Thank you so much for the love, Nohely! We’re thrilled you’re obsessed with LashBox LA—your kind words about the tweezers, Flower power lash trays, glue tools, and lash shampoo mean the world to us. We’re here cheering you on as a fellow lash artist.
Kind regards,
Team Lashbox LA
“Materials great but they’re not good good for the lash extensions doesn’t have enough space for the Lash to be comfortable and not squished by eye mask”
Hi Malgorzata,
Thank you for sharing your experience and for the feedback. We understand your concern about the fit for lash extensions. At this time, we only offer one size for this eye mask, so we’re unable to make adjustments. We truly appreciate your input, and we’ll continue to take customer feedback into account for future product development.
Thank you again for choosing LashBox LA!
“I bought lash clusters & Duo Precision Bond and won't be purchasing anything else. I've been doing lashes for 20 years btw.
I'm underwhelmed by the amount and quality of the lash bond. It didn't adhere well at all. Had to immediately use a bond I'd had on hand.
The lashes were nice (very thin band, the fibers don't come off when removing the clusters from the packaging) but there are so few lashes in the package, wasting one cluster is a travesty. The same clusters are available on Amazon with 3x the quantity.”
Hi Erin,
Thank you for taking the time to share your honest feedback and for placing your first order with us. We truly appreciate hearing from experienced artists, especially someone with 20 years in the industry.
I’m very sorry to hear that the Duo Precision Bond did not perform as expected for you. For our DIY cluster system, the bond is designed to be paired with our lash sealant. The sealant helps lock the clusters in place, reduce tackiness, and support proper adhesion. If the sealant was not used, that may have affected the overall results and take a bit longer to dry. We’re happy to review your process and help troubleshoot to ensure the best possible outcome.
We’re glad to hear you liked the lash clusters themselves, especially the thin band and fiber quality. Regarding quantity, the box you purchased is our standard retail size. For artists who go through clusters more frequently or for professional use, we offer a larger option called the Lace It Up Pro box, which includes a significantly higher quantity and is often more cost-effective.
If your focus is professional extension work, our professional lash lines may better suit your needs for longer-lasting retention and larger quantities. I’d be happy to guide you through the best options based on your experience level.
Thank you again for your feedback — it helps us continue improving and supporting our community of artists.
Thank you so much for the love and support — we’re so happy you enjoy LBLA products 🤍
We also wanted to note that your recent order received free shipping through our rewards program, which we’re always happy to offer as a thank-you to our loyal customers. If you ever have questions about rewards or shipping options, our team is always here to help!
We truly appreciate your feedback and support.
This truly means so much to us—thank you for the love and loyalty! We’re honored to be the only brand you trust, and we wouldn’t trade you either.
Thank you for being part of the LashBox LA family—we appreciate you more than you know!
Thank you for sharing your experience—we really appreciate your honest feedback.
We’re sorry to hear that the strip felt too sticky and caused difficulty when removing the lashes. This isn’t the experience we want for our artists. Sometimes adjusting the removal technique or using tweezers at a gentler angle can help prevent bending, but we understand how frustrating that can be.
Your feedback is important to us and will be shared with our product team for review. If you’d like tips or recommendations for a style that may better suit your preferences, we’re always happy to help.
Thank you again for taking the time to leave a review.
“Love the products! Love the employees and most of all love the sweet and talented Kate and Sylwia! I’ve taken every training possible with different trainers and Jenna, Chris and Nikki are outstanding and were made for this!! I love every part of Lashbox and EVERY single person that represents Lashbox has been very sweet and genuine! Best brand EVER!”
Hi Krystin,
Thank you so much for your amazing review! 💖 We’re thrilled to hear how much you love our products, our team, and the trainings. I will be sharing this with the team—Kate, Sylwia, Jenna, Chris, and Nikki will be so happy to hear your kind words! Your support means the world to us, and we’re so glad you’re part of the Lashbox family.
With love,
Jazmine
Hi there,
Thank you so much for the wonderful review! We’re thrilled the lash cleaner and brush meet your needs—glad they smell nice and are gentle on your eyes. We appreciate you and can’t wait to see you again for your next purchase.
Warm regards,
Team Lashbox LA
Hi Tiffany,
Thank you so much for the amazing 5-star review! We’re thrilled to hear Lashbox LA is your GOAT after four years with us. We appreciate you and can’t wait to see you again soon.
Warm regards,
Team Lashbox LA
Hi Katrena,
Thank you so much for the glowing 5-star review! We’re thrilled to hear Lashbox is all things LashBae for you. We appreciate you and can’t wait to have you back for your next purchase.
Warm regards,
Team Lashbox LA
Hi Claudia,
Thank you so much for the wonderful 5-star review! We’re thrilled you’re loving our products, especially the Super Hero adhesive. We appreciate you and can’t wait to see you again for your next purchase.
Warm regards,
Team Lashbox LA
Lamentamos mucho el retraso y entendemos completamente tu preocupaciĂłn. Queremos aclarar que desde nuestro lado ya estábamos dándole seguimiento a tu pedido y se abriĂł un reclamo con la paqueterĂa correspondiente.
Debido a la alta demanda de envĂos durante la temporada de Navidad y Año Nuevo, muchas paqueterĂas han estado presentando retrasos significativos. Al notar que el paquete no tuvo movimiento por un periodo prolongado, procedimos a reemplazar tu pedido y enviar uno nuevo para asegurarnos de que lo recibieras lo antes posible.
Agradecemos tu paciencia y comprensión. Si necesitas cualquier actualización adicional, por favor no dudes en contactarnos directamente—con gusto te ayudamos. 💕
“I recently received the Flower Power lash trays, and I’m genuinely impressed. The quality is beautiful, the fibers are soft, and they fan out effortlessly, making application smooth and seamless. I’m truly loving them so far!”
Hi Alyssa, thank you so much for the glowing review! We’re thrilled to hear the Flower Power lash trays are delivering beautiful, soft fibers and a smooth application. We’re so glad you’re loving them.
Warm regards,
Team Lashbox LA
Hi Leslie, thank you so much for the glowing review! We're thrilled to hear you love all the products, especially the lashes, and that you find the quality amazing. We appreciate you being part of the LBLA community.
Warm regards,
Team Lashbox LA
Hi Valerie, thank you so much for the glowing review! We're thrilled you and your clients notice the difference and that Lashbox lashes are soft and fluffy. We appreciate you choosing us and can’t wait to see what you think next.
Warm regards,
Team Lashbox LA
“The best products! I’ve tried other brands and I started feeling out of LOVE with lashing. So I decided to go back to my roots and believe me when I tell you product matters and will affect how you feel about your work. LASHBOXLA is the best.”
Hi Taylor, thank you so much for your glowing review! We're overjoyed to be part of your lash journey and agree—the right products truly make all the difference. We appreciate you choosing us.
