“I love your customer service, Jazmine is amazing! I don’t know if she is assigned to my account or I am just lucky to have her help me every time, but it’s a pleasure to communicate with her!
If you are thinking about giving her a bonus, don’t hesitate, she deserves it!”
“I ordered some tweezers and other things like the new Alchemist glue. When i received the package the glue was missing. But Lashbox LA did everything possible to send the missing glue as fast as possible to me and some days later i had it in the postbox. Thanks a lot for this very fast service. A great company and of course i will buy again.”
Hi Damone! We are so sorry to hear about this - please check your inbox as one of our In House Lash Specialists will be reaching out to you so we can arrange sending you a new pair of tweezers! Thank you so much!
“I am thrilled to share my experience with LashboxLA. Their products have consistently exceeded my expectations, ensuring that no matter how my lash day is going, I always achieve the best outcome.
The consistent quality of Lashboxla lashes is unparalleled. My clients are constantly raving about how amazing they feel and look, boosting their confidence and satisfaction with every appointment. The attention to detail in the gorgeous packaging not only enhances my work environment but also adds a touch of luxury that my clients truly appreciate.
Using LashboxLA products has elevated my lashing experience, allowing me to provide the best service possible. This high level of quality and consistency has been crucial in attracting and retaining a luxury clientele, contributing significantly to the growth of my business.”
“The quality has gone down a lot in recent years. Every order, there’s usually one tray that is an inaccurate curl. This time my 13mm D curls were so flat, they were like a C curl.”
Hi Christina! Thank you so much for your feedback, one of our In House Lash Specialists will be reaching out to you to arrange sending you a replacement lash tray!
“I’ve been using lashboxla since 2016…
That’s 8 years!!!! They are a global brand for a reason. Hundreds of artist across the world rely on the top of the industry products they provide. Its what one built my own business around. Quality, professionalism, luxury, and reliable. I have my whole 13 year career that was elevated because of this company and their expertise and products.”
“Love the products but for how much I order as a small business, I wish they had some sort of discount for small business owners, because I order at least $250 worth of product per month..”
Hi there! It sounds like you would be a perfect fit for our Loyalty program! One of our customer service representatives will be reaching out to you to help you get signed up! Thank you so much!
“The Alchemist was Terrible!!! It claims to work under any temperature conditions and once temperatures hit over a 100 in CA even in AC doesn’t stick at all! Super watery!”
Hi Monique! We would love to talk to you further about this - one of our In House Lash Specialists has reached out to you via email to help you get a replacement bottle as your bottle may have been damaged in transit during the high heat. Thank you so much!
Hi Kala! It seems we are having trouble reaching you as our customer service representatives have made 4 attempts at contacting you to help you with your orders - please check your inbox as we will send you another email to help with any issues you may be experiencing! Thank you so much!
“It was a 5-star ordering experience with Lashbox.
The products have excellent quality and packaging. I was impressed with how neatly this package was wrapped.
Also, the FedEx delivery person was outstanding in that he carefully opened the storm door and positioned the item between the front and storm doors. Normally, the delivery men throw the parcels on the porch, but not this FedEx employee.
Overall, it was an amazing experience. I really recommend Lashbox!”
Hello Josephine! We are so happy to read your glowing feedback! We strive to provide the best experience to our wonderful customers, from products quality and beautiful packaging, to safe & swift deliveries! We appreciate you taking the time to leave us such a lovey review :)
“The only products I’ve used for the past 5 years at least. Top notch quality that I can depend on. Any new products that come out I have fallen in love with. My client also compliment how professional and high quality the products feel to them.”
“I’ve been lashing for many years and recently been obsessed with Lashbox products from volume lashes to the new Alchemist glue. I will never go back to the other brands. My clients love the softness of lashes and the retention.”
Hi Audrey! Thank you for the amazing 5-star review! We’re so glad to hear that you appreciate the high quality of our items and think they’re pretty on your shelf! It warms our hearts to know that our customer service has been quick and helpful for you. Your support means everything to us, and we can’t wait to bring you more beautiful products soon! 💖
