Hi Bonnie!
Oh no! We're sorry to hear this! Because the system and products are so unique, a little trial and error is normal. However, we do offer a complimentary 1:1 video Lash Class with an educator for this reason. They will observe your application process, provide tips and tricks and set up a personalized plan with you! To book this service, contact concierge. Email- concierge@lashify.com or Text 323-543-4400
“Everything about this company is amazing! Life changing for a busy, overworked mother of a two year old. Thank you for giving me the tools to feel a little pampered and put together!”
“I LOVE lashes! Being 56 years young, I don’t wear a lot of makeup. So doing my own lashes makes me feel pretty! I get a ton of compliments from men and women! I have VERY sensitive eyes and the whisper light bond does NOT irritate my eyes. I haven’t gone longer than 3 days wearing my lashes, but I am absolutely in 💚 with them!”
Hello!
We're sorry to hear this! I took a look and see that only one Gossamer was purchased. Lashify is designed as a system, so each product is crucial. We suggest all new clients start with the Control Kit, which includes the tools required to apply the system. We would love to help share more information if you'd like to try!
“Lashify as a whole is exactly what I’ve been looking for. I am able to tweak my look day by day if I wish or leave them on for longer.
I love all the varied styles available and that they really listen to customer feedback.”
“Love my Lashify lashes but the quality has gone down considerably in the last 6 months. Lashes frequently split after one use or right out of the cartridge.”
“I'm a makeup artist that is used to using disposable mascara spoolies even on own lashes and I ordered the Lashify fluffer for my gossamers. I absolutely love how it catches all of my gossamer lashes and makes them as separated as possible. It a perfect size and I love the long extension handle also. Makes if easy to use. I have found that it does an amaziing job grooming your brow hairs as well as those baby hairs around your face! Its a multi function fluffer!! I clean it by dipping it in my pre-cleanse and letting it air dry! Highly recommend!”
“I love these lashes. I commute for work and it's so nice to feel like I can wake up and head out the door quickly each morning. Mine typically last 5-7 days and are so easy to put on and take off.”
Hello Emily!
We're sorry to hear this! The Gossamers are not designed or intended for reuse, they are meant to be worn for up to 7-10 days, depending on what level of application you are currently on (1-4 days for level one, 5-7 for level 2 and 7-10 for level 3). For most new users after about 3 applications, they start to get better at the application process and can increase their longevity.
We do offer a complimentary 1:1 video Lash Class with an educator! They provide tips and tricks while watching you through your application, and provide a personalized application plan as well. To book a session, please contact concierge. Concierge@lashify.com or Text 323-543-4400
“I absolutely love how easy these lashes are to apply AND reuse! 10/10. The Intimates lashes look so so natural, I highly recommend them for us blondies!”
“I love Lashify! I was running out of patience (and budget) with the rising cost of extensions. So, when a friend recommended Lashify, I bought the intro box immediately. I have recommended it to several friends, as well. I really love that you made a subscription available, and at a reduced cost. It saves both money and time - both are precious to me! Thank you!!!”
Hello! As we explained to you, there is not away for us to currently issue a refund as you have filed a chargeback. When a chargeback is filed, the funds are temporarily removed from our account to instead be placed in your account while the investigation is completed. We also let you know we had contacted Route Shipping insurance to reverse their decision. Which they offered to do. Unfortunately, because the funds are removed via chargeback, we can't issue a refund from Route on top of that.
