“This service deserves no stars. This is at least the tenth time this year a package they supposedly delivered to me was lost or never delivered. I find that if you get an email from them saying a package was to be delivered on a prior day, you’re screwed. If two or more days have passed your package is history. It seems they can only do so many packages in a day, so if your package was supposed to be delivered two days ago. Forget it. It’s gone.”
“I ordered items from Nordstrom - 3 of which were to be delivered by LaserShip. All shipping notifications say the items have been delivered and I have not received anything.”
“A package was delivered on the porch around 9:00 at night.
The driver put the package at the front of the porch where it wasn't protected from the rain and the contents were destroyed.
We contacted the company and all they were concerned about is the package was delivered. They didn't care that the driver had put it where it could get wet.
Other companies that we've had deliver boxes will put it up towards the door where the overhang were protected from getting wet or they'll put it in a plastic bag..
The worst part of this is how the company reacts to it. They do not care that your package was ruined.
I encourage other companies not to use this company to deliver your products because of the poor delivery service and the way they take care of the end user.”
“A package that showed an expected delivery date to my home of 9/20/23 arrived at the Romulus, MI facility (15 minutes from my house) on 9/20 at 2:00am.
I have still not received it.
Today is 10/3.
I had been in communication with Lasership the week of 9/25.
I was told by them that my package was lost and received a refund from the store.
Then, on 10/1, I received an email from Nordstrom that my package had been delivered. The tracking number on Lasership's site also indicated the package was delivered on 10/1.
I never received it.
I contacted Lasership on 10/2. They said they'd investigate.
I received another email on 10/2 from the store, indicating that the package had been delivered and I would be charged for the item.
I have still not received the package and I no longer need it (the event I wanted it for already happened).
So now, I am left dealing with both Lasership and Nordstrom to try and figure out what is going on to ensure I am not charged for a dress I never received. Lasership's AI customer support via text is a pain in the butt.
They seem extremely disorganized.
I would never knowingly ship with them.
I only contacted Lasership on my own because the Nordstrom rep I was chatting with online kept told me she couldn't do anything until 10/3, which was after the date I needed the dress that was supposed to arrive by 9/23 when orders (expected delivery date, per tracking number was moved up to 9/20).
Very frustrating experience - all due to Lasership, whose location in 15 minutes from my house, who received the item at their factility at 2:00am the day it was expected to be delivered to my house. 13 days later, still no package, they told me it was lost, but at the same time are indicating that it's been delivered.
Tracking Number: 1LS72955992Y3LA”
“Lasership delivered my package to a neighbor' yard near their storage building. My house number is clearly displayed on the front of my house. My neighbor found the package a week later and brought to me.
Lasership sucks.”
“If I could give negative stars, I would.
0 of 3 packages were delivered. 2 were marked delivered, but I have cameras, and they were not. One was marked undeliverable, without any delivery attempt.
AVOID THIS SHIPPING OPTION AT ALL COST. This cannot be a legitimate company. I am baffled that Free People uses this "company".”
“Ordered from fashion nova and they ship through these people. Ordered 2 separate orders a day apart. Said they delivered 11:55 a.m with one package and came again at 2 p.m with second package. They lied. Was waiting neither package. They refuse to give me my money back and word up. Never order anything online without PayPal. I was in 77.00 dollars. Paypal got me my money back. Love fashion nova, but they know lazership stealing these packages. Found an article on a guy who used to work for lazership, say packages just disappear. I also talking to better business bureau, i dont think they can help, but anyway paypal have buyer protection. Never order anything online without them. Spread the word.”
“Lazership had lost 2 packages that were to be delivered on two separate days . I have contacted their website to ask for someone to contact me , I have sent emails , I have tried to use their Bot without so much as even 1 response from them . Temu has already issued a $5 per order for late delivery and on 9/12/23 if my packages are not delivered will issue a full refund . Lazership has delivered 2 other packages since they lost my other orders and has 3 more with delivery dates on the tracking app but still has not even acknowledged they lost over $300 in merchandise . I will not be ordering from Temu if Lazership /Ontrac will be delivering . Lazership/Ontrac has changed the delivery date of the lost packages from 9/9/23 and 9/10/23 to there have been no updates for delivery in 5 days. Still they have not even replied to any of my messages. I have them 1 Star because I can't find a lower choice.”
“This is third time I have had a problem. I will never order anything from nordstrom rack again.
I get FedEx and ups packages all the time never a problem.
Lazer Ship is the worst ever.”
“I'm working from home all day and awaiting a particular package from Amazon. Lasership is the shipping company that is handling this delivery and for the past three days at the end of the delivery window i get a message of "Attempted Delivery" which is clearly not true because as i said i'm at home all day and keeping an eye and ear out for deliveries. No one attempted to deliver anything. This shippping company is terrible.”
“We added a phone number for a reason please call us it urgent that we get the package we ordered on time. I have not received my birthday outfit that said delivery.”
“They keep losing my packages! Every day they need to update my address that has not changed since I’ve been ordering. I am so disgusted with them and you can’t get through to a live agent any longer.”
“Lasership left my package at the wrong door .. I don’t recognize this door .. in the picture it does not show the number of the door .. this is a complex with 9
Buildings.. I lose my money and it’s not right.. this is not my first issue with Lasership. Customers paid for their purchase not to be left on a door especially not yours .. if you can’t trained the employees the right protocol then Lasership need to be out of business”
“I have had multiple deliveries delivered to the wrong house. They even send a picture! When you contact them they insist they delivered it correctly-it’s like arguing with a 5 year old! One time I got my package because the person it was delivered to was nice enough to bring my package but the others had to be re-sent. I will not use a company that uses them again.”
“I just had this same problem with this horrible service. They say they attempted delivery which is not true because I've been sitting here looking out since this morning and NO one has been at this building. Have you sitting all day waiting for your package cause they say it's out for delivery then several hours later they talking about "Delivery Attempt". That's a LIE. I can see if someone was to come to the door. They Don't ring your doorbell so this is why I sit and watch out. This is the worse delivery service ever, not reliable.”
“My sister's package arrived a month late. It arrived with tire skid marks like it was ran over by a truck. Package was taped up like it was opened. The item came broken. I've heard nothing but bad things about LaserShip, I've seen videos about LaserShip doing things such as stealing packages, delivering them to the incorrect address, throwing them, opening them on the porch, taking a delivery confirmation photo then stealing them, running them over and more. LaserShip is not to trust. I have 3 packages coming with LaserShip and if anything is wrong with the packages I'm leaving another bad review. This company needs to be shut down, for real.”
