Thank you for contacting us with your concern, as we always consider our customers’ needs the utmost priority! Our team investigated further, and one of our in-house lash educators carefully counted the loose fans in the same 500-count box. We can confirm that the number of loose fans is accurate.
We value your feedback and will certainly investigate further if this issue persists. For now, please be assured that the loose fans have been accounted for. A member of our customer service team will be reaching out to you shortly via email with a visual representation of the accounted lash clusters to see if we may further assist!
“I love their products. Contacting customer service is a little tricky. But I keep coming back for the things they offer that you can’t find anywhere else.”
Hi Caycee! Thank you so much for the great 4-star review! We’re really glad to hear that you love our products and appreciate the unique offerings we provide. We’re always working to improve our customer service experience. Your support is invaluable to us, and we can’t wait to continue providing you with unique items you adore! 💖Can’t wait to see you back for more amazing finds! 💖
Hi Keyana! Thank you for your 3-star review! We're thrilled to hear that the invisible genius adhesive is working well for your clients. Your feedback is important to us, and we’d love to hear more about your experience as you continue to use it. If there's anything we can do to enhance your experience further, don't hesitate to reach out. We appreciate your support and look forward to helping you achieve even more amazing results! 🖤
¡Hola Paola! ¡Muchísimas gracias por tu excelente review de 5 estrellas! Nos alegra saber que has tenido una experiencia tan positiva y que valoras la rapidez y responsabilidad de nuestro equipo. Tu apoyo es muy importante para nosotros, y estamos aquí para seguir ofreciéndote el mejor servicio. ¡Esperamos verte de nuevo pronto! 💖
Hi Evie! Thank you so much for the amazing 5-star review! We're thrilled to hear you love Lashbox LA and appreciate our professionalism and quality products. Your feedback truly means a lot to us, and we can't wait to continue providing you with the excellence you deserve! See you again soon! 💖
Hi Tiffany! Thank you for the fantastic 5-star review! We’re so thrilled to hear that you think the lashes are great! Your support means the world to us, and we can’t wait to keep bringing you the best. See you soon! 💖
Hi Jordan! Thank you for the fantastic 5-star review! We’re so happy to hear that you’re very happy with your purchase and appreciate the great quality! Your support means so much to us, and we look forward to providing you with more amazing products in the future! 💖
Hi Tiffany! Thank you for the wonderful 5-star review! We’re so happy to hear that you love Lashbox LA and appreciate our quality products and education. It's fantastic to know you think so highly of our team – we truly strive to provide the best experience possible! Your kind words motivate us to keep shining. Can’t wait to see you again! 💖
“You’re one stop shop for all your luxury Lash needs. All of the products work cohesively together the quality is always top-tier and my clients love their retention!”
Hi Dana! Thank you for the amazing 5-star review! We’re so glad to hear that you find us to be your one-stop shop for luxury lash needs. It’s fantastic to know that our products are working cohesively and that your clients love their retention! Your support inspires us to keep delivering top-tier quality. We can't wait to continue serving you! 💖
Hi Natasha! Thank you so much for the incredible 5-star review! We're thrilled to hear that you appreciate our education, community, and high-end products. Your positive feedback inspires us to keep delivering the best for our amazing customers. We look forward to continuing this fabulous journey with you! 💖
“Great products! I’ve been using adhesives for years, and this one is top-notch.I highly recommend The Lash Box LA to anyone looking for top-notch lash products. I’ll definitely be ordering again soon!”
Hi Mamta! Thank you for the shining 5-star review! We're thrilled to hear that you find our adhesives to be top-notch and that you're enjoying our products. Your recommendation means so much to us, and we can't wait to have you back for more fabulous items soon! 💖
Hi Lori! Thank you for the fantastic 5-star review! We’re so glad to hear that you find our adhesive easy and quick to use. Your satisfaction means the world to us, and we’ll continue to strive for excellence in all our products! 💖
Hi Juan! Thank you for the amazing 5-star review! We're so happy to hear that ordering was a breeze and that your girl loved her gifts. Your support means everything to us, and we can’t wait to help you find even more fabulous products for her in the future! 💖
“I bought two pairs maybe a couple years ago and loved them so much I bought two more and unfortunately the angle is not consistent but I still like them and they work just fine”
Hi Gyvette! Thank you for taking the time to share your experience with us! We're so glad to hear you loved your initial pairs and continue to enjoy them. We appreciate your feedback on the angle inconsistency and will certainly look into it. Please note that each of our tweezers are slightly different because it is handmade and hand polished for a better grip. Your satisfaction is important to us, and we're here to ensure you have the best lash experience possible! 💖
Hi Taylor! Thank you so much for the incredible 5-star review! We're thrilled to hear that you love our glue and find it adaptable and consistent. Your feedback motivates us to keep perfecting our products for lash artists like you! 💖
Thank you so much for your wonderful review! We’re delighted to hear that you love the quality of Lashbox products and that they make your lashing experience easier and faster. Your enthusiasm truly inspires us to keep delivering exceptional products for our amazing community! 🙌💖
Hi Andria! Thank you for the amazing review! We're so happy to hear that you think we're a great company. Your support truly encourages us to keep delivering the best for our wonderful community! 💖
“LashboxLA is the most versatile lash brand out there, and is the BEST with specialty curls (M,L etc) I’m able to create so many custom looks with their products.”
Hi Cassandra! Thank you for your fantastic review! We’re thrilled to hear that you find LashboxLA to be the most versatile lash brand, especially with our specialty curls. It's amazing to know that our products help you create so many beautiful custom looks. Your creativity and support mean everything to us! 💖
“I have been a lash tech for 7+ years, and have tried every brand on the market. Hands down LashBox is my favorite. High quality lashes, easiest to come off the strip and make fans, the best tweezers and application products. I will never not use LashBox LA.”
Hi Shantae! Thank you for your incredible review! We're absolutely thrilled to hear that LashBox is your favorite after all your experience in the industry. Your love for our products, from the lashes to the tweezers, means the world to us. We're dedicated to providing the best for talented lash techs like you! 🖤
