“I sent a DM through Instagram about my order I mentioned the thickness of .03 feel super thin like a .02 seems like you guys change your way of doing good lashes. Very disappointing”
Hi Laura! Thank you for brining this to our attention! Our .03 fibers remain the same as they always have been, we would love to make this right and send you a replacement tray! One of our lash specialists will be reaching out to you via email to assist in resolving this issue for you!
“Lashbox LA is more than just lashes. They are women giving opportunity to others to create a life doing what they love with ease. Innovators in the industry to bring us products that make our work flow run smoothly. I am thankful to have a reliable source to operate my business that my livelihood depends on. There contribution to the lash industry is tremendously huge.”
“Love the products, but recently have had a shipment lost/stolen and still have to pay for it and hasn’t been resolved. Purchased omega glue and new alchemist and can’t even use it.”
Hi! We would absolutely love to help get this resolved for you as soon as possible! Please check your email inbox as we will be reaching promptly to hep assist you in getting your products! Thank you so much!
“Love the lashes and the quality of customer service is amazing! The new mocha lashes are THE BEST, the tools are easy, and the lash adhesive is a studio favorite?”
Hello Ashley, thanks so much for your kind words!! We always strive to provide not only the best products but top-notch customer service as well, so your feedback means a lot!!
Hi Chelsea! Thank you so much for your feedback! We truly value your input and would love the opportunity to help you resolve this issue! One of our in house Lash Specialist will reach out to you directly via email promptly to help assess the situation!
Hi Tionna! We're really sorry to hear that this adhesive did not meet your needs, and we would be very happy to replace it with one that will! Please check your email inbox for an email from one of our Lash Specialist who will be reaching out promptly to help you get the adhesive you need! Thank you so much for your valuable feedback!
Hi Michelle, thank you so much for taking the time to leave such a thoughtful review!! It makes us so happy to hear you adore our Cashmere lashes... We always design our products with the utmost care, so it is feedback like yours that makes what we do so rewarding!
“The products are the best in the market and I have been using them for years..
But the lack of shipping options worldwide limits my order frequency..
my last order took more than 2 weeks and still didn’t arrive.”
“I have been doing lashes for several years and I am always pleased with LBLAs products! Their pro made fans are some of my favorite! Also, I am using the Alchemy glue and so far my clients (and me) are loving it!”
“Always the most quality products. I had recently tried a newer brand while their lashes are great the Lashbox .02s are so beautiful and fan like a dream! I was considering switching brands but there is no way with how consistent every product has been! The only thing I wish is that there was more mocha as its such a great brown!!”
“Messed up both my recent orders!
Missing items in packages
Sent completely wrong items
2 orders in one week
Over $20 in shipping charges
Orders delayed and finally arrive and are incorrect”
