Hi Tiffany! Thank you for your wonderful 5-star review! 🌟 We're so pleased to hear that you love our lashes and adhesives. Your recommendation means the world to us, and we’re thrilled to have you as part of the Lashbox family!
“Glue really didn’t work for me. I tried to see if I was able to return, but decided not to since the process of trying to get a refund was such a headache. Had to include photos, asked all these questions and for proof. I also wasn’t able to “take a video” of proof of the glue not working, as I don’t have a stand to self record and am unable to record myself while lashing someone since I use both of my hands. Was too much of a hassle so as a small business owner I just was okay with not getting the $80 something back. Kind of shows a lot about the company if they have such a hard time refunding $80 when they make so much money. Won’t be repurchasing in the future based on that.”
Hi Mia,
Thank you for sharing your experience. We’re truly sorry to hear that the adhesive didn’t work out for you and that our return process felt overwhelming.
We completely understand how frustrating it can be when a product doesn't perform as expected. Because adhesives are professional-use items affected by many factors (like humidity, storage, and technique), we do request videos, photos, batch numbers, and environmental details. This information is essential for our quality control team to properly evaluate the issue and ensure we continue to uphold the high standards our customers rely on.
We recognize that capturing a video can be challenging mid-appointment, and we genuinely appreciate the effort you made to reach out. While our policies are in place to protect both our customers and product integrity, we never want the process to feel like a burden. Your feedback is helpful, and we’ll be sharing it internally to see where we can improve the experience moving forward.
If you’d ever like to revisit this with us, we’re here to help in any way we can.
“There was a persons hair attached under the label of the glue. It was very long and hanging off of the bottle. They had to have seen it when packaging. Gross”
Hi Lindsey,
Thank you for bringing this to our attention. We sincerely apologize for the oversight with the glue packaging. Our team strives to maintain the highest standards of cleanliness and quality, and we understand how this situation could be frustrating. Your feedback is important, and we’ll ensure this is addressed with our packaging team.
If you have any other concerns or need assistance, please feel free to reach out.
Warm regards,
Team Lashbox LA
Hi Evie! Thank you so much for your amazing 5-star review! ✨ We’re thrilled to hear that our products are essential for your job and that you love the quality and aesthetics we strive to provide. Your support means everything to us, and we’re here to help you shine in your artistry!
“I’ve never done or received bottom lashes & these are amazing! I had my lash tech put them on me for my wedding last week, & I love them! I’m going to start offering them to my clients now! Thanks so much!”
Hi Jennifer! Thank you for your fabulous 5-star review! ✨ We’re so excited to hear how much you loved the bottom lashes for your special day! It’s wonderful that you’re inspired to offer them to your clients now too. Your enthusiasm brings us so much joy, and we’re thrilled to be a part of your journey!
Hi Cathy! Thank you for your fantastic 5-star review! ✨ We're so happy to hear that you love our mascara! We totally understand the frustration. Unfortunately, this item has been discontinued and will no longer be restocking.
Warm regards,
Team Lashbox LA
“ABSOLUTELY OBSESSED with lash alchemist adhesive. Retention is true to its branding and my lovely lash beauties appreciate the longevity of their lashes. I'm forever a LBLA lash artist because of the products!”
Hi Jessica! Thank you so much for your glowing 5-star review! 🌟 We’re over the moon to hear that you’re absolutely obsessed with our lash alchemist adhesive! It’s fantastic to know that your clients appreciate the longevity of their lashes. Your dedication as a LBLA lash artist means the world to us, and we’re thrilled to support your artistry!
“I’ve been a lash artist for 11 years and tried just about every brand and nothing beats LashBox. Their products have been my saving grace, not just for the quality of their lashes and adhesive, but because they actually teach you how to use them. Their website and resources are super informative, and ordering is always smooth and stress free. After all these years, they’re still my number one.”
Hi Laura! Thank you so much for your incredible 5-star review! 🌟 We are absolutely thrilled to hear that after 11 years, Lashbox is still your top choice! Your feedback about our quality and educational resources makes us so proud. We're here to support your artistry every step of the way, and we can’t wait to continue being your go-to for all things lashes!
Hi Audrey! Thank you so much for your amazing 5-star review! ✨ We are thrilled to hear that you love our lashes and appreciate the quality at a great price! It’s exciting that you’ll be offering this service at your salon – your stylist is lucky to have such a wonderful practice model! We can't wait to see how everything turns out.
Hi Holly! Thank you for your amazing 5-star review! ✨ We're so glad to hear you're loving our products and glue – it means the world to us! We're thrilled to be your forever go-to and can’t wait to keep providing you with all the lash essentials you need.
Hi Myrtle! Thank you so much for your fantastic 5-star review! ✨ We're thrilled to hear that you love the products you purchased, especially the flower lashes and black liner! Your support means the world to us, and we can’t wait to see how you enjoy using them!
Hi Jaymel! Thank you for your fantastic 5-star review! ✨ We’re so glad to hear that you enjoy our products, even if the price point is a bit high. We strive to provide the best quality for our customers, and your feedback is invaluable to us. We appreciate your support and hope you’ll continue to enjoy everything we have to offer!
Warm wishes,
Team Lashbox LA
Hi Pilita! Thank you so much for your incredible 5-star review! ✨ We’re beyond thrilled to hear that you’ve been part of the Lashbox LA family for 8 years and are still going strong! Your loyalty means everything to us, and we can’t wait to continue providing you with all the lash love you deserve.
Warm wishes,
Team Lashbox LA
Hi Gillian! Thank you for your lovely 4-star review! ✨ We’re delighted to hear that you appreciate our clean products and fast shipping. Your support truly motivates us to keep providing quality you can trust. We look forward to serving you again soon!
“Needed some lash clusters and a few extra items needed for a wedding and it delivered right on time. I have tried a few items and I will definitely be back for more. Also love the packaging!”
Hi there! Thank you so much for your amazing 5-star review! ✨ We’re thrilled to hear that our lash clusters and items arrived right on time for your wedding. It’s wonderful to know you loved the packaging, too! We can’t wait to welcome you back for more fabulous finds.
Hi Chelsea! Thank you for your awesome 5-star review! ✨ We’re thrilled to hear that our lash products are your favorite and that they consistently deliver great results for your clients. Your satisfaction means the world to us, and we can’t wait to keep supporting your lash journey!
Hi Jaklen! Thank you so much for your wonderful 5-star review! ✨ We're thrilled to hear that you enjoy working with Lashbox LA and find it easy to use our lashes. Jazmine truly is a gem, and we're glad you had such a positive experience. We appreciate your kind words and look forward to serving you again!
Warm wishes,
Team Lashbox LA
“This is absolute the best fluffy dry shampoo for your lash extensions! It will leave your lashes fluffy and clean and will extend your extension wear. I recommend it along with the shampoo! I use both!”
Hi Andrea! Thank you so much for your wonderful 5-star review! ✨ We’re thrilled to hear that you find our fluffy dry shampoo perfect for your lash extensions, and that it leaves your lashes feeling fluffy and clean! Your recommendation means a lot to us, and we love that you’re enjoying both products together.
Warm wishes,
Team Lashbox LA
Hi Stephani! Thank you so much for your amazing 5-star review! 🧡 We’re absolutely thrilled to hear that Lashbox LA is your favorite! Your love and support mean the world to us, and we can’t wait to keep bringing you the best in lashes!
Warm wishes,
Team Lashbox LA
