“This was not only my first time ordering from Lashbox LA, but my first time ordering lashes ever! I can say Lashbox LA has set the bar high. I truly enjoy shopping through the app-- easy and quick. The shipping was free and arrived 2 days earlier than quoted. The packaging was extremely high quality and had small touches that I appreciated.
The green and blue lashes I got have been awesome. Easy to work and just stunning when on the lash. I will definitely be ordering again and again and again.”
“No better compliment than to be referred to by another artist, Great quality, wide variety. The only thing that would make this a five star instead of a four star would be availability. It seems the most popular sizes are out for longer than a week at a time, which makes a big difference when clients are coming every two weeks. Still love this brand though!”
“I love love this company and most of all the products the lash glue is the best I have ever used so far and I will definitely always go back for more .”
“It was not what expected, the lashes weren’t sticking to my clients lashes, it was disappointing. I also tried to reach customer service and had no resolution”
Hello Marlene, thank you for taking the time to inform us about your experience with the lashes. We understand that you are facing some issues and we would like to assist you in finding the best lashes and glue that would suit you. We noticed that our customer service team had reached out to you on March 7th, 2024, in order to help resolve the issue you have been facing. We understand that sometimes our emails may end up in the spam folder. Therefore, we would like to reach out to you again shortly to ensure that we can assist you in resolving this matter. Thank you for your patience.
“I like this glue. The only thing is that the recommended temperature and humidity isn’t always the best. You need to have a back up glue just in case.”
Thank you for taking the time to let us know, Anastasia. We love hearing from our customers!! Yes, we always recommend having a second glue on hand for when the temperature and humidity fluctuate.
“I’ve been using LashBox LA products for seven or eight years now. I was certified through LBLA and they’re the only lashes and products I use. Adhesive has the best retention (everlasting), The Lashes are so fluffy & tweezers by far the best! (biology tip, my fave)
I’ve been a lash artist for 10 years now. @EyelandBeautyKortnee”
Kortnee, thank you so much for taking the time to share all your experiences with us and our products. We do love to hear from our customers and their feedback!
“I love the products but the shorter lengths I bought were very inconsistent with the base. They weren’t loose and flexible unlike the longer lengths.”
Thank you, Kayla, for taking the time to inform us about your experience. We appreciate your feedback and would like to discuss it with you further. One of our customer service team members will contact you shortly. We would also like to get new lashes out to you or a store credit. Thank you again for bringing this to our attention and we are happy to resolve this quickly for you.
Thank you for taking the time to inform us about your experience. We would like to discuss your concerns with you in further detail and ensure that we can provide you with a replacement set of lashes, if necessary. One of our customer service representatives will be in touch with you shortly.
Thank you for taking the time to let us know and leave us a review. We do have exciting news! We are in the process of single length trays for our Mocha.
Thank you for taking the time to provide us with your feedback, Litzy. Our top priority is providing exceptional customer service and ensuring that our customers have the best possible experience with our products. ensuring that our customers have the best possible experience with our products.
