Lands' End Reviews

“ Customer service was unable to correct the credit card issue, claiming they did not have access to that information. ”

“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”

“ Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again. ”

“ The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. ”

“ I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party. ”

“ I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible. ”

“ Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER! ”

“ Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic! ”

“ Their customer service is legitimately like robots working off a script and very polite, but absolutely useless/unhelpful. ”

“ Customer service stated that cannot accept returns or correct the error because the shirts are monogrammed, “even if it is their mistake”. ”