear, slippers, shoes. ( I daresay all this can be checked on Landsend's records !) Their service, which is reliable and fast, is described as ' second-to-none', and that is true. Landsend is the company I buy clothes from the most.”
Helpful Report
Posted 7 years ago
Lands' End is rated 2.7 based on 107 reviews
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