Hi Keyana! Thank you for your 3-star review! We're thrilled to hear that the invisible genius adhesive is working well for your clients. Your feedback is important to us, and we’d love to hear more about your experience as you continue to use it. If there's anything we can do to enhance your experience further, don't hesitate to reach out. We appreciate your support and look forward to helping you achieve even more amazing results! 🖤
“I love the lashes but the tweezers where not griping well I was very disappointed and ate just sitting there I feel like I spent a good amount to expect some good quality”
Hello Jennifer!! Thank you so much for your honest feedback. I would love to get you tweezers that you love! Our customer service team will be reaching out to further discuss and send a replacement tweezer!
“I love the products. Everything I've tried is amazing. Only hang up I have that annoys me, is when a product is out of stock and you hit 'notify me' im never notified. Not a single time, and I've tried it on several items. Not sure if it even works? You're always out of stock on lace it up L curls in the universal which I use constantly between myself and my clients.”
Hi Taryn! Thank you for your kind words about our products; we're thrilled to hear you love them! I completely understand your frustration with the 'notify me' feature not working as expected. We're looking into the issue to ensure that it functions properly in the future. As for the Lace It Up L curls, we know how popular they are, and we're actively working on restocking them. Your feedback is invaluable to us, and we appreciate your support! If there's anything else we can assist you with, please don't hesitate to reach out.
“I ordered the sample size of the Lash Alchemist glue. First off let me say the nozzle clogs so easily. The moment I opened it, it was already clogged. In the week I've had it, I've already had to replace the nozzle. I don't know how the retention is yet. But time will tell.”
Thank you for your feedback regarding the Lash Alchemist glue. We’re sorry to hear that you experienced issues with the nozzle clogging, especially right out of the package. We understand how frustrating this can be and appreciate your patience as you navigate this issue.
Retention is crucial, and we hope you'll find it meets your expectations. One of our In House Lash Specialists will be reaching out to you directly to further assist you in resolving any issues you may be experiencing! Your experience is important to us, and we’re here to help!
Hello Shiller, this is the Customer Service manager at Lashbox LA. I want to thank you so much for taking the time to leave your feedback. I will be reaching out personally to get more information and see how we can improve your experience with us! Have a wonderful day :)
“The quality has gone down a lot in recent years. Every order, there’s usually one tray that is an inaccurate curl. This time my 13mm D curls were so flat, they were like a C curl.”
Hi Christina! Thank you so much for your feedback, one of our In House Lash Specialists will be reaching out to you to arrange sending you a replacement lash tray!
“Love the products but for how much I order as a small business, I wish they had some sort of discount for small business owners, because I order at least $250 worth of product per month..”
Hi there! It sounds like you would be a perfect fit for our Loyalty program! One of our customer service representatives will be reaching out to you to help you get signed up! Thank you so much!
“The Alchemist was Terrible!!! It claims to work under any temperature conditions and once temperatures hit over a 100 in CA even in AC doesn’t stick at all! Super watery!”
Hi Monique! We would love to talk to you further about this - one of our In House Lash Specialists has reached out to you via email to help you get a replacement bottle as your bottle may have been damaged in transit during the high heat. Thank you so much!
Hi Kala! It seems we are having trouble reaching you as our customer service representatives have made 4 attempts at contacting you to help you with your orders - please check your inbox as we will send you another email to help with any issues you may be experiencing! Thank you so much!
Hi Breanna! Thank you so much for your invaluable feedback! We always appreciate hearing from our lash community. Don't hesitate to reach out to us if you have any questions or want advice on what products best suit your needs :)
“I love the products but the shorter lengths I bought were very inconsistent with the base. They weren’t loose and flexible unlike the longer lengths.”
Thank you, Kayla, for taking the time to inform us about your experience. We appreciate your feedback and would like to discuss it with you further. One of our customer service team members will contact you shortly. We would also like to get new lashes out to you or a store credit. Thank you again for bringing this to our attention and we are happy to resolve this quickly for you.
“I want to start by saying I appreciate all of the hard work that I'm sure goes into running this business and all of the hard work of folks across the country who deliver our packages. In general the overall quality of LBLA lashes and glue is great, but recently I've noticed some major inconsistencies in lash tray curls, and lengths. Combined with delayed delivery times, it's been incredibly frustrating.”
Thank you for informing us about the issue. We apologize for the inconvenience caused. As all our lashes are handmade and placed, we do understand that sometimes such occurrences may happen. However, we would like to make things right by sending you new trays. One of our friendly Customer Service team members will be reaching out to you shortly. Thank you for your patience and understanding.
“I got them a 3 star because of the actual product. Ordering is super easy and shipment is super fast. I order magnifying glasses. They are super cute and comfortable to wear. Sadly they come with a weird film on them and nothing to help clean them. I have tried multiple things to clean the glasses and yet there is still a film on these glasses making it hard to actually use them.”
Hello Dana, thank you for informing us that the glasses you received didn't meet your expectations. We apologize for any inconvenience caused, and we would be happy to send you a replacement pair as soon as possible. We will be contacting you shortly to resolve this matter quickly.
Hello Ceira, thank you so much for your valuable feedback. If ever you aren't completely satisfied with any of our products, please don't hesitate to reach out to us and we will happily replace the item with something that best serves your needs :)
Thank you, Isis, for taking the time to send in your review to us. We appreciate your feedback and would love to hear more about your experience with our products. One of our customer service team members will be reaching out to you shortly to discuss and resolve any issues you may have had. Thanks again for your valuable feedback.
“The lashes are beautiful, but the curl is very inconsistent. Some of the D curls wear like cc curls and the cc curls wear like a c curl.
I have noticed that my last order of .03 D in favorite cashmere in lengths 12 and 13 have not matched up in curl with the rest of my order”
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We are more than happy to provide a replacement that better suits your needs and environment. It's also worth mentioning since the adhesive should not act this way it may have been exposed to unfavorable conditions when in transit to you and/or if it was left outside for an excess amount of time. We are here to help you troubleshoot and find a solution that works best for you as adhesives can be challenging to work with if the conditions are not optimal. One of our dedicated Customer Service team members will be in touch with you shortly to assist you further.
“Loved a pair of tweezers I purchased enough to buy a second pair. However performance of tweezers isn’t consistent. Had to get another pair to replace them.”
Hi, and thank you for leaving your review. We would love to talk with you more and find the best shipping option for you. Our team will personally message you.
Thank you
Tabatha
