“As a 13 year lash artist, I decided to go against my training and try the Lace It Up Lashes. These are not very easy to apply on yourself (testing before using on a client). They were very uncomfortable. No matter what they say gluing your lashes together like this is so bad! Repeated use of these will cause damage. Period.
I can see using this for a special occasion , however not long term. The other products I purchase from here are great! Love the Alchemist glue. Lace Ups just are not it from a professional standpoint.”
Hi Alisa! Thank you for taking the time to share your thoughts. I appreciate your perspective as a seasoned lash artist, and I’m sorry to hear that the Lace It Up Lashes didn’t meet your expectations. We understand that comfort and application ease are crucial for your work, and your feedback about potential damage is something we take seriously.
While we designed these for occasional wear, we always aim for a better user experience across all our products. It’s great to hear you love the Alchemist glue, and we’re committed to improving any aspects of our products that don’t align with your professional standards. Your expertise and experience truly matter to us. If you would like to speak more in the matter we would be happy to go over Lace it ups with you. If interested, please don't hesitate to reach out
“The lash wash is ok, it burns the eyes pretty badly if you accidentally get it in your eye. And they add fragrance?? Why?? If you have sensitive skin this is a huge turn off..”
Hi Paige! Thank you for sharing your thoughts with us. I'm sorry to hear that the lash wash caused discomfort and that the fragrance was a negative aspect for you. We strive to create products that suit a variety of sensitivities, and your feedback is crucial in helping us improve. We take eye safety very seriously, and we'll be looking into your concerns about irritation. If you have any other feedback or need assistance, please don't hesitate to reach out. We appreciate your honesty!
“I’ve been using everlasting volume x adhesive for way over 6 years , and this last two purchases very disappointing, my clients have been complaining about retention !!”
Hi Deshauna! Thank you for your feedback, and we’re truly sorry to hear about your recent experience with our Everlasting Volume EX adhesive. We understand how important retention is for your work, and we want to make this right.
It’s possible that the adhesive may have been damaged in transit, which can sometimes affect its performance. We would love to send you a replacement bottle to ensure you have the best possible experience. Please check your email inbox as one of our In House Lash Specialists will be contacting you directly. Thank you for your continued support, and we’re here to help!
“So usually I’ve been ordering the same glue for a while now but this last time that I ordered it, the glue would not stick to the lash as it was before, when I would put the glue drop, it would become hard and gooey in 5 minutes and that has never happened before.”
Hi Fatme! Thank you for bringing this to our attention. We’re really sorry to hear about your experience with our adhesive this time. It sounds like the glue you received may have been damaged in transit, which can happen occasionally.
To make it right, we’d be happy to send you a replacement bottle. Your satisfaction is important to us, and we want to ensure you have the best experience with our products. Please check your email inbox as one of our In House Lash Specialists will be contacting you directly to get this sorted out. Thank you for your understanding and continued support!
“I’ve depended on this product for the last 2 years, it went out of stock for several weeks and months on end. I had to try a new product which in return hurt my business and I had to give free treatments trying to learn a new product with horrible results. Disappointed in lash box la and fearful that would happen again. I might have to switch brands entirely.”
Hi Sarah! Thank you so much for taking the time to leave your feedback, and also emailing with our In House Lash Specialist! We are glad you were able to resolve this and have confidence knowing we will always have our Lash Lift products in stock.
Hi Damone! We are so sorry to hear about this - please check your inbox as one of our In House Lash Specialists will be reaching out to you so we can arrange sending you a new pair of tweezers! Thank you so much!
“I am extremely frustrated with my recent order. I paid an extra fee for 2-5 day shipping, but my package arrived well past the specified time frame. This delay caused significant inconvenience. I expect a prompt resolution and appropriate compensation for the shipping fees paid.
Thank you,”
Hi there! Thank you so much for bringing this to our attention - we are truly sorry for any inconveniences this may have caused you. Please check your inbox as one of our Customer Service Representatives will be contacting you promptly to assist in making this right!
Hi Chelsea! Thank you so much for your feedback! We truly value your input and would love the opportunity to help you resolve this issue! One of our in house Lash Specialist will reach out to you directly via email promptly to help assess the situation!
“Messed up both my recent orders!
Missing items in packages
Sent completely wrong items
2 orders in one week
Over $20 in shipping charges
Orders delayed and finally arrive and are incorrect”
“I always look for pre mades lashes because i dont do good fans but i get disappiment any brand got good thickness on pre made the thickness is fine that the regular ones”
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our valued customers. We would be delighted to send you a new tray to replace the one you received. Please note that our Superfans typically have thin bases. One of our customer service representatives will be in touch with you shortly to further assist you.
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We are more than happy to provide a replacement that better suits your needs and environment. We are here to help you troubleshoot and find a solution that works best for you as adhesives can be challenging to work with if the conditions are not optimal. One of our dedicated Customer Service team members will be in touch with you shortly to assist you further.
