Lands' End Reviews

Name: Lands' End
Rating: 2.68

2.7 Rating 113 Reviews

39 %

of reviewers recommend Lands' End

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Metrics

2.7

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for an outdoor jacket with Landsend UK. It's a seasonal item on sale and I like the quality and, additionally, the bargain. The company used Royal Mail to deliver the parcel to international customers, which may take up to 14 days (I placed the order confirmation on 21st February but I only received the item today 7th March). Because Royal Mail does not provide tracking number, I had no way to track the delivery en route. Perhaps Landsend would provide such info to ease the mind of their customers?”

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Posted 7 years ago

“They give such excellent service”

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Posted 7 years ago

“Excellent customer services and great products.”

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Posted 7 years ago

“excellent range of plus size clothing for women, excellent customer care and returns service”

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Posted 7 years ago

“Range of products, both for casual and dressy occasions. Delivery service deserves an award for friendliness.”

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Posted 7 years ago

“Fantastic. Customer service”

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Posted 7 years ago

“So very efficient, and everything is of excellent quality. Pricing is representative of the standard of workmanship and materials.”

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Posted 7 years ago

“Items are easy to order, delivery is prompt and returns are either replaced or credited within a few days”

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Posted 7 years ago

“very prompt Service and delivery”

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Posted 7 years ago

“Efficient service and high quality merchandise. Thank you”

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Posted 7 years ago

“Fabulous range of clothes and shoes. Great bargains in the clearance sales and really user friendly website. All topped off with fast delivery and easy returns.”

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Posted 7 years ago

“Fast delivery. Quality clothing and reasonably priced in sale.”

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Posted 7 years ago

“I am a casual dresser and sometimes do wear a dress and Landsend has what I look for. The clothes are well made and good material.”

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Posted 7 years ago

“Over the years, I have had so many men's, women's, children's lovely, well-made and quality clothes from Landsend...coats - pea coats, squall coats; trousers...cords, crops, capris; sweaters and cardigans, fleeces, polo shirts, T-shirts, hats, scarves, mitts, nightwear, slippers, shoes. ( I daresay all this can be checked on Landsend's records !) Their service, which is reliable and fast, is described as ' second-to-none', and that is true. Landsend is the company I buy clothes from the most.”

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Posted 7 years ago

Lands' End is rated 2.7 based on 113 reviews