“So usually I’ve been ordering the same glue for a while now but this last time that I ordered it, the glue would not stick to the lash as it was before, when I would put the glue drop, it would become hard and gooey in 5 minutes and that has never happened before.”
Hi Fatme! Thank you for bringing this to our attention. We’re really sorry to hear about your experience with our adhesive this time. It sounds like the glue you received may have been damaged in transit, which can happen occasionally.
To make it right, we’d be happy to send you a replacement bottle. Your satisfaction is important to us, and we want to ensure you have the best experience with our products. Please check your email inbox as one of our In House Lash Specialists will be contacting you directly to get this sorted out. Thank you for your understanding and continued support!
Hi Katiana! We are sincerely apologize for the delay on the arrival of your package - please check your inbox as one of our In House Lash Specialists will be contacting you directly to help you.
“Lashbox LA is by far the best company on the market. The most consistent and the best quality you’ll ever find! I truly enjoy working with each product!”
Hello Shiller, this is the Customer Service manager at Lashbox LA. I want to thank you so much for taking the time to leave your feedback. I will be reaching out personally to get more information and see how we can improve your experience with us! Have a wonderful day :)
“The only suggestion I would like to make is that it would be helpful if each strip in the sable lash trays had a curl indicator, in addition to the length indicator. Currently, only the length is marked on each strip, and the curl is only marked on the tray itself. It would be more convenient if each strip had both the curl and length indicators, as this would eliminate the need for me to write down the curl for each strip. Given the price of these trays, I believe this would be a valuable addition.”
“The best brand ever!! I’ve been using LBLA for about 6 years now and have tried many other brands in the process, nothing compares! The best adhesives, tweezers, lashes, etc!!”
“I have used MANY brands of lash extensions in the past 10 years. The cashmere. 02 lashes are the best lashes I have ever used. They come off the strip nicely and fan like a dream.”
