“I am extremely frustrated with my recent order. I paid an extra fee for 2-5 day shipping, but my package arrived well past the specified time frame. This delay caused significant inconvenience. I expect a prompt resolution and appropriate compensation for the shipping fees paid.
Thank you,”
Hi there! Thank you so much for bringing this to our attention - we are truly sorry for any inconveniences this may have caused you. Please check your inbox as one of our Customer Service Representatives will be contacting you promptly to assist in making this right!
“I’ve been using many adhesives from LBLA but sadly Alchemist is not it. The retention is not as advertised and the adhesive itself goes bad pretty easy.”
Hi there! Thank you so much for this feedback, we would love replace your bottle of adhesive as it may have been damaged in transit! Please keep an eye out on your inbox as one of our in house lash specialists will be reaching out to you directly to assist in getting you a new bottle!
“LashboxLA has changed my life! It’s not just about their amazing products, even though they have the best of the best lash supplies. It’s also not just about the training that helped me perfect a technique that bettered my services. And it’s not just about the amazing people associated with LBLA that are constantly cheering you on and providing advice whenever you reach out. It’s just Lashbox as a whole! everything about the is 10000/10”
“I recently got a new alchemist adhesive. Not going to be my favorite. It takes too long to set for volume or single lash. Doesn't dry fast enough. Especially impossible to use with premaid fans. I will go back to O!mega adhesive with a turquoise top. Seems perfect for Florida climate.
Lash quality is great. Packaging also.”
“Absolutely love these lashes. No one can tell they aren’t true lash extensions. Rated 4 out of 5 stars since the adhesive could be better retention wise.”
“Love the intensity given with the fans being more dense! The fans aren’t spread apart yet are open! They are more stiff at base yet that helps removing from strip to. It fall apart either. I Love the look they give!”
“I sent a DM through Instagram about my order I mentioned the thickness of .03 feel super thin like a .02 seems like you guys change your way of doing good lashes. Very disappointing”
Hi Laura! Thank you for brining this to our attention! Our .03 fibers remain the same as they always have been, we would love to make this right and send you a replacement tray! One of our lash specialists will be reaching out to you via email to assist in resolving this issue for you!
“Lashbox LA is more than just lashes. They are women giving opportunity to others to create a life doing what they love with ease. Innovators in the industry to bring us products that make our work flow run smoothly. I am thankful to have a reliable source to operate my business that my livelihood depends on. There contribution to the lash industry is tremendously huge.”
“Love the products, but recently have had a shipment lost/stolen and still have to pay for it and hasn’t been resolved. Purchased omega glue and new alchemist and can’t even use it.”
Hi! We would absolutely love to help get this resolved for you as soon as possible! Please check your email inbox as we will be reaching promptly to hep assist you in getting your products! Thank you so much!
“Love the lashes and the quality of customer service is amazing! The new mocha lashes are THE BEST, the tools are easy, and the lash adhesive is a studio favorite?”
Hello Ashley, thanks so much for your kind words!! We always strive to provide not only the best products but top-notch customer service as well, so your feedback means a lot!!
