“I’m so unhappy with my Black Friday order. I spent $400 on lashes and shampoo retail sets, both full size and mini. When I got my order, all of the shampoos were missing as well as some of the lashes, but my delivery email said that my order was complete. I reached out to customer support and was told that the mocha lashes I ordered and the mini shampoo retail sets were out of stock and that I could be refunded. Lashbox should have reached out to me to tell me that these items were unavailable, rather than saying that the order was complete until I reached out to you. That feels shady, like LBLA was hoping I just wouldn’t notice that $300 of my $400 order was missing. I was also told that the other missing part of my order, the full size retail shampoo set, was on the way to me. It has been over a week since I received that email and I have yet to receive what I ordered, and I also haven’t received any sort of shipping confirmation or tracking number.”
Hello Lauren, thank you for bringing this to our attention. We sincerely apologize for the delayed response and any inconvenience caused. We understand your frustration and want to assure you that our customer's satisfaction is of the utmost importance to us. We make an effort to personally contact each customer in case of an out-of-stock item, but it seems that this was not the case for you. We apologize for this oversight.
When an item is out of stock, we automatically add you to a backorder list and send it out to you as soon as it becomes available. However, due to the high demand during our Black Friday sale, the item unexpectedly sold out quickly. We apologize for any inconvenience this may have caused and we appreciated your patience as we worked to resolve this issue for you.
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We are more than happy to provide a replacement that better suits your needs and environment. We are here to help you troubleshoot and find a solution that works best for you as adhesives can be challenging to work with if the conditions are not optimal. One of our dedicated Customer Service team members will be in touch with you shortly to assist you further.
“Love the glue, however, it came with a 20% off coupon to use by December 31 and the code wasn’t working. I called customer service because I was hoping to order more products with the discount and left two voicemails and never received a call back.”
Hi Valerie, thank you for taking the time to let us know. We will personally have our Client Success Manager reach out to you shortly to get this resolved for you quickly.
“Bought the Mocha lashes they are the perfect shade of Mocha. Mixed tray comes 8-15 if you’re doing a full set you will use the entire tray because there’s 3-12 1-13 1-14 1-15. Wish they sold Mocha in individual trays or had the mixed set up differently. Other than that Lash Box never disappoints. Still 10 out of 10”
“I want to start by saying I appreciate all of the hard work that I'm sure goes into running this business and all of the hard work of folks across the country who deliver our packages. In general the overall quality of LBLA lashes and glue is great, but recently I've noticed some major inconsistencies in lash tray curls, and lengths. Combined with delayed delivery times, it's been incredibly frustrating.”
Thank you for informing us about the issue. We apologize for the inconvenience caused. As all our lashes are handmade and placed, we do understand that sometimes such occurrences may happen. However, we would like to make things right by sending you new trays. One of our friendly Customer Service team members will be reaching out to you shortly. Thank you for your patience and understanding.
Thank you for letting us know about the issue. We want to resolve this for you and if needed, send you a replacement product. Our Client Success Manager will reach out to you shortly.
“LashboxLA has my favorite products! They are reliable, ship fast and always are here to help! They are improving the lash industry with their latest, best knowledge and definitely make a huge difference!”
“Love most of the retail items. I wish the adhesives lasted longer. I assume This is due to me working in +60% humidity. I love “Invisible genius” -have to replace 3 weeks or becomes inconsistent. I recently purchased one that only lasted me 2 weeks. I’ve been using for 1+ yr.”
“I ordered pre-lashes and some on sale. I was so pleased condition of items ordered and fast delivery. Love your products. It was a plus for me- some things were on-sale”
“I got them a 3 star because of the actual product. Ordering is super easy and shipment is super fast. I order magnifying glasses. They are super cute and comfortable to wear. Sadly they come with a weird film on them and nothing to help clean them. I have tried multiple things to clean the glasses and yet there is still a film on these glasses making it hard to actually use them.”
Hello Dana, thank you for informing us that the glasses you received didn't meet your expectations. We apologize for any inconvenience caused, and we would be happy to send you a replacement pair as soon as possible. We will be contacting you shortly to resolve this matter quickly.
Hello Ceira, thank you so much for your valuable feedback. If ever you aren't completely satisfied with any of our products, please don't hesitate to reach out to us and we will happily replace the item with something that best serves your needs :)
“So glad I made the decision to use LBLA. As a beginner lash artist, the options are overwhelming. I was looking to use & provide my clients with luxury and quality products. LBLA is all that and more! I am forever in LOVE now. Thank you! Future LBLA ambassador coming your way 😉 ❤️”
