“I love LBLA, but lately have had some quality control issues and was sent a discount offer that was better than my adhesive subscription, so in order to get the discount for adhesive, I had to cancel my auto-order temporarily. Maybe in the future, auto-orders automatically get the current discount being offered to everyone if the date of their auto-order is during the sale/discount code?
Regarding quality control, the last 2 orders I've received of CC lashes were relatively straight and looked a lot more like C. Also, several cases of easy-fans have extra adhesive on the strips that has to be scraped off before you can dip and apply them.
Overall product quality, options and packaging are great - this is just some recent concerns.”
Thank you, Maria, for taking the time to share your feedback with us. We highly appreciate it. We will definitely bring the subscription sale idea to our team's attention. Regarding your C+ and Easy-Fan lashes, we would like to discuss this further with you along with sending you new lashes. One of our friendly customer service representatives will contact you shortly. Once again, thank you for your valuable feedback!
“The lash glue for the do it your self lashes was very irritating on my eyes. I was careful to not get on my lash line and apply as directed. I tried both glues separately to see if I was more sensitive to one and they both made my skin red and irritated for days even after removing. Lash extensions I guess is my only option”
Thank you, Jenna, for taking the time to share your experience with our Duo Precision Glue. We understand that anyone can have allergies to any type of product, and we apologize for any discomfort you may have experienced. Our customer service team will contact you to discuss the matter further, and we are happy to offer you store credit for this order. You can use this credit towards your future orders with us.
“I’ve been ordering from Lash box for the past three years for my Lash products and I absolutely love the products they glue is outstanding always beyond expectations. Their primer is phenomenal as well. I love everything from you guys. The only thing that I would recommend is shipping for everything should be overnighted. That’s the only thing that I have a problem with because when I need some thing it’s either I’ve spilt it lost it broke it and I need it for like the next day and there’s really no option for that but that’s it I absolutely love everything else.”
Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a variety of shipping options to meet their needs.
“I enjoy how fats things ship out and he only thing is I thought I was getting emailed with the la fluff guard lash shampoo restocking but I didn’t I frequently check the site and I’m glad I got some :) it’s my favorite lash cleanser !”
“I always look for pre mades lashes because i dont do good fans but i get disappiment any brand got good thickness on pre made the thickness is fine that the regular ones”
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our valued customers. We would be delighted to send you a new tray to replace the one you received. Please note that our Superfans typically have thin bases. One of our customer service representatives will be in touch with you shortly to further assist you.
“Love the Mocha lashes. I have tried .03 and .07 Lash Box never misses however the mixed tray sizing is inconvenient. If you use longer length you will need to buy two trays for one full set just to be safe if you use longer lengths.”
Thank you for taking the time to review our Mocha lashes. We appreciate our customers' feedback! We are excited to let you know that we are working on single-length trays.
“Mocha lashes are so pretty on their own or mixed in with traditional black lashes. They are the same top-quality lash you are used to getting from LBLA. Easy to fan with flower bouquet technique.
Only drawback is that the trays are only available in multi-length. I would prefer to buy these in single length trays or at least in 7-8-9, 10-11-12 as I do not use anything longer. It's a waste of half a box.”
Thank you for taking the time to let us know, Jenny. We appreciate and value our customers' feedback! We may have a little surprise up our sleeves for Mocha single trays. ;)
Thank you for taking the time to leave us a review. We would love to let you know we do have a Salon finder on our website in the top left corner. You can search your area to see if anyone retails LBLA nearby.
“This Adhesive is my all time go to! My clients retention lasts up to 8 weeks. It’s been 3 years I have been using it an the formula has never changed. Love it!”
“My packages arrived on time and they went above and beyond to make sure it would arrive safely. I love the lash glue i ordered. my clients are noticing a difference in rentenion. Im so pleased with my order.”
