“I love LBLA for lashes and retail products. I have had some issues with .03 lashes not coming off the strip seamlessly. They'll be chunky. Otherwise, I continue to purchase products because I know they're of the highest quality.”
Hi Jessica, thank you for taking the time to let us know. We do value our customer's feedback. Our highest priorities are our customers and our products for our customers. Please reach out to our customer service team if you need anything!
Hi Lena, We apologize for the delayed response and thank you for informing us that the glue did not meet your expectations. We would like to assure you that we are committed to resolving this issue for you. Our customer service team will contact you shortly to discuss the matter further.
“Muchos inconvenientes .
Mi orden faltaba algunos blister de black Friday.
Hasta hoy nunca me los enviaron y no me regresaron el dinero nunca me puedo comunicar solo mensaje de voz .
Me enviaron @mail donde isieron la orden y ese mismo instante la cancelaron no se aque están jugando desde black Friday aun esperando los blister que faltan .
Cero estrellas.👎👎👎”
Thank you for taking the time to inform us about the out-of-stock items in your recent order. We apologize for any inconvenience this may have caused you. We strive to notify our customers whenever a product is out of stock. However, we are sorry if you did not receive the email from us. Our priority is to ensure that you receive all the items from your order. Therefore, one of our customer service team members will contact you shortly to assist you with your concern.
Thank you for taking the time to inform us about the delivery of your package. We would like to discuss this matter with you further to find a quick resolution. Our customer service team will be in touch with you shortly to assist you with this.
“Muy mala experiencia ya que esta es mi tercera vez haciendo un pedido con ustedes y lamentablemente me llegó incompleto el pedido pero si me cobraron a mi tarjeta todo y las 2 primeras veces que traté de realizar el pedido con Uds me cobraron a mi tarjeta todo y luego de una semana me cancelaban el pedido y costaba bastante tiempo para que me devolvieran el dinero, así que necesito que me devuelvan mi dinero del producto que no me llegó”
Thank you for taking the time to inform us. The safety of our customers is our utmost priority. Your first two orders were flagged for fraud, which is why they were canceled. We do this to protect our customers. We understand that this can be frustrating, and we assure you that refunds take some time for the bank to process and return the money to your account.
“Love Lashbox LA. I have always bought from them, but recently trying to purchase and they are out of everything!
All my lashes I use, they’ve been out for 2-3 months currently. Totally get this happens but it’s the way I make my living also.
Other than that I have never had a problem with them and once they get my lashes in I will keep buying!”
“I’m so unhappy with my Black Friday order. I spent $400 on lashes and shampoo retail sets, both full size and mini. When I got my order, all of the shampoos were missing as well as some of the lashes, but my delivery email said that my order was complete. I reached out to customer support and was told that the mocha lashes I ordered and the mini shampoo retail sets were out of stock and that I could be refunded. Lashbox should have reached out to me to tell me that these items were unavailable, rather than saying that the order was complete until I reached out to you. That feels shady, like LBLA was hoping I just wouldn’t notice that $300 of my $400 order was missing. I was also told that the other missing part of my order, the full size retail shampoo set, was on the way to me. It has been over a week since I received that email and I have yet to receive what I ordered, and I also haven’t received any sort of shipping confirmation or tracking number.”
Hello Lauren, thank you for bringing this to our attention. We sincerely apologize for the delayed response and any inconvenience caused. We understand your frustration and want to assure you that our customer's satisfaction is of the utmost importance to us. We make an effort to personally contact each customer in case of an out-of-stock item, but it seems that this was not the case for you. We apologize for this oversight.
When an item is out of stock, we automatically add you to a backorder list and send it out to you as soon as it becomes available. However, due to the high demand during our Black Friday sale, the item unexpectedly sold out quickly. We apologize for any inconvenience this may have caused and we appreciated your patience as we worked to resolve this issue for you.
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We are more than happy to provide a replacement that better suits your needs and environment. We are here to help you troubleshoot and find a solution that works best for you as adhesives can be challenging to work with if the conditions are not optimal. One of our dedicated Customer Service team members will be in touch with you shortly to assist you further.
“Love the glue, however, it came with a 20% off coupon to use by December 31 and the code wasn’t working. I called customer service because I was hoping to order more products with the discount and left two voicemails and never received a call back.”
Hi Valerie, thank you for taking the time to let us know. We will personally have our Client Success Manager reach out to you shortly to get this resolved for you quickly.
“Bought the Mocha lashes they are the perfect shade of Mocha. Mixed tray comes 8-15 if you’re doing a full set you will use the entire tray because there’s 3-12 1-13 1-14 1-15. Wish they sold Mocha in individual trays or had the mixed set up differently. Other than that Lash Box never disappoints. Still 10 out of 10”
“I want to start by saying I appreciate all of the hard work that I'm sure goes into running this business and all of the hard work of folks across the country who deliver our packages. In general the overall quality of LBLA lashes and glue is great, but recently I've noticed some major inconsistencies in lash tray curls, and lengths. Combined with delayed delivery times, it's been incredibly frustrating.”
Thank you for informing us about the issue. We apologize for the inconvenience caused. As all our lashes are handmade and placed, we do understand that sometimes such occurrences may happen. However, we would like to make things right by sending you new trays. One of our friendly Customer Service team members will be reaching out to you shortly. Thank you for your patience and understanding.
Thank you for letting us know about the issue. We want to resolve this for you and if needed, send you a replacement product. Our Client Success Manager will reach out to you shortly.
“LashboxLA has my favorite products! They are reliable, ship fast and always are here to help! They are improving the lash industry with their latest, best knowledge and definitely make a huge difference!”
