Hi Kaylee! Thank you so much for your amazing 5-star review! 🌟 We’re absolutely thrilled to hear that you’re loving all things Lashbox LA, especially the Alchemist and our 0.03 Cashmere lashes! Your enthusiasm truly inspires us, and we can’t wait to keep bringing you the best! 💖 See you soon at Lashbox LA!
Hi Chelsea! Thank you so much for your incredible 5-star review! 🌟 We’re thrilled to hear that Lashbox LA is your favorite lash brand! Your support means the world to us, and we can't wait to continue providing you with amazing products that elevate your lash game! 💖 See you soon at Lashbox LA!
“LashBoxLA always is my go to product! They have solved every problem I have ever had in my lash life! The products are quality, and they also look so pretty in my lash room!”
Hi Aubre! Thank you so much for your fantastic 5-star review! 🌟 We’re over the moon to hear that LashBoxLA has been your go-to solution for all your lash needs! Your love for our quality products and their beauty in your lash room warms our hearts. 💖 We’re excited to continue providing you with the best! Can’t wait to see you again at Lashbox LA!
Hi Millie! Thank you for your fabulous 5-star review! 🌟 We’re so excited to hear that our Royal Sable lashes are making you feel like the ultimate queen! Your enthusiasm means everything to us, and we can’t wait to keep you stocked with all the best lashes! 💖 See you soon at Lashbox LA!
Hi Nichole! Thank you for your amazing 5-star review! 🌸 We’re so glad to hear that you love our Flower Power lashes and that they’re perfect for pinchers! Your kind words about the quality and color mean so much to us. We're here to keep you happy with all your lash needs! 💖 Can’t wait to see you again at Lashbox LA!
Hi Kelly! Thank you for your adorable 5-star review! 🌟 We’re thrilled to hear that you love our packaging and consider us your favorite brand! Your support makes all the hard work worth it, and we can’t wait to keep bringing you products that make you smile! 💖 See you again soon at Lashbox LA!
“I consider this brand to be high quality and high performing. Everything from the primers, lashes, adhesive, tweezers, and bond works hand in hand making our lashing life easier. I don’t need to source products from different places, lashbox has everything I need.”
Hi Jinley! Thank you for your fantastic review! 🌟 We're delighted to hear that you find our products high quality and high performing! It means so much to us that everything from primers to adhesives is making your lashing experience easier. We're thrilled to be your one-stop shop for all your lashing needs! 💖 We appreciate your support and can’t wait to see you again soon at Lashbox LA!
“i made a $200+ purchase and only recieved 4 items that took 2 WEEKS to get to my house, costumer service rep Jazmine SUCKS. shes was not friendly nor compassionate over the matter, instead she wanted to give me 1000 reasons why its not LASHBOXLA's fault and basically its my problem because they 'delivered' my package on time. which was far from the truth. i have done trainings and spent $1000s with this company who cleary doesnt know how to take responsibility or acknowledgement, for these reasons i will no longer be shopping with lashbox la. and i will never recommend them to anyone. POOR SERVICE. and not to mention theyre impossible to get a hold of. just the worst experience ever. i had to demand my items overnight or a full refund, which jazmine instead of just keeping it professional decided to give yet ANOTHER reason why its not their fault. what a horrible representation of this company. DO BETTER !”
Hi Abbie,
Thank you for your feedback! I hope you are doing well. I had the pleasure of assisting you with your order and sincerely apologize if I did not meet your expectations. It is never our intention to cause such disappointment, especially after you have invested so much in our company.
I understand your frustration regarding the delivery timeframe. As you selected free shipping, the delivery fell within the estimated 7-10 business days. While you mentioned FedEx informed you the order was lost, our investigation revealed the order was in transit with a complete scan history.
Regarding the missing items, our warehouse team confirmed that all items were successfully scanned during packing, each verified by its UPC code to ensure accuracy.
Despite this, I wanted to address your concerns and offered a complimentary overnight package for the items you reported missing.
We appreciate your feedback, and while I understand you may feel disheartened, I hope you might consider giving us another chance in the future!
Hi April! Thank you for your awesome 5-star review! 🌟 We're so happy to hear that you love the small brush for your bottom lashes! It really does make a difference, doesn’t it? Your support means the world to us, and we’re thrilled to have you as part of the Lashbox LA family! 💖 Can’t wait to see you again soon!
Hi Lisa! Thank you for your wonderful 4-star review! 🌟 We’re so glad to hear that you love the Alchemist lash glue and primer! We understand that shipping costs can be a concern, and we truly appreciate your feedback. Your support means so much to us, and we hope to continue serving you with our products in the future! 💖 Can’t wait to see you back at Lashbox LA soon!
Hi Natalie! Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that our customer service has impressed you! Your satisfaction is our top priority, and we're always here to help with anything you need. We're lucky to have you in the Lashbox LA family! 💖 Looking forward to serving you again soon!
Hi Adianes! Thank you so much for the glowing 5-star review! 🌸 We're thrilled to hear that you loved the Flower Power lashes! Your support means everything to us, and we can't wait for you to try more of our fabulous products! ✨ We’re so glad to have you in the Lashbox LA family! 🫶🏽 Keep shining!
Hi Diana! Thank you for the wonderful review! We're so glad you think our product is fantastic! We appreciate your feedback about the shipping charges, and we’re always looking for ways to improve. Your support means a lot to us, and we hope to continue providing you with exceptional products! 💖 Thanks for being part of the Lashbox LA family! 💖
“I was super excited to use the Alchemist glue on my third day using it and nothing comes out. Its practically new and it already has glue stuck inside. I burp my glue before closing them it should have not done this.”
Hi Yadira! Thank you for reaching out and sharing your experience with the Alchemist glue. I'm really sorry to hear that you're having issues, especially after such a short time. It's important to us that our customers have a smooth experience, and we understand how frustrating this situation can be.
We appreciate your practice of burping the glue before closing, as that can help maintain its quality. We're committed to investigating this issue further to improve our products. Your feedback is crucial, and we want to make sure we address any issues you may have. I see that we have emailed you earlier this morning hoping to trouble shoot the issue. Thank you again for your input!
“I’ve been lashing for 8 years and have tried so many different brands…. NONE have matched up to Lashbox LA’s quality and consistency. I love Lashbox for life and I willll never stray”
Hi Tong! Wow, thank you for the incredible 5-star review! We're beyond thrilled to hear that you've found our quality and consistency unmatched after 8 years in the industry. Your loyalty means the world to us, and we’re so happy to have you as a part of the Lashbox LA family! Here’s to many more years of fabulous lashing together! 💖 Can’t wait to continue serving you! 💖
Hi Gina! Thank you so much for the fabulous review! We're absolutely thrilled to hear that you're obsessed with the Spike Styler! Your enthusiasm makes us so happy, and we can't wait for you to explore even more of our amazing products. Thanks for being a part of the Lashbox LA family! 💖 Keep rocking those lashes! 💖
Hi Amelia! Thank you so much for the amazing review! 🩵 We’re absolutely thrilled that you think our lash products are the best ever! Your support means everything to us, and we can't wait to keep bringing you the fabulous lashes you love. Thanks for being part of the Lashbox LA family! 🩵 Keep shining! 🩵
“LashBox LA is the best out there. Their products are absolutely the best! I am obsessed with their new flower power lashes! They have helped with my speed and made lashing fun again. Can’t forget the newest product the spike styler! This is going to make sets fun and get creative with them.”
Hi Jacqueline! Thank you so much for your fantastic 5-star review! 🌸 We're absolutely thrilled to hear that you're obsessed with our Flower Power lashes and that they've made lashing fun again! The Spike Styler is definitely a game changer, and we can’t wait to see how creative you get with your sets! Your passion for our products inspires us every day. Welcome to the Lashbox LA family! 💖 Keep shining bright!
Hi Ashlee! Thank you so much for the amazing 5-star review! 💖 We're overjoyed to hear that our products have made such a positive impact on your lashing journey! Your support means everything to us, and we can't wait to see how much more you'll love our collection. Welcome to the Lashbox LA family! ✨ Keep shining bright!
“I love Lashbox LA! I’ve been with them since the start of my career since my own lash artists would use their products on me and they felt/looked amazing!”
Hi Jacquelyn! Thank you so much for your amazing 5-star review! 🌟 We're absolutely delighted to hear that you’ve been with us since the early days of your career and that our products have made such a positive impact on your lash journey. Your support means everything to us! We're so glad to have you as part of the Lashbox LA family, and we can't wait to continue providing you with fabulous products! 💖 Keep shining bright!
